Canadian
Radio-television and
Telecommunications
Commission
![CRTC Logo](/web/20061109171804im_/http://crtc.gc.ca/eng/BACKGRND/Dpr2001/Cover1.jpg)
Performance Report
For the period ending
March 31, 2001
__________________________
Sheila Copps
Minister of Canadian Heritage
Table of Contents
Executive Summary
Section I: Messages
Minister's Message
Chairperson's Message
Section II: CRTC Strategic Context
Mandate, Vision & Mission
Social and economic environment: Challenges past and present
Section III: Outcomes for Canadians
Strategic Outcomes
Performance Accomplishments
APPENDICES
Appendix A: Financial Information & Summary Tables
Appendix B: CRTC Activity Structure
Appendix C: Contacts for Further Information
Appendix D: Legislation Administered and Associated Regulations
- The communications
environment is in a constant state of flux. The advent of digital
technology created the potential for convergence or the integration of
information from television, newspapers and the Internet. The
introduction of competition paved the way for telecommunications carriers
to diversify into territory previously reserved for broadcasters, and
vice versa. We have changed our Planning, Reporting and Accountability
Structure (PRAS) in order to keep pace with these environmental changes.
The CRTC now has one business line:
Regulation of communications in the
public interest.
- Canadian artists
and performers and the Canadian public have benefited from the CRTC's
Canadian content regulations.
Television and radio stations are required to ensure that a
portion of their programming day is dedicated to airing Canadian
productions and Canadian music and to provide financial support for
Canadian talent. These
requirements provide all Canadians with programming that reflects our
cultural diversity and linguistic duality; create demand for Canadian
productions and music; and support Canadian artists and performers with
the funding and recognition they need to succeed both nationally and
internationally. Our ongoing challenge is to develop creative ways to
promote English-language Canadian television programming so that evening
viewing will increase as scheduling increases.
- Broadcasters
around the world are moving rapidly toward digital transmission of their
signals. The CRTC is pursuing several strategies to facilitate the
unrolling of digital television in Canada.
In November 2000, we approved 289 licences for new digital cable
channels. In June 2001, we
proposed a policy for guiding the transition from analog to over-the-air
digital transmission. We requested public comments on the proposed policy
and will consider all feedback we receive prior to finalizing it.
- Over the course of
the last decade, long distance competition has become a reality.
Today, Canadians have access to a wide variety of long distance
service providers and customized savings plans that have significantly
lowered long distance rates, both nationally and internationally. Local
competition, on the other hand, has captured some of the business market,
but has not grown as quickly in the residential market as we had hoped.
We will continue to develop creative ways to foster efficient and
effective local competition.
- The CRTC is also
committed to a social agenda.
Canadians have long enjoyed the benefits of closed captioning for
the hearing impaired and, through our licensing requirements, the
visually impaired will soon have access to descriptive video.
We have also recently approved an application to create a
community information and referral service. Once it is operational,
citizens will be able to dial a single, three-digit number - 211 - to
access community information and services.
- In fulfilling our
mandate to regulate communications in the public interest, the CRTC also
makes a significant contribution to the Government's agenda as outlined
in the Speeches from the Throne, 1999 and 2001.
Specifically, both through regulating and forbearing to regulate,
the CRTC has:
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Fostered a strong and competitive communications industry that is
benefiting Canadians, stimulating the Canadian economy and creating a
lasting physical infrastructure; |
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Adopted regulatory policies that promote cultural diversity, linguistic
duality, and minority language rights; |
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Advanced the Government-On-Line initiative, making the CRTC more
accessible to Canadians; and |
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Taken steps to renew the Public Service by recruiting new talent,
retaining existing talent, and undertaking succession planning. |
The Canadian Radio-television and Telecommunications Commission encourages
Canadians to celebrate our cultural diversity and build shared values,
while promoting Canada internationally as a model of tolerance and respect
for linguistic and cultural diversity, a technologically advanced country
in the new globalized economy and a society that draws from its vital
forces and its own values while remaining open to the world.
In carrying out its
programs and activities, the
Canadian Radio-television and Telecommunications Commission works with the
other federal agencies and organizations that make up the Canadian Heritage
Portfolio as well as a broad range of other partners across the country.
Its work helps Canadians to know their country better, to understand
more fully its history and cultural diversity and, above all, to regard it
as a treasure to be shared and preserved for future generations.
By supporting Canadian
cultural expression and content in all its forms, the Canadian Heritage
Portfolio contributes, as this report attests, to a great vision for our
society, giving meaning to our common identity and shared values.
This is our mission.
We take it very seriously.
This Performance Report
takes stock of the results of the support, partnerships and investment in
our efforts to energize all forms of Canadian cultural expression and
project Canadian values in the more integrated world community.
It demonstrates that this work furthers the Government of Canada's
priorities for social change and also strengthens the social and cultural
fabric of our great country.
Sheila Copps
The
CRTC's challenge of balancing cultural, social and economic objectives in
an increasingly competitive and convergent world is one constant we face in
an environment that is changing daily. I am proud to report that we
continue to meet that challenge on many fronts. Today, more Canadians have
access to a greater variety of affordable communications services than ever
before.
Information technology is a driving force in today's economy. Media
convergence, which is driven by digital technology, will soon permit the
integration of information gathered by television, newspapers and the
Internet. Canadians will benefit from the increasing number and variety of
communications services providers that convergence will enable. The
Commission's role will be to continue to facilitate convergence while
protecting the public interest.
Ensuring that our cultural objectives are met in a digital environment that
knows no borders is a challenge we will continue to face.
In the current economic and technological environment, we have
assured Canadians' access to high quality Canadian programming that
reflects our cultural diversity and linguistic duality. As we look into the
future, we see a world where the Internet, with greatly enhanced audio and
video capabilities, may well become a primary means of communication and
source of entertainment. In
such a world, our present regulatory tools will not suffice. The CRTC's
challenge for the future will be to discover the tools that will enable it
to meet its cultural mandate in a new media world.
Competition and consolidation also characterize our communications
environment. We now have one
of the most competitive communications systems in the world. This past year we welcomed the residents of Canada's north to long
distance competition. For the first time, satellite service providers have
made significant inroads into the cable companies' traditional market. The
Commission's competitive frameworks have facilitated this move to
competition and will continue to do so in order to provide Canadians with
choices in their service providers.
The road to making Canada one of the world's most competitive countries in
the telecommunications sector has been a bumpy one.
Our success in facilitating long distance competition has not been
realized in the local telephone environment. While we have registered a
number of competitive local exchange carriers (CLECs), promoting the
transition to a fully competitive local telephone services market remains a
major challenge for the CRTC.
By providing
Canadians with ever-increasing levels of telecommunications competition, we
fulfill one part of our mandate to provide Canadians with communications
that contribute fairly and equitably to Canada's economic prosperity.
Another part of that mandate is to ensure that all Canadians have access to
affordable telecommunications services. Our challenge, particularly at the
local level, as competition drives prices closer to costs, will be to
insure that low income Canadians have access to affordable telephone
service.
Ours is a team effort. Our dedicated and professional teams respond to
Canadians' input in developing regulatory policies that ensure our
communications industries are responsive to Canadians' needs. We are
committed to continuing our tradition of consulting with Canadians as well
as industry players as we tackle the issues and challenges that present
themselves in our ever-changing environment.
David Colville
Chairperson
Canadian Radio-television and Telecommunications Commission
Mandate, Vision & Mission
Our Mandate
The Canadian Radio-television and Telecommunications Commission
(CRTC) was established by Parliament in 1968.
The CRTC's mandate is to regulate and supervise all aspects of the
Canadian broadcasting system, and to regulate telecommunications common
carriers and service providers that fall under federal jurisdiction.
Vision & Mission
The CRTC's Vision and Mission stem directly from the objectives of
the Broadcasting Act and the
Telecommunications Act and take
into account the constantly changing communications environment.
![Vision: World-class, quality communications, with a distinct Canadian presence, in the public interest. Mission: To ensure that Canadian communications contribute fairly and equitably to Canada's economic, social and cultural prosperity, through regulation, supervision and public dialogue.](/web/20061109171804im_/http://crtc.gc.ca/eng/BACKGRND/Dpr2001/sec2.h6.gif)
Evolution in the communications environment has given
rise to a number of issues that affect both the broadcasting and
telecommunications sectors.
Infrastructure access, foreign ownership, affordability, accessibility, and
service diversity and quality are only a few of the issues the CRTC
historically addressed through two business lines. With the introduction of
competition, telecommunications carriers and broadcasters began to
diversify and expand into territory previously reserved for the other. The
convergence of issues rapidly spread to convergence in operations.
As a result of this convergence, the CRTC adopted a new Planning,
Reporting and Accountability Structure (PRAS). With this report, we are
reporting on one business line:
Regulation of communications in the public interest. The CRTC's
Activity Structure is illustrated graphically in Appendix B.
Social and economic environment: Challenges past and present
Rapid change is our reality
The rapid emergence of new digital technologies, and the gradual
merging of the telecommunications, broadcasting and information processing
sectors that those technologies permit, presents the CRTC with an ongoing
challenge: to establish an appropriate balance between cultural, social,
and economic objectives in an increasingly competitive and convergent
world. A balanced approach involves fulfilling cultural aspirations in a
digital environment unconstrained by political and other boundaries,
finding solutions adapted to the times, and promoting fair competition.
Allowing the market free rein cannot be expected to fulfil all of the
Commission's mandated public interest objectives and social requirements.
The CRTC will thus continue to emphasize the public interest even as it
promotes a competitive marketplace.
Consolidation and convergence
Local, national and international trends and events influence the
CRTC's policies, decisions, and agenda as the Commission strives to keep
pace with the rapidly evolving communications industries. Over the past
several years we have witnessed an increasing consolidation and
concentration of ownership of communications firms world-wide. There are
strong indications that this trend will persist. In Canada, the CRTC
approved, among others, BCE's acquisition of CTV, and CanWest Global's
acquisition of WIC Western. These acquisitions were made in the name of
media convergence, anticipating that digital technology would enable them
to bring together material created by TV, newspapers, and Internet holdings
and will hopefully result in financially strong players who can produce
high quality Canadian programming. This convergence will continue to
challenge the CRTC to find ways to fulfil its mandate to ensure that
Canadians have access to a diversity of voices within a dynamic and
competitive industry.
Competition
The past decade has witnessed ever-increasing competition in
Canadian communications markets. Competition has provided Canadians with a
wider range of choices in communications services and service providers and
challenged the CRTC to maintain the delicate balance between the economic
principles underlying market forces on the one hand, and social objectives
and issues of fairness on the other. The CRTC's role in maintaining this
balance will remain crucial as it moves into an era of even greater
competition. We will introduce new competitive frameworks and continue to
resolve such competitive issues as access to infrastructure and the
co-location of competitors within existing telecommunications firms'
facilities.
The road to competition is fraught with obstacles. Inevitably, some
competitors, both new and old, will fall by the wayside.
Canada's communications industries operate in a dynamic environment
where the market is characterized by huge investment requirements, global
competition, short product life-cycles, and investors seeking returns that
are commensurate with the risk profile of the industry.
The CRTC's role is to ensure that all competitors in the Canadian
communications markets face a level playing field and have an equal
opportunity to succeed. Their
ultimate success - or lack thereof - rests on the strategic and operational
choices their managers make.
How far can a local call go?
Provincial government initiatives also provide challenges for the
CRTC. The advent of the 'mega cities' has renewed calls from provincial and
municipal politicians, and Canadians who live in rural and remote areas, to
expand local calling areas. Why, they ask, should residents of a
municipality pay long distance charges to telephone residents of the same
municipality and why should Canadians in rural and remote areas not enjoy
the advantages of local calling within a larger geographic area? The CRTC
will hold a national public proceeding into the matter to examine criteria
for common calling areas, while maintaining the balance between costs and
benefits.
Foreign ownership: Will the rules change?
Media reports suggested that a sharp, global decline in the market
valuation of both cable and telecommunications firms may have stimulated
Canada's National Broadband Task Force to recommend an urgent review of the
Government's foreign ownership rules for cable, telecommunications, and
satellite providers. There has been much speculation about the consequences
of any relaxation in foreign ownership restrictions. In the telecom and
cable television sectors, the influx of foreign capital could trigger a
series of investments and mergers that would transform the Canadian
communications sector. In such a constantly shifting landscape, the CRTC's
challenge would continue to be regulating the industry in the public
interest.
Probing the broadcasting industry: Where do we go
from here?
The way the Commission regulates the broadcasting industry will come
under scrutiny as the Standing Committee on Canadian Heritage studies the
state of the Canadian broadcasting system and how successful it has been in
meeting the objectives of the
Broadcasting Act of 1991. The Standing Committee will examine questions
regarding Canadian content, cultural diversity and the development of new
technologies and their impact on the industry. In short, the Committee
members will probe the heart of the Canadian broadcasting system as we know
it today and examine possible future directions. The Standing Committee's
conclusions and recommendations, which are expected in 2003, could impact
the very way the CRTC regulates the broadcasting industry.
Strategic Outcomes
To provide Canadians with
Canadian communications that contribute fairly and equitably to
Canada's economic, social and cultural prosperity. |
Chart of Strategic Outcomes |
To provide Canadians with: |
To be demonstrated by: |
Key Achievements and
Challenges: |
Cultural prosperity |
ü
Canadian content and programming |
ð
Canadian content and programming show steady growth
ð
Viewing levels for English-language
Canadian programming from 7 p.m. to 11 p.m. is a continuing
challenge |
ü
Development of Canadian creative talent |
ð
Broadcasters invest in Canadian programming
ð
And develop Canadian talent |
ü
Cultural diversity |
ð
Multilingual programming supports ethnic communities |
ü
Linguistic duality |
ð
Francophone minorities to have improved French-language service |
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Social prosperity |
ü
Access to a variety of innovative, high quality communications
services |
ð
CRTC licences 289 new digital channels
ð
Service improvement plans extend more and better services to
Canadians |
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ü
Reasonable prices |
ð
Affordable telephone access for all Canadians |
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ü
Meeting consumer needs |
ð
Dial 211 for public information and referral services
ð
Telemarketing restrictions extended
ð
Increasing demand puts pressure on telephone number supply |
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ð
Access to communications services for all Canadians
- Descriptive Video |
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Economic prosperity |
ü
Competitive markets and services |
ð
Canada's communications industry is growing and becoming more
competitive |
ð
Long distance rates plunge |
ð
Local competition lags behind expectations |
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Equity and fairness |
ü
Commission processes that are fair, credible and effective |
ð
Alternative dispute resolution mechanism expedites process |
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ð
Reducing the regulatory burden for small cable companies |
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ð
Implementing the service improvement initiative
ð
Application processing times decrease
ð
Meeting the Government's objectives
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CRTC on-line
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Ensuring new ideas and continuity: Human resources are key |
Performance Accomplishments
Linking outcomes
to resources
The CRTC's operating budget for the fiscal year 2000-2001 was $39.6
million. We undertook our
regulatory activities and achieved our results in a cost-effective manner
and within the approved budget allocation.
Several of the
results documented in this report took many years to accomplish and the
associated resource allocations came from budget levels approved in
multiple fiscal years. The CRTC is moving toward a system whereby we will
be able to link outcomes to multi-year resource allocations. Specifically,
with the introduction of changes to the Government's accounting practices
under the Financial Information Strategy, Modern Comptrollership
initiatives, and other changes being implemented at the CRTC - such as
activity based reporting - we are actively working towards linking results
to multi-year financial data.
Cultural prosperity
The Government is committed to sustaining a vibrant Canadian culture
through cultural policies that focus on excellence in the creative process
and on diverse Canadian content (Speech from the Throne, 2001). The CRTC
has contributed, and will continue to contribute, directly to the
development of Canada's creative talent and to programming that reflects
our linguistic duality and cultural diversity by employing a variety of
policy and regulatory mechanisms. As the following performance highlights
illustrate, the Commission's regulations regarding Canadian content and
policies that provide for funds to develop Canadian talent have resulted in
substantial growth in the availability of high quality Canadian productions
in a wide variety of languages that reflects our cultural diversity.
Canadian
content and programming show steady growth
The CRTC's regulations and licensing requirements guarantee
Canadians access to quality Canadian programming. The
Broadcast Policy Monitoring Report,
2000
http://www.crtc.gc.ca/ENG/publications/reports/PolicyMonitoring/BPMR1_e.htm,
provides details regarding how these regulations have supported steady
growth in Canadian programming over time.
Radio |
ü |
The
CRTC has set the minimum Canadian content level for Canada's English-
and French-language radio stations at 35%.
For French-language stations, at least 65% of the vocal music
must be in the French language.
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The
CRTC routinely analyzes the Canadian content of English- and
French-language stations. The results of these analyses demonstrate
that Canadian stations are meeting the requirements.
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Canadian artists benefit directly from our Canadian content
regulations. Frequent airing of Canadian artists' music contributes to
their recognition, appreciation, and, ultimately, to their success.
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Television |
ü |
The
CRTC requires Canada's conventional broadcasters to air at least 60%
Canadian programming during the broadcast day (6 a.m. to midnight) and
at least 50% Canadian programming during the evening (6 p.m. to
midnight). Requirements for specialty stations range from 30% to 100%
Canadian content.
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ü |
Scheduling of under-represented Canadian programming (drama, music and
variety) in the evening hours has been a Commission priority for years.
Our new television policy continues to address the issue, but expands
the categories of programming to include long-form documentaries,
regionally-produced and entertainment magazine programs, and places
them under the heading "priority programming". The graph below charts
our progress in increasing the hours of under-represented programming
scheduled on English-language television from 7 p.m. to 11 p.m.; such
programming has always been well represented in French-language
television.
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![Scheduling of under-represented programming, 7 p.m. to 11 p.m. - English conventional, pay & specialty and CBC; French conventional, pay & specialty and SRC](/web/20061109171804im_/http://crtc.gc.ca/eng/BACKGRND/Dpr2001/dpreng1.gif)
We will continue to
monitor the scheduling of priority programming and to report our progress
in subsequent performance reports.
Viewing levels
for English-language Canadian programming from 7 p.m. to 11 p.m. is a
continuing challenge
![Viewing of under-represented programming, 7 p.m. to 11 p.m. - English conventional, pay & specialty and CBC; French conventional, pay & specialty and SRC](/web/20061109171804im_/http://crtc.gc.ca/eng/BACKGRND/Dpr2001/dpreng2.gif)
While the CRTC has had
tremendous success in bringing Canadian programming to all Canadians, the
trend in viewing of English Canadian programming in peak viewing periods
has not kept pace with its availability. The graph below illustrates how
audiences for English-language programming in the under-represented
categories remain at relatively low levels between 7 p.m. and 11 p.m.
The viewing data for
under-represented and priority English-language Canadian programming from 7
p.m. to 11 p.m. identifies a persistent challenge for the CRTC.
We also acknowledge a small decline in the viewing of
French-language under-represented programming; however, overall levels
remain high. While the Commission cannot regulate individual tastes - such
as the taste for foreign comedy and drama programming - it will continue to
hold public consultations and to license services in order to provide
Canadians with a wide variety of choices in quality Canadian programming.
In August 2001, we demonstrated our commitment to ensuring the availability
of priority programming when we required CTV and CanWest Global to air 8
hours of Canadian priority programming between 7 p.m. and 11 p.m. every
week as a condition of their licence renewals.
Broadcasters
invest in Canadian programming.
As a result of the CRTC's Canadian content requirements and other
licensing conditions, Canada's broadcasters invest heavily in the
development of Canadian programming. For example, in the broadcast year
ending 31 August 2000
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Conventional private
television licensees invested $518 million (27.7% of their total
revenue) in Canadian programming; investment in foreign programming
totaled $424.5 million (23% of their total revenue).
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Cable and satellite
service providers invested $183 million (7.5% of their total revenue)
in the following way: |
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$86
million to the Canadian Television Fund; |
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$12
million to Independent Funds; and |
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$85
million to other programming expenses, including community programming.
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Specialty services invested $461 million (36% of their total revenue)
in Canadian programming; their investment in foreign programming
totaled $169.5 million (15% of their total revenue). |
And develop
Canadian creative talent
Mergers, acquisitions, and other transfers of ownership will
continue to be part of the shifting landscape in the Canadian broadcasting
industry. The CRTC has ensured
that Canadians benefit from these transactions through policies directing
broadcasters to contribute a portion of the value of each transaction to
the Canadian broadcasting industry and to the development of Canadian
talent.
Radio |
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As a general rule,
the CRTC requires commercial radio operators to contribute at least 6%
of the value of all transfers of ownership and control directly to the
development of Canadian talent. |
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Between April 1998 and September 2000, there were 54 transactions
involving 199 radio stations. These transactions resulted in a $52.5
million benefit for the development of Canadian talent.
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The CRTC also asks
all licensees of private, commercial radio stations to make an annual
financial commitment to Canadian talent development as part of their
licence renewal applications. In 2000, those contributions totaled
$1.84 million.
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Television |
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The CRTC requires
commercial television broadcasters to contribute at least 10% of the
value of all transfers of ownership and control directly to the
Canadian broadcasting system. |
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The
newly integrated BCE/CTV will contribute $230 million to the Canadian
broadcasting system over the next seven years. Of that total, $133
million will be devoted to independent producers. |
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Quebecor's takeover of TVA will result in a $48.9 million contribution
to the Canadian broadcasting system over the next seven years.
We also expect that TVA will increase its spending on
independent productions from $16 million per year in 2001-2002 to $20
million per year by 2007-2008. |
Multilingual
programming supports ethnic communities
Programming in a variety of different languages helps to sustain
Canada's unique cultural mosaic. Our regulations require that ethnic radio
and television stations devote a minimum of 60% of their broadcast week to
ethnic programming and a minimum of 50% of their broadcast week to third
language programming. The 13
CRTC licenced ethnic radio stations across Canada serve at least 50
different language groups, ranging from Afgan to Yiddish.
Table 2.1: Availability of multilingual programming in selected locations
Location
|
Languages
|
Number of
stations |
Broadcast
hours/week |
Vancouver |
38 |
3 |
339 |
Edmonton |
21 |
1 |
97.5 |
Calgary |
28 |
1 |
163 |
Winnipeg |
14 |
1 |
75.5 |
Toronto |
49 |
6 |
714 |
Montréal |
21 |
1 |
119.5 |
Source:
CRTC Broadcasting Policy
Monitoring Report, 2000
Canadian television
also supports our cultural diversity. The Toronto and Montréal markets are each served by conventional,
multilingual television services. Cable and satellite subscribers in these
and other markets have access to nationally distributed ethnic services.
The CRTC is committed to meeting the growing demand for ethnic programming.
For example, in response to strong demand for better service for the
multicultural, multilingual and multiracial population of Greater
Vancouver, the CRTC issued a call for applications under its Ethnic
Broadcasting Policy to provide over-the-air ethnic television service to
Vancouver.
Francophone
minorities to have improved French-language services
The January 2001 Speech from the Throne also highlighted the
Government's commitment to protect and promote our two official languages
from coast to coast. In keeping with the Government's pledge to "support
sustainable official language communities and a strong French culture and
language" the CRTC has taken several decisions that will enable minority
Francophone communities to access more French-language services while
maintaining their choice of whether or not to subscribe to them.
Prior
to making these decisions, the CRTC held extensive national public
consultations. We examined issues concerning the provision of
French-language radio and television services (including specialty
services) in communities where Francophones are in the minority. After
weighing public input and the technological constraints inherent in this
period of transition from the analog to digital modes of distribution, the
CRTC decided that:
ü |
Based on the number of subscribers and the capacity of
digital technology, licensees will be required to offer more Canadian
pay and specialty television services, in English and French, to better
respond to the needs of audiences whose official language is that of
the minority.
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Analog cable distributors will be required to
distribute at least one CBC signal and one Société Radio-Canada signal. |
The CRTC also
encourages more production of quality programs that showcase Francophone
minorities, increased broadcasting of French-language regional productions,
and more frequent use of independent producers from outside Quebec.
Social prosperity
The CRTC is committed to providing Canadians with access to a variety of
innovative, high quality communications services. In order to learn what
Canadians need and want from their communications services providers, the
CRTC invites citizens to participate in its public processes and welcomes
their proposals and input on all issues. The CRTC carefully weighs all of
the evidence, including the public input, before deciding how to regulate,
or to forbear from regulating, Canadian communications industries.
There are risks associated with
consultative processes. As opinions will always differ on any given
subject, all participants in our public processes will not always be
satisfied with the outcomes.
Nevertheless, the CRTC strongly encourages extensive public input in its
decision-making processes and will continue to welcome such participation
to help it determine what benefits Canadians want from their communications
industries and what costs they are willing to pay for those benefits.
The following achievements
highlight the CRTC's commitment to providing Canadians with communications
services that meet their needs.
CRTC licences
289 new digital channels
The global television broadcasting industry is upgrading to
digital and the CRTC will be instrumental in facilitating the roll out of
digital TV in Canada. The first major step toward digitization came with
the approval of 289 applications to provide digital pay and specialty
services. The Commission
received over 450 applications for digital licences. Of those, we approved:
ü |
16 English and 5 French-language Category 1
applications; |
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262 Category 2 applications; |
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2 pay-per-view applications; and |
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4 video-on-demand applications. |
Category 1 channels are those that cable and satellite service providers
who use digital technology will be required to carry. In contrast, Category
2 licensees must negotiate with distributors for access. Cable and
satellite service providers can choose whether or not to offer Category 2
channels to their subscribers who, in turn, can choose whether or not to
subscribe to them. We anticipate that we may see the launch of between 40
and 50 of those channels in the fall of 2001.
The licensing of these new channels will:
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help drive the penetration of digital technology in
Canada; |
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provide new windows for Canadian talent; |
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offer viewers a wide array of new choices; and, |
ü |
because they include a number of ethnic services in a
variety of languages, provide diversity of voices across the
broadcasting spectrum. |
Service
improvement plans extend more and better services to Canadians
In 1999, the CRTC adopted a basic service objective for telephone
companies. Now, through
service improvement plans, the companies are required to plan for and
provide basic service to residences and businesses that are either unserved
or underserved. The objective is to provide such services as single line
touch-tone with local access to the Internet, access to operator and
directory assistance services, and access to the long distance network as
part of their service improvement plans.
In the last year, the CRTC approved service improvement plans (SIPs)
filed by Northwestel, Northern Telephone, Amtelecom, North Frontenac and
O.N. Telecom. Northern Telephone's SIP is particularly noteworthy. They
identified 4,700 customers with two- or four-party lines and an estimated
1,000 additional unserved customers. Those customers will be upgraded or
provided with service over the course of the next three years. During that
same period, Northwestel will extend service to over 500 customers and
upgrade local access service to another 2,500 customers.
The CRTC has also initiated a review of the major telecommunications
companies' (such as Bell, Telus, Telus Quebec and Télébec) SIPs and it
anticipates that they will unroll their service improvement plans beginning
in 2002.
Affordable
telephone access for all Canadians
One of the Commission's goals is to facilitate affordable local
residential telephone service to all Canadians. Canada is one of the
best-connected countries in the world, due, in large part to the CRTC's
policies and decisions. Over the last decade, between 98 and 99 percent of
all Canadian households have had at least one telephone.
To smooth the progress of affordable local residential service for
Canadians in rural and remote areas, the Commission developed a new
contribution collection mechanism. This mechanism provides a subsidy for
the provision of local residential service in high-cost serving areas. The
subsidy means that Canadians living in areas where the cost of providing
local telephone service exceeds the revenue it generates for the telephone
company have access to affordable basic local residential service.
In the past year, the Commission has reviewed and revised the
contribution mechanism to promote competition and economic efficiency while
extending fair and equitable treatment to all ratepayers. Ultimately, our
purpose is to ensure that Canadians in high-cost serving areas continue to
have access to high quality telephone service at affordable rates.
While some Canadians have seen increases in their local residential
telephone service charges, the impact has been relatively low, in part
because of another Commission regulatory decision. To provide a form of
price protection to consumers, the CRTC adopted a regulatory regime known
as 'price caps'. The price cap
regime sets an upper limit for a basket of local services. That limit
generally restricts price changes to the annual change in the rate of
inflation minus an adjustment for productivity gains.
Since the inception of the price cap regime in 1998, the average annual
rate changes in basic residential service have been less than 2%. While
rural rates rose more than the 2% average in Western and Central Canada in
2000, rural rates generally remain lower than urban rates. In the Atlantic
Provinces, urban and rural rates are equal and have not increased since
1998. The Commission is currently reviewing the price cap regime to
determine, among other things, what changes, if any, are necessary for the
Commission to achieve its objective of affordable telephone access for all
Canadians.
Dial 211 for public
information and referral services
By allocating the 211 number to a community information and referral
service, the Commission is helping communities to help themselves. When
operational, the 211 service will provide a single point of contact and
referral for people seeking assistance from government health and social
agencies and reduce the frustration and confusion that often accompany
attempts to find the right person or agency.
Having a nationally recognized and locally implemented 211 service
will also help various community agencies, such as the United Way, local
distress centres, Kids Help Phone, and volunteer centres, to better plan
services to meet emerging community needs. The CRTC Interconnection
Steering Committee (CISC) will be asked to address any potential technical
implementation difficulties. The telecommunications carriers will bear the
costs of re-routing the calls from current information and referral numbers
to 211.
Telemarketing
restrictions extended
Canadians are tired of receiving unsolicited faxes and voice
solicitations. In 1999, the CRTC received an average of 162 complaints per
month about telemarketers. In 2000, that number increased by 73% to 280
complaints per month. The
Commission has taken steps to provide Canadians with relief. On March 5,
2001, the Commission extended telemarketing restrictions to all
telecommunications service providers. These rules include restrictions on
certain types of telemarketing communications and penalties for breaking
those rules[2].
Now, no matter where they live or what type of telecommunications
service provider they use, Canadians can ask that individual telemarketers
remove their telephone number from telemarketing lists. All people and
organizations that place calls to solicit money or sales must provide an
address and telephone number where Canadians can make that request.
The CRTC is currently consulting Canadians for their input on how well
the rules meet their needs and whether or not they think changes are
required.
Increasing demand puts pressure on telephone
number supply
The proliferation of new services, the growth in existing
services, and the introduction of local competition have created a strong
demand for new telephone numbers.
Based on this demand, the administrator of the North American
Numbering Plan estimates that our current supply of telephone numbers
(theoretically 6.3 billion) could become exhausted within the decade. The
Commission has been, and will continue to be, proactive in managing this
situation. We have established a CISC task force to examine the issues and
their potential solutions from a Canadian perspective. We have also sought
public comments on the numbering expansion options that the North American
numbering committees are contemplating. In an effort to ensure Canadians
will continue to have access to telephone numbers when they are needed, we
also took steps to secure 27 additional area codes for Canada's exclusive
use.
Our goal is to delay the need to expand beyond the current ten-digit plan
for as long as possible. We will continue to work in cooperation with the
Federal Communications Commission, the Industry Numbering Committee and the
US North American Numbering Council to explore alternative numbering plans
and to manage Canadian numbering resources in the most efficient and
effective manner to reach that goal.
Access to communications services for all
Canadians
Canadians have long had access to closed captioning for the hearing
impaired. Now, there is an analogous tool available for use by
vision-impaired television viewers.
Descriptive video, a narration of the play-by-play action on the
screen, makes films, documentaries and programs accessible to people who
cannot see all of the visual clues. The CRTC is committed to making
descriptive video accessible to all visually-impaired Canadians.
The CRTC's recent
group licensing renewal decisions (CTV, CanWest Global, and TVA) included
conditions whereby these large broadcasters must increase both the amount
of closed-captioning for the hearing impaired and the availability of
descriptive video. The
Commission expects the networks to start providing descriptive programming
and to increase the amount to four hours by 2005.
Economic prosperity
It has been argued that a strong, competitive communications industry is as
vital to the Canadian economy in the 21st century as the
transcontinental railroad was in the 19th century. The CRTC's
policies and competitive frameworks have fostered a strong and competitive
industry. Competition in the
long distance communication market has encouraged new firms to enter the
market and existing firms to create new services in order to retain their
customer base. In the broadcasting
realm, satellite service providers now compete with the cable companies for
subscribers. These and other initiatives directly support the Government's
stated objectives of strengthening the Canadian economy and improving the
physical infrastructure.
Canada's
communications industry is growing and becoming more competitive
Due, in part, to the CRTC's support of competition,
Canadians now have a wide variety of choices when selecting a
telecommunications service provider. Sixty per cent of Canada's
telecommunications services are now fully competitive. The other 40% is
fully open to competition, but has not yet developed a competitive
structure where two or more companies compete in most regions and product
markets.
A variety of new services and service providers have emerged with
competition. These services include wireline local and long distance
services, analog and digital cellular and personal communications services,
and satellite services. Telecommunications service providers in Canada include:
ü |
55 wireline incumbent carriers; |
ü |
49 wireline competitive carriers; |
ü |
11 wireless service providers; |
ü |
6 satellite and other telecommunications service providers; |
ü |
305 resellers; and |
ü |
456 other service providers (i.e. payphones, international services,
and Internet Service Providers). |
In the last decade, telecommunications services revenue has increased by
92% to $28.8 billion and telecommunications' share of the total gross
domestic product has increased to about 2.5%. In spite of this dramatic increase in revenue and share of gross
domestic product, not all competitors have fared equally in the market
place. Some firms are experiencing serious financial difficulties and six
have actually withdrawn from the marketplace. The CRTC's role is to foster
a competitive environment by implementing
![Telecommlunications Services Revenues by Market Segment, 1990-1999 (billions of dollars)](/web/20061109171804im_/http://crtc.gc.ca/eng/BACKGRND/Dpr2001/dpreng5.gif)
competitive frameworks that ensure a level playing field
for all competitors; it is up to the individual firms to manage for
success.
Encouraging a competitive telecommunications environment requires
decisions on many complex issues. One such issue is access to wiring inside
of buildings. We are currently developing a framework that will set out the
terms and conditions for the installation and maintenance of building
inside wire when telecommunications providers wish to access it in order to
provide services to their customers.
The Commission's forthcoming Report on Competition will address the status of competition in Canadian
telecommunications markets as well as the deployment and accessibility of
advanced telecommunications in all regions of Canada.
Long distance rates plunge
Since the CRTC introduced public long distance competition
in 1992, Canadians have seen their long distance telephone rates fall
steadily as new entrants devise and customize long distance packages to
suit a variety of consumer needs and carve their niches in a rapidly
expanding market. For example, some Canadians are now able to take
advantage of monthly long distance savings plans that, with some
time-of-day restrictions, offer 800 minutes of long distance service within
Canada for $20 or $0.025 per minute. Long distance consumption has
increased as rates have decreased. Between 1993 and 1999, long distance
communications minutes grew by about 10% annually, or approximately 90%
when compounded over that time period.
Long distance revenue over the same period increased by only 13%.
Other decisions we have made reduced costs for long distance providers.
In March 2000 the Commission approved a 58% reduction ($0.07 to
$0.03) per minute per end to the major incumbent telephone companies'
Direct Connection service charge to competitive long distance service
providers. In November of the same year, the revision of the contribution
mechanism (details appear on page 22) spread the contribution burden over a
broader range of service providers and thus significantly lowered the
amount long distance providers will pay.
This
year, the Commission was proud to welcome residents of Canada's north
(Northwest Territories, Yukon, Nunavit, and northern British Columbia) to
the benefits of long distance competition. Commencing on January 1, 2001,
the long distance market in the portion of the country served by
Northwestel was opened to toll competition, with off-peak rates set at $.10
per minute, capped at $25 for the first 600 minutes.
In another decision, the Commission agreed
to a transitional approach to regulation when SaskTel fell under CRTC
jurisdiction on June 30th, 2000.
SaskTel agreed to align their terms and conditions of service with
those of Canada's other major telephone companies. As a result, the CRTC
forbore from regulating services such as long distance and wireless.
Local
competition lags behind expectations
Canadians have become accustomed to long distance
competition and the savings it provides. To establish the remaining
conditions necessary to make Canada one of the world's most competitive
countries in the telecommunications sector, the Commission enabled local
telephone service competition in May 1997.
In the four ensuing years, the Commission approved tariffs for 20
local operators and received proposals from another 24[6].
Most of today's local competition is in the business market; progress
towards competition in the residential telephone market has been
disappointing. Access to rights of way, high infrastructure costs and
co-location issues have impeded the rapid expansion of local competition.
The CRTC is committed to fostering competitive local telephone service in
both the residential and business markets.
To that end, the Commission has taken a number of steps:
ü |
In the precedent setting City of Vancouver/Ledcor
decision, the Commission ruled that the City of Vancouver is entitled
to recoup only the actual costs it incurs in providing access to
municipal rights-of-way but is not entitled to any form of market-based
or other fees for the use of space in rights-of-way.
|
ü |
Incumbent local exchange carriers filed proposals with
the Commission to restructure their rate bands, to identify high-cost
areas and to revise their local loop rates.
The Commission approved those proposals and anticipates that Canadians
will benefit from the changes that will result.
Subsidies for basic local service will be targeted in high-cost
areas only. Reduced local
loop rates will provide cost reductions for competitors providing
service in the local telephone market, thus facilitating local
competition.
|
ü |
New entrants' use of equipment co-located in the
incumbents' central offices is an important component of
facilities-based local competitive entry. Over the last year, the
Commission has adjusted co-location rules to ensure that new entrants
can compete efficiently and effectively.
In addition, the Commission has been examining co-location
approaches internationally to determine what they might add to Canada's
regime. Once this
examination is complete, the Commission will consider whether its
research has identified sufficient potentially realistic alternatives
to warrant a public consultation on those alternatives. |
Equity and fairness for all
As a public regulatory agency, the CRTC is committed to consulting the
industries it regulates, consumer groups, and the Canadian public on
questions before it. The Commissioners base their decisions on those
consultations and the detailed issue analyses performed by the Commission's
professional staff. The Commission strives to ensure that all of its
decisions are equitable and fair and in the best interests of the
industries it regulates and Canadian citizens. The CRTC is also committed
to streamlining its processes, ensuring those processes remain both open
and transparent, making its information holdings accessible, reducing the
administrative burden it places on the communications industries, and
generally improving services to industry and the Canadian public.
Alternative
dispute resolution mechanism expedites process
The CRTC Interconnection Steering Committee - a cooperative
effort involving industry and public interest groups and the CRTC - was
established as an alternative to formal and often lengthy public
proceedings for the implementation of local competition. The CISC is a
dynamic body that expands and contracts to meet the industry's changing
needs. Within the last year, the number of permanent working groups has
been reduced to eight while the number of ad-hoc working groups has
increased to six. Since its inception, CISC has been instrumental in
designing the process to implement the new contribution collection
mechanism as well as resolving disputes on such issues as competitive
payphones, co-location, and inbuilding wire.
When our other Alternative Dispute Resolution (ADR) mechanisms have been
used, they have resolved industry disputes within an average of 60 days.
The use of the ADR for non-policy and less complex disputes has
reduced administrative burden on the industry, provided stakeholders with
methods of more direct and effective input and resulted in speedier dispute
resolution and greater stakeholder confidence in CRTC processes.
Reducing the
regulatory burden for small cable companies
Reducing the regulatory burden on smaller cable companies will
permit them to dedicate more of their resources to their customers. With
this end in mind, the CRTC launched a review of its licensing and
regulatory regime for cable distribution undertakings, with an emphasis on
its dealings with smaller cable systems. The Commission's objectives are:
ü |
to
reduce the administrative burden on cable licensees and the CRTC; |
ü |
to
ensure that we meet objectives of the
Broadcasting Act; and |
ü |
to
ensure that the public interest is served. |
The Commission's new
initiatives acknowledge the rapidly changing broadcast distribution
environment and the growing consolidation and regionalization of the larger
cable companies. They also address the needs of the smaller cable operators
who function in an increasingly competitive marketplace. The CRTC has:
ü |
exempt 441 cable systems that serve small and rural communities and have fewer
than 2,000 subscribers from licensing and associated regulations; and
|
ü |
proposed a system of regional licensing for cable systems where
licensees will be issued a maximum of three cable licences for each
licensee operating in a region. The three licences will cover each of
the three classes of cable licences. |
The
Commission believes that the first of the above initiatives will produce
operational savings for smaller operators. There will be no licence fees
and reduced administrative, legal and paperwork costs as a consequence of
not having to deal with the Commission. Smaller cable systems will
ultimately have greater flexibility. That flexibility will allow them to
focus on customer service and delivery of new products and, ultimately, to
be more competitive with the Direct to Home and Multiple Distribution
Systems in their market.
The move to regional
licensing would greatly reduce the amount of paper each licensee sends to
the Commission and the administrative expenses associated with preparing
that paper work. We see the conversion to regional licensing beginning with
licences coming up for renewal in 2002, following public consultations that
will be held in the fall of 2001 and the implementation of the required
changes to the current regulations.
Implementing
the Service Improvement Initiative
The Service Improvement Initiative (SII) is a key component of the
Government's commitment to citizen-centred service delivery.
This initiative aims to achieve a significant and quantifiable
improvement in client satisfaction over the next five years.
Timely and effective
service delivery is one of the CRTC's key management priorities.
We recognize that the CRTC's ability to respond quickly and
effectively to public concerns, and to applications from the industries it
regulates, is critical to maintaining a strong and competitive
communications environment. We are currently planning how we will implement
the SII in the delivery of our key services to both the firms we regulate
and to all Canadians with a view to maintaining and strengthening our
highly competitive communications environment.
Application
processing times show steady decrease
Reduced waiting time, faster decisions, and, ultimately, enhanced
industry competitiveness are a few of the results Canadians have realized,
and will continue to experience, with the implementation of service
standards for the processing of broadcasting applications. The CRTC
implemented its first set of broadcasting service standards in April 2000.
We witnessed a significant improvement in application processing times
within the first year[8].
To further enhance the quality of its service, the CRTC will
introduce even more rigorous standards on April 1, 2003.
We are bound by the
Telecommunications Act to
complete our deliberations on tariff applications within 45 days or to
notify the applicants that we will not be able to do so. Over the course of
the coming year, we will develop and implement more detailed service
standards for telecommunications application processing.
Meeting the
Government's objectives
The CRTC on-line
The CRTC is committed to the Government-On-Line initiative
and to implementing e-Government in as many aspects of its operation as is
possible. A user survey taken in December 2000 suggested that our web site
is a valuable tool. Of the 866
respondents who were not CRTC employees, fully 83% had visited the site
before and 60% visited the site either daily (33%) or a few times a week
(27%). Whether looking for specific documents or information on
proceedings, just over 67% of the survey's respondents gave our site either
the highest or the second highest rating available.
We launched our common-look web site in June 2001
http://www.crtc.gc.ca/
and our electronic complaints and inquiries facility is also up and
running. To further our responsiveness to Canadians, we are part of the
Canadian Consumer Gateway[9]
and we are currently preparing additional consumer information for our web
site.
Our dedication to e-Government will also directly benefit the industries
we regulate. We are currently upgrading or re-creating all of our
broadcasting application forms and we expect them to be ready and
operational no later than March 31, 2002.
In addition, we will implement a secure channel system for
telecommunications applicants for the submission of the confidential
portions of their applications. This system will, in due course, replace
the filing of diskettes.
Ensuring new
ideas and continuity: Human resources are key
The Government's initiative to revitalize the Public Service
requires commitment to recruiting new talent, developing existing
capabilities, retaining staff, and actively engaging in succession
planning. In the past year,
the CRTC engaged in an aggressive two-pronged recruitment campaign.
Through newspaper advertisements we recruited significant new talent
for our expanding telecommunications operation. We also participated in the
Government's Management Trainee Program for the first time and committed
ourselves to employ two management trainees.
These new additions to the CRTC bring fresh new ideas and increase
its ability to groom successors for the more senior staff who will be
retiring over the next five years.
Together, these initiatives bring both new ideas and continuity to
the CRTC, thereby enabling the industries it regulates and the Canadian
public to remain confident in its processes and decisions.
Other
forthcoming initiatives
We would also like to preview a few of the initiatives that
we will be setting in motion on behalf of Canadians in the forthcoming
months. In the
telecommunications sector, we will work to ensure that our frameworks
foster competition, to provide an appropriate regulatory environment to
serve our customers efficiently, to ensure consumer interests will remain a
priority, and to ensure local exchange carriers are efficiently and
effectively regulated.
We will develop a comprehensive system to monitor the state of competition
and to ensure that the competitive processes are working on behalf of all
Canadians. Finally, we will
take measures to improve consumer awareness of the services that are
available, their alternatives, and their rights and obligations.
In the broadcasting sector, we will continue to encourage choice and a
Canadian presence. We will strive to maximize Canadian content in all media
and encourage the delivery of a broad range of communications services,
both analog and digital. We will encourage communications services that
reflect Canadian values and are responsive to consumer needs; facilitate
the development of more community oriented programming; and ensure that
Canadians have a broad range or communications services and service
providers. We will also ensure
an innovative and responsive organization by increasing public awareness
and our dialogue with Canadians; refocusing and transforming our processes
to be more responsive to Canadians; investing in our employees; and
ensuring accountability to Canadians and to those we regulate.
Appendix A: Financial
Information & Summary Tables
Throughout this performance report, we have recounted our
accomplishments from the perspective of our new Planning, Reporting and
Accountability Structure's (PRAS) single business line.
Our financial reporting is presented in terms of our former business
lines - Canada's Voices and Choices for Canadians - to maintain consistency
with our Report on Plans and Priorities, 2000-2001.
Next year, our financial report will reflect our one business line.
Canada's Voices |
|
|
Total Authorities
|
$21.0 million |
2000-2001 Actuals |
$20.9 million |
Choices for Canadians |
Planned Spending |
$18.3 million |
Total Authorities
|
$18.6 million |
2000-2001 Actuals |
$18.6 million |
Financial Summary Tables
Table 1:
Financial Requirements by Authority
Table 2:
Comparison of Total Planned to Actual Spending
Table 3:
Historical Comparison of Total Planned Spending versus Actual
Spending by Business Line
Table 4:
Comparison of 2000-2001 Planned Spending and Total Authorities
to Actual Expenditures by Organization and Business Line
Table 5:
Revenue by Business Line
Table 6:
Contingent Liabilities |
Table 1 Financial
Requirements by Authority - 2000-2001
($ millions) |
|
|
2000-2001 |
Planned Spending |
Total Authorities |
Actual |
Vote
|
Canadian Radio-television
and Telecommunications Commission |
|
|
|
70 |
Program expenditures |
3.4 |
4.5 |
4.4 |
(S) |
Contribution to employee benefit plans |
4.5 |
5.0 |
5.0 |
|
Total CRTC |
7.9 |
9.5 |
9.4 |
|
|
|
|
|
|
|
Table 2 Comparison of Total Planned to Actual
Spending
($ millions) |
Business Lines |
FTEs |
Operating |
Capital |
Grants & Contributions |
Total Gross Expenditures |
Less: Respendable Revenue |
Total Net Expenditures |
|
|
|
|
|
|
|
|
Canada's Voices |
228 |
19.7 |
- |
- |
19.7 |
15.7 |
4.0 |
(Total Authorities) |
236 |
21.0 |
- |
- |
21.0 |
16.6 |
4.4 |
(Actuals) |
226 |
20.9 |
- |
- |
20.9 |
16.6 |
4.3 |
|
|
|
|
|
|
|
|
Choices for Canadians |
202 |
18.3 |
- |
- |
18.3 |
14.4 |
3.9 |
(Total Authorities) |
194 |
18.6 |
- |
- |
18.6 |
13.5 |
5.1 |
(Actuals) |
185 |
18.6 |
- |
- |
18.6 |
13.5 |
5.1 |
|
|
|
|
|
|
|
|
Total (Planned) |
430 |
38.0 |
- |
- |
38.0 |
30.1 |
7.9 |
(Total Authorities) |
430 |
39.6 |
- |
- |
39.6 |
30.1 |
9.5 |
(Actuals) |
411 |
39.5 |
- |
- |
39.5 |
30.1 |
9.4 |
|
|
|
|
|
|
|
|
Other Revenue and
Expenditures |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Non-Respendable Revenue |
|
|
|
|
|
(89.2) |
(Total Authorities) |
|
|
|
|
|
|
(92.3) |
(Actuals) |
|
|
|
|
|
|
(92.3) |
|
|
|
|
|
|
|
|
Cost of Services Provided By
Other Departments |
|
|
|
16.1 |
(Total Authorities) |
|
|
|
|
|
|
13.3 |
(Actuals) |
|
|
|
|
|
|
13.3 |
|
|
|
|
|
|
|
|
Net Cost of Program* |
|
|
|
|
|
|
(65.2) |
(Total Authorities) |
|
|
|
|
|
|
(69.5) |
(Actuals) |
|
|
|
|
|
|
(69.4) |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
*
Brackets indicate that the revenue received exceeds the gross costs of the
program.
Table 3 Historical
Comparison of Total Planned versus Actual Spending by Business Line
($ millions) |
Business Lines |
Actual 1998-99 |
Actual 1999-00 |
2000-2001 |
Planned Spending |
Total Authorities |
Actual |
Voices |
19.1 |
20.1 |
19.7 |
21.0 |
20.9 |
Choices |
17.8 |
17.5 |
18.3 |
18.6 |
18.6 |
Total |
36.9 |
37.6 |
38.0 |
39.6 |
39.5 |
Table 4 Comparison of
2000-2001 Planned Spending and Total Authorities to Actual
Expenditures by Organization and Business Line ($ millions) |
Organization |
Business Lines |
|
Canada's Voices |
Choices for Canadians |
Totals |
Executive |
1.6 |
1.7 |
3.3 |
(Total Authorities) |
1.6 |
1.6 |
3.2 |
(Actuals) |
1.6 |
1.6 |
3.2 |
Executive Director,
Telecommunications |
0.1 |
7.6 |
7.7 |
(Total Authorities) |
0.2 |
7.3 |
7.5 |
(Actuals) |
0.1 |
7.3 |
7.4 |
Executive Director,
Broadcasting |
9.3 |
- |
9.3 |
(Total Authorities) |
9.4 |
- |
9.4 |
(Actuals) |
9.2 |
- |
9.2 |
Legal |
0.9 |
0.8 |
1.7 |
(Total Authorities) |
0.9 |
0.9 |
1.8 |
(Actuals) |
0.9 |
0.9 |
1.8 |
Secretariat & Client
Services |
3.4 |
3.4 |
6.8 |
(Total Authorities) |
4.1 |
4.0 |
8.1 |
(Actuals) |
4.3 |
4.0 |
8.3 |
Finance & Corporate Services |
2.6 |
2.8 |
5.4 |
(Total Authorities) |
2.8 |
2.8 |
5.6 |
(Actuals) |
2.8 |
2.8 |
5.6 |
Human Resources |
0.8 |
0.9 |
1.7 |
(Total Authorities) |
1.0 |
1.0 |
2.0 |
(Actuals) |
1.0 |
1.0 |
2.0 |
Communications |
1.0 |
1.1 |
2.1 |
(Total Authorities) |
1.0 |
1.0 |
2.0 |
(Actuals) |
1.0 |
1.0 |
2.0 |
Total (Planned) |
19.7 |
18.3 |
38.0 |
(Total Authorities) |
21.0 |
18.6 |
39.6 |
(Actuals) |
20.9 |
18.6 |
39.5 |
% of Total |
52.9 |
47.1 |
100 |
Table 5 Revenue by Business Line ($
millions) |
Respendable Revenue |
Business Line |
Actual 1998-99 |
Actual 1999-00 |
2000-2001 |
Planned Revenue |
Total Authorities |
Actual |
Canada's Voices* |
15.5 |
16.3 |
15.7 |
16.6 |
16.6 |
Choices for Canadians** |
13.8 |
13.0 |
14.4 |
13.5 |
13.5 |
Total Respendable Revenue |
29.3 |
29.3 |
30.1 |
30.1 |
30.1 |
|
Non-Respendable Revenue |
Business Line |
Actual 1998-99 |
Actual 1999-00 |
2000-2001 |
Planned Revenue |
Total Authorities |
Actual |
Canada's Voices* |
75.0 |
80.4 |
85.1 |
88.2 |
88.2 |
Choices for Canadians** |
4.3 |
4.6 |
4.1 |
4.1 |
4.1 |
Total Non-Respendable Revenue |
79.3 |
85.0 |
89.2 |
92.3 |
92.3 |
|
|
|
|
|
|
Total Revenue |
108.6 |
114.3 |
119.3 |
122.4 |
122.4 |
|
* Broadcasting licence fees.
**
Telecommunications fees. |
Table 6 Contingent Liabilities ($
millions) |
|
March 31, 1999 |
March 31, 2000 |
Current as of March 31, 2001 |
Litigations |
0 |
0 |
0 |
Total |
0 |
0 |
0* |
|
|
|
|
* Note: In the Public Accounts for the period ending March 31, 2001,
a contingent liability totalling $2,500 was identified. |
Explanation of Revenue
Broadcasting Licence Fees
Section 11 of the Broadcasting Act
empowers the Commission to make regulations respecting licence fees.
Pursuant to this section of the Act, the Commission implemented new
Broadcasting Licence Fee Regulations.
This was in direct response to a Treasury Board decision granting the CRTC
"vote netting" authority for regulation of the broadcasting industry. The
CRTC now requires funding, in the form of licence fee revenue, by April 1
of each year to finance the Commission's operating expenditures for the
regulation of the broadcasting industry.
These regulations apply to all
licensees other than those classes of undertakings specifically exempted
under section 2 of the fee regulations. Every licensee subject to those
regulations is required to pay annually to the Commission a Part I licence
fee, payable on April 1 each year and a Part II licence fee, payable on or
before November 30 each year. The Part I fee is based on the broadcasting
regulatory costs incurred each year by the Commission and other federal
departments or agencies, excluding spectrum management costs, and is equal
to the aggregate of:
ü |
the costs of the Commission's Broadcasting Activity; and |
ü |
the share that is attributable to the Commission's Broadcasting
Activity of: |
|
ü |
the costs of
the Commission's administrative activities, and |
|
ü |
the other
costs that are taken into account to arrive at the net cost of the
Commission's program, excluding the costs of regulating the
broadcasting spectrum. |
There is an annual adjustment
amount to the Part I fee to adjust estimated costs to actual expenditures.
Any excess fees are credited to the licensee in the following year's
invoice while shortfalls are charged to the licensees.
The Part II fee amounts to
1.365% of a licensee's gross revenue in excess of an applicable exemption
limit. A portion of the Part II fees collected by the CRTC is allocated to
cover the expenses of Industry Canada for services provided through its
Spectrum Management and Regional Operations Activity, including the
certification of broadcast undertakings, the broadcast inspection program
and the investigation of complaints of interference to broadcast reception.
For 2000-2001, a total of
$103.8 million was collected from broadcasting undertakings ($22.2 million
in Part I fees and $81.6 million in Part II fees).
Telecommunications Fees
The Telecommunications Fees
Regulations, 1995 made under section 68 of the
Telecommunications Act, set out
the formula for collecting telecommunications fees from the carriers that
the Commission regulates. Each company that files tariffs must pay fees
based on its operating revenue, as a percentage of the revenue of all the
carriers that file tariffs.
The annual fees the CRTC
collects is equal to the aggregate of:
ü |
the cost of
the Commission's telecommunications activity; |
ü |
the share of
the costs of the administrative activities that is attributable to its
telecommunications activity; and |
ü |
the other
costs included in the net cost of the Commission's program attributable
to its telecommunications activity. |
These costs are set out in the
Expenditure Plan published in the Estimates of the Government of Canada. In
1995-1996, the Commission obtained authority for basing revenue on current
year estimates and adjusting the annual telecommunications fees charged to
the Commission's actual expenditures on telecommunications activities
during the fiscal year. Any excess fees are credited to the carriers, while
shortfalls are subject to an additional billing.
For 2000-2001, $18.6 million
was collected in CRTC telecommunications fees.
Appendix B: CRTC Activity
Structure
![Business Line: Regulation of Communications in the Public Interest. Accountability Structure: Chairperson - Commissioners - Executive Committee. Organizational Structure: Broadcasting - Convergence - Telecommunications.](/web/20061109171804im_/http://crtc.gc.ca/eng/BACKGRND/Dpr2001/dpreng9.gif)
Appendix C: Contacts for
Further Information
CRTC Members
Chairperson |
David Colville |
(819) 997-3430 |
Vice-Chairperson,
Broadcasting |
Andrée P. Wylie |
(819) 997-8766 |
Vice-Chairman, |
David Colville* |
(819) 997-3430 |
Telecommunications |
(Atlantic) |
(902) 426-7997 |
Commissioner |
Andrew Cardozo |
(819) 997-4330 |
Commissioner |
David McKendry |
(819) 997-4813 |
Commissioner |
Joan Pennefather |
(819) 953-7882 |
Commissioner |
Jean-Marc Demers |
(819) 997-4206 |
Commissioner |
Stuart Langford |
(819) 953-2935 |
Commissioner |
Barbara Cram* |
(819) 997-4485 |
|
(Manitoba/Saskatchewan) |
(204) 983-6306 |
Commissioner |
Andrée Noël* |
(819) 997-3831 |
|
(Quebec) |
(514) 496-2370 |
Commissioner |
Ronald D. Williams* |
(819) 953-0435 |
|
(Alberta/Northwest
Territories) |
(780) 455-6390 |
Commissioner |
Martha Wilson* |
(819) 997-2431 |
|
(Ontario) |
(416) 954-6269 |
Commissioner |
Cindy Grauer* |
(819) 997-9411 |
|
(B.C./Yukon) |
(604) 666-2914 |
* These commissioners also have regional
responsibilities.
Client Services - Central Office |
Toll-free |
1-877-249-2782 |
Client Services
|
(819) 997-0313 |
Public Examination Room |
(819) 997-2429/994-0863 |
Access to Information & Privacy
|
(819) 994-5366 |
Library |
(819)
997-4484 |
TDD |
(819) 994-0423 |
Fax Numbers |
General |
(819) 994-0218 |
Communications |
(819) 997-4245 |
Finance and Corporate Services |
(819) 953-5107 |
General Counsel |
(819) 953-0589 |
Human Resources Information |
|
(819) 997-2219 |
Electronic Access
Internet:
http://www.crtc.gc.ca/
E-mail:
info@crtc.gc.ca
Our Offices
Central Office
Les
Terrasses de la Chaudière
Central Building
1 Promenade du Portage
Hull, Quebec
J8X 4B1
|
Mailing
Address
CRTC
Ottawa, Ontario
K1A 0N2 |
In Nova Scotia
Bank of Commerce Bldg.
1809 Barrington Street
Suite 1007
Halifax, Nova Scotia
B3J 3K8
Tel: (902) 426-7997
Fax: (902) 426-2721
TDD: (902) 426-6997
|
In
Saskatchewan
Cornwall Professional Bldg.
2125 11th
Avenue
Suite 103
Regina, Saskatchewan
S4P 3X3
Tel: (306) 780-3422 |
In Quebec
405 de
Maisonneuve
Montréal, Quebec
H2L 4J5
Tel: (514) 283-6607
Fax: (514) 283-3689
TDD: (514) 283-8316
|
In
Alberta
Scotia Place
Tower 2 (Esso)
10060 Jasper Avenue North West
Edmonton, Alberta
T5J 3N4
Tel: (780) 495-3224 |
In
Ontario
55 St. Clair Avenue East
Suite 624
Toronto, Ontario
M4T IM4
Tel: (416) 952-9096 |
In
British Columbia
580 Hornby Street
Suite 530
Vancouver, B.C.
V6C 3B6
Tel: (604) 666-2111
Fax: (604) 666-8322
TDD: (604) 666-0778
|
In Manitoba
275 Portage
Avenue
Suite 1810
Winnipeg, Manitoba
R3B 2B3
Tel: (204) 983-6306
Fax: (204) 983-6317
TDD: (204) 983-8274 |
|
Appendix D: Legislation
Administered and Associated Regulations
Statutes
Canadian Radio-television and
Telecommunications Commission Act |
R.S.C. 1985, c. C-22, as amended |
Broadcasting Act |
S.C. 1991, c. 11, as amended |
Telecommunications Act |
S.C. 1993, c. 38, as amended |
Bell Canada Act |
S.C. 1987, c. 19, as amended |
Regulations and Rules of Procedure
CRTC Rules of Procedure
Broadcasting Information Regulations, 1993
Broadcasting Licence Fee Regulations, 1997
Broadcasting Distribution Regulations
Pay Television Regulations, 1990
Radio Regulations, 1986
Specialty Service Regulations, 1990
Television Broadcasting Regulations, 1987
CRTC Tariff Regulations
CRTC Telecommunications Rules of Procedure
Telecommunications Fee Regulations, 1995
Canadian Telecommunications Common Carrier Ownership and Control
Regulations
Endnotes
[3]
Telecommunications Services in Canada: An Industry Overview, 1999-2000,
Industry Canada, 2001. Based on revenue, fully competitive services
include long distance, wireless and other telecommunications related
services; emerging competition includes local and domestic and
Canada-US fixed satellite transmission services. This publication is
also available electronically at
http://strategis.gc.ca/SSG/sf05414e.html.
|