8660 - TELUS Communications
(B.C.) Inc. - Reports on Quality of Service Indicators and Reporting Letters
Commission Documents
2002/02/15 - TELUS Communications Inc.
Description: Competition Related Quality of Service Indicators - 3rd and 4th
Quarter 2001.
Document: 020215_3.zip - 60KB
2002/02/15 - TELUS Communications Inc.
Description: Quality of Service - Retail
Document: 020215_2.zip - 38KB
2002/02/15 - TELUS Communications Inc.
Description: Quality of Service Results - Exception Reporting
Document: 020215_1.zip - 58KB
2002/02/15 - TELUS Communications Inc.
Description: Quality of Service Results - Fourth Quarter 2001
Document: 020215.zip - 51KB
2002/01/15 - TELUS Communications Inc.
Description: TELUS Communications Inc. hereby files the December 2001 report for
those Quality of Service indicators which have crossed the below-standard
threshold set by the Commission for monthly reporting.
Document: 020115.zip - 51KB
2001/12/14 - TELUS Communications Inc.
Description: Pursuant to paragraph 90 of Telecom Decision CRTC 97-16, TELUS
Communications Inc. hereby files the November 2001 report for those Quality of
Service indicators which have crossed the below-standard threshold set by the
Commission for monthly reporting.
Document: 011214.zip - 51KB
2001/11/26 - TELUS Communications Inc.
Description: Due to an oversight in processing the data, the Company
inadvertently missed providing the results for indicator 2.7A (Mean Time to
Clear Competitor Out-of-Service Trouble Reports Outside the Performance Final
standard of Indicator 2.7).
Document: 011126.zip - 17KB
2001/11/15 - TELUS Communications Inc.
Description: Quality of Service Results - Third Quarter 2001
Document: 011115_1.zip - 65KB
2001/11/15 - TELUS Communications Inc.
Description: Quality of Service Results - Exception Reporting
Document: 011115.zip - 51KB
2001/10/16 - TELUS Communications Inc.
Description: Quality of Service Results - Exception Reporting
Document: 011016.zip - 51KB
2001/09/14 - TELUS Communications Inc.
Description: Quality of Service Results - Exception Reporting
Document: 010914.zip - 51KB
2001/06/15 - TELUS Communications Inc.
Description: Pursuant to paragraph 90 of Telecom Decision CRTC 97-16, TCI
hereby files the May 2001 report for those Quality of Service indicators which
have crossed the below-standard threshold set by the Commission for monthly
reporting.
Document: 010615.zip - 42KB
2001/05/14 - TELUS Communications Inc. & TELUS Communications (B.C.) Inc.
Description: Quality of Services Results - First Quarter 2001
Document: 010514.zip - 44KB
2001/02/15 - TELUS Communications (B.C.) Inc. & Telus Communications Inc.
(TCI)
Description: Quality of Service Results - Exception Reporting
Document: 010215.zip - 11KB
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2001/02/12 - TELUS Communications (B.C.) Inc. & Telus Communications Inc.
(TCI)
Description: Quality of Service Results – Fourth Quarter 2000
Document: 010212.zip - 46KB
2001/01/14 -TELUS Communications (B.C.) Inc. & Telus Communications Inc.
(TCI)
Descrition: Pursuant to paragraph 90 of Telecom Decision CRTC 97-16, TELUS
Communications (B.C.) Inc. (TCBC) and TELUS Communications Inc. (TCI) hereby
file the December 2000 report for those of their Quality of Service indicators
which have crossed the below-standard threshold set by the Commission for
monthly reporting.
Document: 010114.zip - 20KB
2000/12/14 - TELUS Communications (B.C.) Inc.
& TELUS Communications Inc.
Description: TCBC and TCI QOS Results -
Exception Reporting for November, 2000
Document: 001214.zip - 28KB
2000/11/15 - TELUS Communications (B.C.) Inc. & TELUS Communications Inc.
(TCI)
Description: Pursuant to paragraph 38 of Telecom Decision CRTC 97-16, TELUS
Communications (B.C.) Inc. (TCBC) and TELUS Communications Inc. (TCI) hereby
file their Quality of Service results for the period ending Third Quarter, 2000.
Document: 001115_1.zip - 46KB
2000/11/15 - TELUS Communications (B.C.) Inc. (TCBC) & TELUS Communications
Inc. (TCI)
Description: Pursuant to paragraph 90 of Telecom Decision CRTC 97-16, TELUS
Communications (B.C.) Inc. (TCBC) and TELUS Communications Inc. (TCI) hereby
file the October 2000 report for those of their Quality of Service indicators
which have crossed the below-standard threshold set by the Commission for
monthly reporting.
Document: 001115.zip - 29KB
2000/10/13 - TELUS Communications (B.C.) Inc. & Telus Communications Inc.
Description: TCBC & TCI Quality of Service Results - Exception Reporting
for September 2000.
Document: 001013.zip - 29KB
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2000/09/15 - TELUS Communications (B.C.) Inc. & TELUS Communications Inc.
Description: TCBC & TCI Quality of Service Results - Exception Reporting for
August 2000.
Document: 000915.zip - 25KB
2000/08/14 - TELUS Communications (B.C.) Inc.
Description: Quality of Service Results - Exception Reporting for TCBC and TCI
Documents:
ME0814QS.ZIP - WINZIP File - 27 KB
ME0814QS.DOC - Letter - MS Word 7 - 23 KB
2000/08/14 - TELUS Communications (B.C.) Inc.
Description: Quality of Service Results - First and Second Quarter 2000 for TCBC and
TCI
Documents:
MEN0814Q.ZIP - WINZIP File - 44 KB
MEN0814Q.DOC - Letter - MS Word 7 - 13 KB
2000/07/14 - TELUS Communications (B.C.) Inc.
Description: TCBC & TCI Quality of Service Results - Exception Reporting for June
2000.
Documents:
000714.zip - Winzip - 24KB
MEN0714Q.DOC (Letter - MS Word 7, 13KB)
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2000/06/15 - TELUS Communications (B.C.) Inc.
Description: May 2000 report of TCBC/TCI Quality of Service Indicators.
Document(s):
MEN0615Q.ZIP (WINZIP File, 26KB) which includes:
MEN0615Q.DOC (Letter - MS Word 7, 13KB)
2000/05/15 - TELUS Communications (B.C.) Inc.
Description: Quality of Service Results - Exception Reporting for April, 2000 for TCBC
and TCI.
Documents:
ME0512Q2.ZIP (WINZIP File, 26 kb)
ME0512Q2.DOC (Letter - MS Word 7, 13 kb)
2000/05/12 - TELUS Communications (B.C.) Inc.
Description: Quality of Service Results - First Quarter 2000 for TCBC and TCI.
Documents:
MEN0512Q.ZIP (WINZIP File, 53KB)
MEN0512Q.DOC (Letter - MS Word 7, 14KB)
2000/04/19 - TELUS Communications Inc.
Description: Telecom Decision CRTC 2000-24 Final Standards for Quality of Service
Indicators for use in Telephone Company Regulation and other matters - Methodology filing
of TELUS Communications (BC) Inc. and TELUS Communications Inc. and Reply Comments.
Documents:
LTR0419.doc - 36KB
METH0419.doc - 71KB
REP0419.doc - 60KB
2000/04/14 - TELUS Communications (B.C.) Inc.
Description: Quality of Service Results - Exception Reporting for March, 2000 for TCBC
and TCI.
Documents:
MEN0414Q.ZIP (WINZIP File, 26,779 Bytes) which includes:
MEN0414Q.DOC (Letter - MS Word 7, 13,312 Bytes)
2000/03/17 - TELUS Communications (B.C.) Inc.
Description: Feasibility, cost and earliest implementation date of adapting the TCBC
procedure for reporting of Indicator 4.1.
Documents:
MEN0317Q.DOC (Letter - MS Word 7, 13,312 Bytes)
2000/03/14 - TELUS Communications (B.C.) Inc.
Description: TCBC & TCI Quality of Service - Exception Reporting for Feb/2000
Documents:
MEN0314Q.ZIP (WINZIP File, 26,354 KB) which
MEN0314Q.DOC (Letter - MS Word 7, 13,312 KB)
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2000/03/06 - TELUS Communications Inc.
Description: In accordance with the procedure set out in the Decision 2000-24,
attached is the Submission of TELUS Communications (BC) Inc. and TELUS Communications Inc.
(referred to throughout as "the Companies" or "TELUS").
Documents: Word
LRT0306.doc - 38KB
TELUS036.doc - 71KB
2000/02/14 - TELUS Communications (B.C.) Inc.
Description: TCBC & TCI Quality of Service Results - 4th Quarter, 1999
File Names:
SEC0214R.ZIP (WINZIP File, 59,618 Bytes) which
includes:
SEC0214R.DOC (Letter - MS Word 7, 13,312 Bytes)
ATTACH-1.XLS (Attachment 1 - MS Excel 7, 92,672
Bytes)
ATTACH-1A.DOC (Attachment 1A - MS Word 7, 21,999
Bytes)
ATTACH-2.XLS (Attachment 2 - MS Excel 7, 28,672
Bytes)
ATTACH-2A.DOC (Attachment 2A - MS Word 7, 27,972
Bytes)
ATTACH-3.DOC (Attachment 3 - MS Word 7, 32,768
Bytes)
ATTACH4-6.DOC (Attachments 4 to 6 - MS Word 7,
37,982 Bytes)
ATTACH-7.DOC (Attachment 7 - MS Word 7, 21,504
Bytes)
2000/02/14 - TELUS Communications (B.C.) Inc.
Description: TCBC & TCI Quality of Service Exception Reporting - Jan/2000
File Names:
SEC0214Q.ZIP (WINZIP File, 21,388 Bytes) which
includes:
SEC0214Q.DOC (Letter - MS Word 7, 13,312 Bytes)
ATTACH-1.DOC (Attachment 1 - MS Word 7, 20,992
Bytes)
ATTACH-2.DOC (Attachment 2 - MS Word 7, 21,504
Bytes)
ATTACH-3.DOC (Attachment 3 - MS Word 7, 22,016
Bytes)
ATTACH-4.DOC (Attachment 4 - MS Word 7, 20,480
Bytes)
ATTACH-5.DOC (Attachment 5 - MS Word 7, 22,528
Bytes)
2000/01/17 - TELUS Communications (B.C.) Inc.
Description: TCBC & TCI Quality of Service Results - Exception Reporting for
December 1999
SEC0117Q.ZIP (WINZIP File, 27,565 Bytes) which includes:
SEC0117Q.DOC (Letter - MS Word 7, 13,312 Bytes)
ATTACH-1.DOC (Attachment 1 - MS Word 7, 21,504 Bytes)
ATTACH-2.DOC (Attachment 2 - MS Word 7, 23,040 Bytes)
ATTACH-3.DOC (Attachment 3 - MS Word 7, 22,016 Bytes)
ATTACH-4.DOC (Attachment 4 - MS Word 7, 23,040 Bytes)
ATTACH-5.DOC (Attachment 5 - MS Word 7, 24,064 Bytes)
ATTACH-6.DOC (Attachment 6 - MS Word 7, 22,528 Bytes)
1999/12/15 - TELUS Communications (B.C.) Inc. & TELUS Communications Inc.
Description: TCBC & TCI Quality of Service Results - Exception Reporting -
November, 1999.
SEC1215Q.ZIP (WINZIP File, 28 Bytes) which includes:
SEC1215Q.DOC (Letter - MS Word 7, 13 Bytes)
ATTACH-1d.DOC (Attachment 1 - MS Word 7, 21 KB)
ATTACH-2d.DOC (Attachment 2 - MS Word 7, 23 KB)
ATTACH-3d.DOC (Attachment 3 - MS Word 7, 23 KB)
ATTACH-4d.DOC (Attachment 4 - MS Word 7, 22 KB)
ATTACH-5d.DOC (Attachment 5 - MS Word 7, 25 KB)
ATTACH-6d.DOC (Attachment 6 - MS Word 7, 21 KB)
1999/11/15 - TELUS Communications (B.C.) Inc.
and TELUS Communications Inc. (TCI)
Description: Pursuant to paragraph 90 of Telecom Decision
CRTC 97-16, TELUS Communications (B.C.) Inc. (TCBC) and TELUS Communications Inc. (TCI)
hereby file the October 1999 report for those of their Quality of Service indicators which
have crossed the below-standard threshold set by the Commission for monthly reporting
SEC1115Q.ZIP
(WINZIP File, 36,415 Bytes) which includes:
SEC1115Q.DOC (Letter - MS Word 7, 37,376 Bytes)
ATTACH-1o.DOC (Attachment 1 - MS Word 7, 22,016 Bytes)
ATTACH-2o.DOC (Attachment 2 - MS Word 7, 23,040 Bytes)
ATTACH-3o.DOC (Attachment 3 - MS Word 7, 22,528 Bytes)
ATTACH-4o.DOC (Attachment 4 - MS Word 7, 23,040 Bytes)
ATTACH-5o.DOC (Attachment 5 - MS Word 7, 24,064
Bytes)
1999/11/12 - TELUS Communications (B.C.) Inc.
Description: TELUS Communications (B.C.) Inc. (formerly BC TEL) and TELUS
Communications Inc. (TCI) Quality of Service Results - Third Quarter 1999.
File Names:
SEC1112Q.ZIP (WINZIP File, 65,780 Bytes) which includes:
SEC1112Q.DOC (Letter - MS Word 7, 18,944 Bytes)
ATTACH-1.XLS (Attachment 1 - MS Excel 7, 91,648 Bytes)
ATTACH1A.DOC (Attachment 1A - MS Word 7, 21,504 Bytes)
ATTACH-2.XLS (Attachment 2 - MS Excel 7, 57,856 Bytes)
ATTACH2a.DOC (Attachment 2A - MS Word 7, 25,600 Bytes)
ATTACH3.DOC (Attachment 3 - MS Word 7, 31,232 Bytes)
ATT-4-6.DOC (Attachments 4 to 6 - MS Word 7, 33,792 Bytes)
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1999/10/15 - BC TEL & TELUS Communications
Inc.
Description: BC TEL & TELUS Quality of Service Results - Exception Reporting
File Names:
BCT1015Q.ZIP (WINZIP File, 23,476 Bytes) which includes:
BCT1015Q.DOC (Letter - MS Word 7, 18,432 Bytes)
Sep98a1.doc (Attachment 1 - MS Word 7, 20,992 Bytes)
Sep98a2.doc (Attachment 2 - MS Word 7, 22,528 Bytes)
Sep98a3.doc (Attachment 3 - MS Word 7, 22,016 Bytes)
Sep98a4.doc (Attachment 3 - MS Word 7, 22,528 Bytes)
1999/09/15 - BC TEL and TELUS
Description: BC TEL & TELUS Quality of Service Results - Exception Reporting -
August.
File Names:
BCT0915Q.ZIP (WINZIP File, 19,457 Bytes) which includes:
BCT0915Q.DOC (Letter - MS Word 7, 18,432 Bytes)
Aug98a1.doc - (Attachment 1 - MS Word 7, 22,528 Bytes)
Aug98a2.doc - (Attachment 2 - MS Word 7, 23,040 Bytes)
Aug98a3.doc - (Attachment 3 - MS Word 7, 22,016 Bytes)
1999/08/26 - BC TEL
Description: Quality of Service Results for Indicators 1.6, 2.1 A&B and 2.2
A&B.
File Names:
BCT0826Q.ZIP (WINZIP File, 19,605 Bytes) which includes:
BCT0826Q.DOC (Letter - MS Word 7, 19,456 Bytes)
ATTACH-1z.DOC (Attachment 1 - MS Word 7, 21,504 Bytes)
ATTACH-2z.DOC (Attachment 2 - MS Word 7, 22,528 Bytes)
ATTACH-3z.DOC (Attachment 3 - MS Word 7, 22,016 Bytes)
1999/08/13 - BC TEL
Description: BC TEL & TELUS Quality of Service Results - Second Quarter 1999.
File Names:
BCT0813Q.ZIP (WINZIP File, 63,006 Bytes) which includes:
BCT0813Q.DOC (Letter - MS Word 7, 18,944 Bytes)
QOS-ATT1.XLS (Attachment 1 - MS Excel 7, 90,624 Bytes)
QOS-AT1A.DOC (Attachment 1A - MS Word 7, 20,480 Bytes)
QOS-ATT2.XLS (Attachment 1 - MS Excel 7, 54,272 Bytes)
QOS-AT2A.DOC (Attachment 2A - MS Word 7, 23,040 Bytes)
QOS-ATT3.DOC (Attachment 1A - MS Word 7, 31,232 Bytes)
QOS-4to6.DOC (Attachments 4 to 6 - MS Word 7, 29,696
Bytes)
1999/05/14 - BC TEL
Description: Quality of Service Results - BC TEL files its first quarter, 1999,
service quality results and accompanying notes, pursuant to Telecom Decision CRTC 97-16.
File Name(s):
BCT-0514.ZIP - WINZIP - 24 Kb
BCT-0514.DOC - MS*Word - 13 Kb
Att1a.doc - MS*Word - 11 Kb
Attach-2x.doc - MS*Word - 20 Kb
Attac3-5.doc - MS*Word - 14 Kb
Attach1.xls - MS*Excel - 50 Kb - Attachment
1999/02/15 - BC TEL
Description: BC TEL's Service Quality Results pursuant to PN 94-50 & Decision
85-22 for the fourth quarter, 1998.
File Names:
BCT0215.ZIP (ZIP File, 35 KBytes) which includes:
Qos0215.doc (Letter - MS Word 7, 13 KBytes)
4thqtr.doc (Attachment, MS Word 7, 121 KBytes)
1999/02/15 - BC TEL
Description: BC TEL's Service Quality Results and accompanying notes pursuant to PN
94-50 and Decision 97-16 for the 4th quarter, 1998.
File Names:
BCT0215a.ZIP (ZIP File, 35 KBytes) which includes:
BCT-0215.doc (Letter - MS Word 7, 12 KBytes)
Bctel4q.xls (Attachment, Excel, 110 KBytes)
Notesz.doc (Attachment, MS Word 7, 12 KBytes)
Coverbz.doc (Attachment, MS Word 7, 11 KBytes)
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1998/11/16 - BC TEL
Description: BC TEL's Service Quality Results and accompanying notes for the 3rd quarter,
1998. Quality of Service Results - TPN 94-50 - Pursuant to Telecom Decision CRTC 97-16.
File Names:
QOS1116b.doc (Letter - MS Word 7, 12 KBytes)
Bctel3q.xls (Attachment, Excel, 88 KBytes)
Notes.doc (Attachment, MS Word 7, 11 KBytes)
Coverb.doc (Attachment, MS Word 7, 11 KBytes)
1998/11/16 - BC TEL
Description: BC TEL's Service Quality Results for the third quarter, 1998. Quality of
Service Results - TPN 94-50 - Pursuant to Telecom Decision CRTC 85-22.
File Names:
BCT1116a.ZIP (ZIP File, 27 KBytes) which includes:
Qos1116.doc (Letter - MS Word 7, 13 KBytes)
3rdqtr.doc (Attachment, MS Word 7, 117 KBytes)
1998/08/14 - BC TEL
DESCRIPTION : BC TEL's service quality results and accompanying notes for the second
quarter 1998, pursuant to Telecom Decision CRTC 97-16 (Attachments 1 and 1A).
FILE NAMES:
BCT0814B.ZIP - WINZIP - 16,523 bytes
BCTEL1-E.DOC - MS*Word - 14,336 bytes
BCTEL2Q.XLS - MS*Excel - 32,256 bytes
COVERB2.DOC - MS*Word - 11,776 bytes
QOS0814B.DOC - MS*Word - 12,800 bytes
1998/08/13 - BC TEL
DESCRIPTION : BC TEL submits its recommendations re final standards for the quality of
service indicators specified in the above Decision.
FILE NAMES:
BCT0814C.ZIP - WINZIP - 5610 bytes
BCT0814C.DOC - MS*Word - 22528 bytes
1998/05/14 - BC TEL
DESCRIPTION: BC TEL's service quality results for the first quarter, 1998, pursuant to
Telecom
Decision CRTC 85-22. Also attached are BC TEL's service quality results for the
first quarter, 1998, pursuant to Telecom Decision CRTC 97-16.
FILE NAME(S):
BCT0514A.ZIP - WINZIP - 29,797 bytes
BCT0514B.ZIP - WINZIP - 14,887 bytes
1STQTR.DOC - MS*Word - 123,392 bytes
BCT0514A.DOC - MS*Word - 14,848 bytes
BCT0514B.DOC - MS*Word - 13,312 bytes
BCTEL1Q.XLS - MS*Excel - 34,304 bytes
COVER.DOC - MS*Word - 11,776 bytes
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1998/02/16
DESCRIPTION: BC TEL's service quality results for the fourth quarter, 1997.
FILE NAME(S):
BCT0216.ZIP - WINZIP - 60954 bytes
BCT0216.DOC - MS*Word - 14848 bytes
4THQTR2.DOC - MS*Word - 130560 bytes
3RDQTR-R.DOC - MS*Word - 125952 bytes
1997/11/14
DESCRIPTION: BC TEL's Quality of Service Results for the Third Quarter, 1997.
FILE NAME(S):
BCT1114B.ZIP - WINZIP - 31830 bytes
BCT1114.DOC - MS*Word - 14848 bytes
3RDQTRz.DOC - MS*Word - 125440 bytes
1997/08/15
DESCRIPTION: BC TEL's Quality of Service Results for the Second Quarter, 1997.
FILE NAME(S):
BCT0815.ZIP - PKZIP - 37950 bytes
QOS0815.DOC - MS*Word - 14336 bytes
2NDQTR.DOC - MS*Word - 159744 bytes
1997/05/15
DESCRIPTION: Attached are BC TEL's service quality results for the first quarter, 1997,
pursuant to Telecom Decision CRTC 85-22.
FILE NAME(S):
BCT0515.ZIP - 32296 bytes - PKZIP
BCT-0515.DOC - 14848 bytes - MS*Word
1STQTR.DOC - 127488 bytes - MS*Word
1997/02/18
DESCRIPTION: BC TEL's Quality of Service Results for the 4th Quarter 1996.
FILE NAMES:
BCT0217.ZIP - 32,712 bytes - PKZIP
BCT0217.DOC - 14,848 bytes - Word 6.0
4THQTRx.DOC - 131,584 bytes - Word 6.0
1996/11/19
DESCRIPTION: BC TEL's Letter re: Quality of Service Results for thet 3rd Quarter &
letter dated 15 November 1996 to correct the executive sign-off sheet for the 3rd Quarter.
File Names:
3RDQTRa.DOC - 124,928 bytes - Word 6.0
BCT1115.DOC - 13,824 bytes - Word 6.0
1996/08/09
DESCRIPTION: Quality of Service Results for 2nd QTR, 1996
BCTL0067.ZIP - 29,474 bytes - PKZIP
BCT0809A.DOC - 14,848 bytes - Word 6.0 (Covering letter)
2NDQTRc.DOC - 116,736 bytes - Word 6.0 (2nd Qtr Results)
Date Modified: 2002-02-19
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