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What's New - April 9, 2001DECISION: 2001-217 This decision introduces new service indicators that fine-tune customer complaint procedures, directory assistance speed and accuracy, and other services. Some of the new indicators have been created to improve the relationship between telcos and their competitors, who are also customers when they use portions of the telcos’ networks. This decision also asks working groups of the CRTC Interconnection Steering Committee (CISC) to recommend intervals for specific service indicators that have been identified. The CISC working groups have 30 days from the release date of this decision to report their recommendations to the Commission. Reference: 8660-C12-05/00. Date Modified: 2001-04-09 |
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