CRTC Telecommunications Industry Data Collection
Secure access to Telecommunications Industry Data Collection System
For information regarding secure communications with the CRTC for anything other than DCS, please visit the epass FAQ page.
What is an epass, and what will I use it for?
An epass is a unique electronic credential (username/password) that you use to communicate securely with on-line Government services. You can own several different epasses if you choose, or re-use the same one with different services or departments. Your epass will not expire if you use it at least once a year.
Apart from using it to submit applications to the CRTC, you will be able to use it to authenticate your identity when you send information to any Government epass service, or when you sign an on-line Government document. Your epass ensures that messages or documents that you transmit on-line are not altered.
How do I obtain an epass?
If you were a Response Manager or Form Respondent and you participated in the data collection process last year, you already have epass. Your user id and password are valid for up to one year since the last time they were used. If you have forgotten your userid or password, it has been more than one year since you accessed DCS or you do not have a user id and password, you will need to follow these 6 steps to obtain an epass;
1. Contact us by email at telinfo@crtc.gc.ca or by telephone at (+1 819 997 4597) and provide us with your name, title, company, telephone number, postal address and email address. Once we have reviewed these, you will be issued an activation code.
You will only need to use your assigned activation code the first time you access the DCS using epass. If you do not use your code to activate your epass within 17 days, you will need to contact the CRTC to obtain another activation code.
2. The first time you access the epass Canada site as a New User, you will be informed that you’re required to sign an epass User Agreement that:
- authorizes epass Canada to collect the information needed to issue you an epass;
- certifies that the information you provide is true; and
- states you agree to keep your password and username secret and to report possible security breaches.
3. You will create your own unique username and password.
In order to safeguard the security of your username and password:
- do not share your registration information;
- do not share your username and password with anyone – even family members;
- memorize your password instead of writing it down
In order to maximize security:
- do not use your name for your username;
- do not use personal numbers like birth or anniversary dates, partial telephone numbers, family names or names of pets;
- change your password every 3 to 6 months;
- do not leave your computer unattended once you have logged in;
- close your browser after you complete a session.
4. You will have to select and answer 3 questions that epass Canada will use in the event that you forget, or wish to change your password or if you want to revoke your epass. You cannot change the epass questions or answers (though future versions will allow you to do this), so choose your questions and answers carefully.
5. You will be required to sign the epass User Agreement using your newly created password.
6. After you sign the epass agreement you will be returned to the DCS Web site where you will be prompted to input the activation code you obtained in Step 1.
FAQs about epass
How secure will your epass information be?
All registration information that you provide is protected under the federal Privacy Act. You can help safeguard security by:
- not sharing your registration information;
- not sharing your username and password with anyone – even family members;
- memorizing your password instead of writing it down;
- ensuring that your password is meaningful to you but meaningless to others.
You can maximize security by:
- not using your name for your username;
- not using personal numbers like birth or anniversary dates, partial telephone numbers, family names or names of pets;
- changing your password every 3 to 6 months;
- not leaving your computer unattended once you have logged in;
- closing your browser after you complete a session.
Remember that you have signed a User Agreement stating that you will do your part to maintain the security of your username and password.
What happens if I forget my username?
If you forget your username you will need to contact epass Canada for instructions: You can reach them at 1-866-EPASS-GC (1-866-372-7742).
What if I forget my password?
If you forget your password:
- Go to the Welcome to epass Canada page (Proceed through the DCS Log-on pages until you get to epass Canada), select the forgot your password? option from the choices at the left of the epass Canada screen.
- Follow the prompts on screen – you will need to enter your username and you will be prompted to answer the 3 questions you chose when you first enrolled.
How do I change my username and/or password?
- on the Welcome to epass Canada page (Proceed through the DCS Log-on pages until you get to epass Canada), log into your epass by entering your exising user id and password;
- once you’ve logged in successfully, select the Manage my epass option from the choices at the left of the epass Canada screen;
- select one of the available options to change your user id or change your password.
What do I do if I suspect that someone knows my username and password? (How do I revoke my epass?)
If you suspect that someone knows your username and password, you can revoke your epass:
- on the Welcome to epass Canada page (Proceed through the DCS Log-on pages until you get to epass Canada), log into your epass by entereing your existing user id and password;
- once you’ve logged in successfully, select the Manage my epass option from the choices at the left of the epass Canada screen;
- select the revoke your epass option and follow the instructions;
- or call epass Canada at 1-866-EPASS-GC (1-866-372-7742).
When you revoke your epass you lose your ability to submit any information to the CRTC in a secure, electronic manner. If you wish to reinstate your ability to send secure information to the Commission, you will need to enrol as a new user, and be issued a new epass. If you have revoked your epass because of a suspected security breach, be sure to use a new username and password. Remember that you will also need to obtain a new activation code by contacting us by email at telinfo@crtc.gc.ca.
Date Modified: 2006-02-11 |
