|
Telecom Public Notice CRTC 2005-5
|
|
Ottawa, 9 June 2005 |
|
ITS Canada application for access code 5-1-1
|
|
Reference: 8698-C12-200506719,
8698-J44-200500240
and 8698-C12-200415522 |
|
In this Public Notice, the Commission
invites comments on an application received from Intelligent
Transportation Systems Society of Canada for the assignment of a
three-digit access code, specifically 5-1-1 as a telephone number for
the delivery of weather and travel information to the public. |
|
The application
|
1. |
On 11 April 2005, the Commission received
an application from the Intelligent Transportation Systems Society of
Canada on behalf of the Canada 511 Consortium, consisting of Environment
Canada, Transport Canada, Canadian Urban Transit Association,
Transportation Association of Canada, the Intelligent Transportation
Systems Society of Canada, all ten provincial governments and the Yukon
Territorial government (ITS Canada et al.), for the assignment of a
nationwide access code, specifically 5-1-1, for governments and other
service providers to provide weather and travel information to the
public. In an earlier application dated 10 January 2005, Environment
Canada had proposed to charge for delivery of weather information. ITS
Canada et al. in its 11 April 2005 application clarified that
Environment Canada no longer proposed to charge for the information. |
2. |
ITS Canada et al. stated that the proposed
5-1-1 service would provide callers with real-time information on severe
weather conditions, traffic congestion, the status of roadway closures
and conditions, as well as trip and schedule information. |
3. |
According to ITS Canada et al., weather and
travel information is currently provided by federal, provincial,
territorial and local governments and other service providers across
many regions. It indicated that this information is not uniformly
available across Canada. ITS Canada et al. submitted that one of the
most common means of conveying this information is by telephone and, in
most instances, each agency has its own telephone number, or set of
numbers, for this purpose, including seven-digit, ten-digit or 1-800
numbers. |
4. |
ITS Canada et al. suggested that a 5-1-1
number allocated specifically to weather and travel information would be
universally known, visible and recognized, and easily remembered,
allowing travellers to make better choices, including choice of time,
choice of route and mode of transportation. |
5. |
ITS Canada et al. submitted that
Environment Canada is pursuing a service improvement initiative to
enhance its existing nationwide automatic telephone answering service
with the goals of offering service to all Canadians in both official
languages, accessible from all locations, and more effectively utilizing
technology to ensure better access to clients, particularly during
significant and severe weather events. The current network receives over
35 million calls per year. |
|
Background
|
6. |
Within the North American Numbering Plan
(NANP), unique three-digit (N-1-1) codes are assigned as an industry
standard to provide abbreviated access to specific types of services.
For example, the public can dial 4-1-1 for directory assistance and
9-1-1 for access to emergency services. |
7. |
The 5-1-1 access code has been held in
reserve in Canada to provide access to Message Relay Services (MRS) for
communication between hearing persons and hearing impaired persons.
However, access to MRS is currently provided through the use of a
toll-free number. The Canadian Association of the Deaf has recently
indicated that it did not object to the reclamation of 5-1-1. |
8. |
Some wireless service providers (WSPs) have
been using access code 5-1-1 to allow their customers to place calls
while roaming without incurring long distance charges. Due to a recent
increase in demand for the assignment of N-1-1 codes, Commission staff,
in a letter dated 24 December 2004, requested certain WSPs to comment on
the reclamation of 5-1-1. The Commission received comments from TELUS
Communications Inc. and TELE-MOBILE Company on 25 February 2005, from
Bell Mobility Inc., on behalf of itself, Aliant Mobility Inc., NMI
Mobility Inc., Télébec Mobility, a division of Société en commandite
Télébec, and NorthernTel Mobility, a division of NorthernTel, Limited
Partnership on 1 March 2005, and from Saskatchewan Telecommunications
and MTS Allstream Inc. on 3 March 2005, advising that they were prepared
to vacate the 5-1-1 access code by the end of June 2006. |
9. |
In Allocation of three-digit dialing
for public information and referral services, Decision CRTC 2001-475,
9 August 2001 (Decision 2001-475),
the Commission adopted the following guidelines to consider the allocation
of unused N-1-1 codes in Canada: |
|
- there must be a compelling need for three-digit access that cannot
be satisfied by other dialing arrangements or it is demonstrated that
existing dialing arrangements are not suitable for accessing the
needed services;
|
|
- the assignment of an unused N-1-1 code should be to a service or
services rather than a specific organization;
|
|
- the provision of N-1-1 dialing is to be based on a need to serve
the broad public interest (including providing access to the telephone
network to disadvantaged individuals or groups);
|
|
- the N-1-1 dialing should not confer a competitive advantage on the
service provider(s) reached by this number;
|
|
- the services to be provided through N-1-1 dialing are to be widely
available geographically and on a full-time or extended-time basis;
and
|
|
- where possible, the N-1-1 allocation to a service does not
conflict with NANP and is in keeping with the Canadian Steering
Committee on Numbering (CSCN) guidelines for N-1-1.
|
|
Call for comments
|
10. |
The Commission initiates a proceeding to
deal with ITS Canada et al.'s application for the assignment of access
code 5-1-1, as a telephone number to provide weather and travel
information to the public. The Commission invites parties to comment on
the following: |
|
i) whether ITS Canada et al.'s application meets the guidelines
outlined in Decision 2001-475;
|
|
ii) the services to be provided through access code 5-1-1;
|
|
iii) the timelines for implementing the services to be provided
through 5-1-1;
|
|
iv) any other related matters for consideration in this proceeding.
|
|
Procedure
|
11. |
ITS Canada et al. is made a party to this
proceeding. |
12. |
Other parties wishing to participate
fully in this proceeding must notify the Commission of their intention
to do so by 16 June 2005. They should contact the
Secretary General by mail at CRTC, Ottawa, Ontario, K1A 0N2, by fax
at (819) 994-0218 or by email at procedure@crtc.gc.ca.
They are to indicate in the notice their email address where available.
If parties do not have access to the Internet, they are to indicate
in their notice whether they wish to receive disk versions of hard
copy filings. |
13. |
The Commission will issue, as soon as
possible after the registration date, a complete list of parties and
their mailing address (including their email address, if available),
identifying those parties who wish to receive disk versions. |
14. |
The Commission invites parties to file
written comments with the Commission by 11 July 2005, serving a
copy on all other parties. Parties should include with their comments
any evidence that they consider necessary to support their arguments.
This includes any research studies or other material that parties wish
to refer to in this proceeding. |
15. |
Any person who wishes merely to file written
comments,
without receiving copies of the various submissions, may do so by
submitting their comments in writing to the Commission at the address
noted above or by sending an email to procedure@crtc.gc.ca
by 11 July 2005. |
16. |
All parties may file reply comments
relating to this application, with the Commission by 8 August 2005,
serving a copy on all other parties. |
17. |
The Commission will not formally
acknowledge comments. It will, however, fully consider all comments and
they will form part of the public record of the proceeding. |
18. |
Where a document is to be filed or served
by a specific date, the document must be actually received, not merely
sent, by that date. |
19. |
Parties can file their submissions
electronically or on paper. Submissions longer than five pages should
include a summary. |
20. |
Where the submission is filed by electronic
means, the line ***End of document*** should be entered following the
last paragraph of the document, as an indication that the document has
not been damaged during electronic transmission. |
21. |
Please note that only those submissions
electronically filed will be available on the Commission's website and
only in the official language and format in which they are submitted. |
22. |
Each paragraph of your submission should be
numbered. |
23. |
The Commission also encourages interested
parties to monitor the public record of this proceeding (and/or the
Commission's website) for additional information that they may find
useful when preparing their submissions. |
|
Important
|
24. |
All information submitted, including your
email address, name and any other personal information as provided, will
be posted on the Commission's website. Documents received in electronic
format will be posted on the Commission's website exactly as you send
them, and in the official language and format in which they are
received. Documents not received electronically will be available in
.pdf format. |
|
Location of CRTC offices
|
25. |
Submissions may be examined or will be made
available promptly upon request at the Commission offices during normal
business hours: |
|
Central Building
Les Terrasses de la Chaudière
1 Promenade du Portage, Room 206
Gatineau, Quebec J8X 4B1
Tel: (819) 997-2429 - TDD: 994-0423
Fax: (819) 994-0218 |
|
Metropolitan Place
99 Wyse Road, Suite 1410
Dartmouth, Nova Scotia B3A 4S5
Tel: (902) 426-7997 - TDD: 426-6997
Fax: (902) 426-2721 |
|
205 Viger Avenue West, Suite 504
Montréal, Quebec H2Z 1G2
Tel: (514) 283-6607 |
|
55 St. Clair Avenue East, Suite 624
Toronto, Ontario M4T 1M2
Tel: (416) 952-9096 |
|
Kensington Building
275 Portage Avenue, Suite 1810
Winnipeg, Manitoba R3B 2B3
Tel: (204) 983-6306 - TDD: 983-8274
Fax: (204) 983-6317 |
|
Cornwall Professional Building
2125 - 11th Avenue, Suite 103
Regina, Saskatchewan S4P 3X3
Tel: (306) 780-3422 |
|
10405 Jasper Avenue, Suite 520
Edmonton, Alberta T5J 3N4
Tel: (780) 495-3224 |
|
580 Hornby Street, Suite 530
Vancouver, British Columbia V6C 3B6
Tel: (604) 666-2111 - TDD: 666-0778
Fax: (604) 666-8322 |
|
Secretary General |
|
This document is available in alternative
format upon request, and may also be examined in PDF
format or in HTML at the following Internet site: http://www.crtc.gc.ca
|