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What's New - April 9, 2001
DECISION:
2001-217
This decision introduces new service indicators that fine-tune customer
complaint procedures, directory assistance speed and accuracy, and other
services. Some of the new indicators have been created to improve the
relationship between telcos and their competitors, who are also customers when
they use portions of the telcos’ networks. This decision also asks working
groups of the CRTC Interconnection Steering Committee (CISC) to recommend
intervals for specific service indicators that have been identified. The CISC
working groups have 30 days from the release date of this decision to report
their recommendations to the Commission. Reference: 8660-C12-05/00.
Date Modified: 2001-04-09
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