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Order CRTC 2001-552
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Ottawa, 9 July 2001 |
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CRTC approves amalgamated Terms of Service for TELUS
Communications Inc.
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Reference: Tariff notice 2
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Following the merger of several companies into the TCI
Communications Inc. (TCI), which was effective at the beginning of
this year, the Commission received a tariff notice from TCI to begin
the process of integrating tariffs of the merged companies. The
Commission considered the comments of a Toronto resident and TCI's
response to those comments. With this order, the Commission approves
TCI's tariff notice.
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| 1. |
TELUS Communications Inc. (the former TCI), TELUS Communications
(B.C.) Inc. (TCBC) along with TELUS Mobility Cellular Inc. (which
includes BC Mobility but excludes the operating division known as
TELUS Integrated Communications) amalgamated to form TELUS
Communications Inc. (TCI) effective 1 January 2001.
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| 2. |
On 9 March 2001, TCI submitted tariff notice 2 that proposed to
introduce a number of tariff items to amalgamate the general Terms
of Service of the merged companies. |
| 3. |
TCI submitted that the former TCI Terms of Service tariffs were
used as the basis of the proposed amalgamated tariffs since they
received more recent Commission scrutiny and approval and are in
"plain language". Changes to the former TCI Terms of
Service tariffs were proposed where, according to TCI, there was a
need to address marketing and operational requirements, or where
wording clarifications were necessary. |
| 4. |
The Commission received a letter of comment from Mr. Nigel David Allen, a resident of Toronto, Ontario. TCI filed comments in reply. |
| 5. |
Among Mr. Allen's comments were suggestions concerning item 22.2
which specifies a time limit on the referral of calls after a
customer cancels a service at one location in Alberta and begins
receiving service at another location in Alberta. |
| 6. |
Mr. Allen suggested that the limitation that the customer remains
with TCI when he or she begins receiving service in another location
in the same province is unnecessary. Mr. Allen also suggested there
be a minimum period of six months for referral of residential
numbers. |
| 7. |
The Commission has carefully considered Mr. Allen's comments
as well as TCI's reply comments. |
| 8. |
The Commission finds the Terms of Service submitted by TCI to be
consistent with those previously approved for the former TCI. The
Commission also notes that TN 2 does not significantly change the
currently approved Terms of Service of TCBC. |
| 9. . |
The Commission finds that the provision of one month for the
referral of residential numbers when the customer begins receiving
service in another location in the same province remains
appropriate. |
| 10. |
In the Commission's view, the provision of one month of call
referrals recognizes both the needs of the customer and the
limitations on the supply of telephone numbers. |
| 11. |
With respect to providing call-referral service when the customer
moves outside Alberta or British Columbia, the Commission does not
consider it appropriate for TCI to keep a telephone number open,
free of charge, when a customer moves outside TCI's operating
territory. The Commission notes that, under such circumstances,
referral service is available at approved tariff rates.
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| 12. |
Accordingly, the Commission approves the tariff revisions
submitted by TCI under TN
2.
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Secretary General
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This document is available in alternative format upon request and
may also be examined at the following Internet site: http://www.crtc.gc.ca
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