Dear Secretary General of the CRTC:

Please do Not grant Telus the right to raise its rates yet again. Please

keep the Price Cap Regulation in place, and refuse Telus' request to raise

rates for residential customers. As it is, the local rates are already

prohibitive - especially for low income families. The cost of local and

long distance service for residential customers must not be increased any

further; so please refuse any requests from Telus to increase rates. Also,

I would like to alert you to what seems to me to be very poor service and

even false advertising by Telus recently. This July, Telus suddenly

cancelled its plan allowing customers unlimited calls within Canada on

evenings and weekends at 10cents a minute up to twenty dollars and then

unlimited free calls beyond the twenty dollars - so that long distance

calls would never cost more than a maximum of twenty dollars. In July,

Telus inserted a few lines in the middle of its bills saying that all calls

over 800 minutes would be charged at 10cents a minute. This imformation was

not in bold print, nor in a prominent place on the bill, nor did it stand

out in any way - in fact, I did not even notice it till two months later.

As well, Telus is continuing to call the present limited plan (limited to

800 minutes) the "TELUS No Limits Canada Plan". This strikes me as false

advertising, given that the plan is no longer unlimited. I would urge you

to insist that Telus name the plan more honestly, and that it advise

customers in large bold print of any such substantial cost changes in

future. I find Telus' present procedure (as outlined above) totally

unacceptable. Thank you for your attention. Sincerely yours, Monika Langer

(I would ask that you not give my e-mail address to any other party.)