Dear Sir(s); Madame

I wish to comment on Telus's request to gain more money, once again from

its customers. I am going to use this as a means for all my complaints

regarding telus.

Firstly, since they merged with BC tell the service has been

horrendous. The rates have already increased in the past 2 yrs and

service has gone down hill. The attendants are rude and it took me

THREE DAYS to finally contact someone in the disconnect/reconnect

office. THREE DAYS! When I finally reached someone I was indeed VERY

angry. The attitude of the women spoken with did not help matters,

neither did telephone repairs secretary when a problem was spotted and I

was told to fix my own phone or pay 55.00 an hour plus 18.00 every 15

minutes that may follow to have someone come out when the problem was

that of safety, not simply moving a connection device, I had concerns

about the wiring in the box but having someone out meant risking them

incorrectly sizing up the problem and charging me either way. I do not

trust them whatsoever.

Further to this I did not like their internet service and also received

poor tech support, we never did get it to work well so I eventually gave

it up just to see it appear on my bill the following month after

termination. Telus has been over charging its customers for too long

and I wish we had more choices of who to use in Alberta. I intend on

useing phone cards from now on and their long distance (way over priced)

as little as possible. Further to this, before they merged with BC tell

I found their service customer friendly and the agents easy to get a

hold of, this is a thing of the past. I'm disgusted and will eagerly

use another service once one becomes available.

Thank you

Heather Lee

Edmonton