To whom it may concern;

I am a customer of Bell Canada and have had may problems and issues with my

service. I appreciate the chance to state my view and opinion for what it

may be worth.

Bell Canada has been charging for each individual service they offer and the

prices are not acceptable to me. They make up the message bundle that

people don't neccessararly want for services, if you want 3 you get 6 and so

on.

I am on a disability pension and I find the price of my phone bill is crazy.

It is hard to make ends meet some months. The cost of living and having

services that are helpful or neccessary keeps going up and the minimum wage

isn't.

If the cost of phone services continues to increase then you will not be

able to state "Close to 99 per cent of Canadians have basic telephone

service, a higher percentage than in the U.S." people will not continue to

receive this service since it would become unaffordable.

Maybe Canadians do benifit from the world's lowest prices for Internet

access, but the service they offer isn't that good. Personally I do not and

will not receive internet service from Bell because of many problems and

hassles with the service as well as employees. I receice my service

elsewhere.

If I had a choice to receive basic phone services from another company I

would not hesitate to change over. This is a company that spends thousands

of dollars to have call centers call people as check if the are happy with

the service. When you reply with a problem they can not assist in any way.

Maybe a better plan would be to have less call center workers and put that

money where is is needed in the actual phone services that are not offered

to rural areas as well as to keep the cost for the public lower instead of

raising costs. From what I have seen when the government brings in new

taxes or a company raises prices it never ends up being used for what is

promised or stated.

Do Canadian's a favor and don't let this company raise their prices unless

there is a choice of companies to receive this service from. Why can't we

stay looking better than the U.S. That is one of the attractions to Canada.

Sincerely;

Ellen McEwen

23-55 Lewis Rd.

Sault Ste. Marie, ON

P6A 4G3

ellenmaggie@hotmail.com

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