To whom it may concern,

Hello, I am a resident of Edmonton, Alberta and I recently received the

information card about the Telus proposal of a Service Improvement Plan with

my phone bill. I am a little concerned about the proposal of the phone

company having the flexibility to raise phone rates in one year from $3.00

up to a monthly maximum of $35.00 per month. At the current date my basic

residential rate is $23.86 per month. I understand that Telus is proposing

to increase service in unserviced areas or to improve upon service, I would

not like to be living without phone service or poor phone service. However,

I am a little concerned about the possibility of my basic phone service

being increased to $35.00 per month. That would be a huge increase in cost

as I am currently in university full time and I work at two jobs to pay my

bills and living costs. One of my jobs is working with home-care, which

means I see alot of people in situations young and old, with fixed incomes

where they must budget down to the last dollar if they want a roof over

their heads. As for myself and others, I see the possibility of paying an

extra eleven dollars a month is a little worrisome. Some people may look at

it as not that much money but over a year that could be over a hundred

dollars extra. I am not proposing that persons without adequate service

should be asked to pay for the whole cost of the changes, but I have to

wonder if there is not another way to provide the service improvements

without extreme price increases. I would be excepting of a price increase

of a few dollars but not up to $35.00 per month. Thank you for allowing

comments and taking the time to read mine. If there are any questions about

my comment please feel free to reply to hreeve@telusplanet.net or phone to

(780)456-7726.

Sincerly,

Heather Reeve