From:
Nicholas Watkins[SMTP:cooldude@ipsystems.com]Sent: September 14, 2001 10:51 AM
To: procedure@crtc.gc.ca
Subject: Telus proposal
To Whom It May Concern,
I recently received a written notice from Telus BC concerning its request to
the CRTC for a rate increase to off-set service improvement in remote areas.
I am strongly opposed to Telus's request for a rate hike for several
reasons, two of which include the following:
The rate increase appears to be a "permanent" fee increase for customers.
However, this fee increase, according to my understanding, is designed to
offset what seems to be a "one-time" cost for installing and/or upgrading
service in remote areas. If Telus wants to distribute the costs of a project
with a finite duration, why are they asking for a fee increase with no end
date? At the very least, Telus ought to request a pay increase until such
time that the costs of the improvement project have been collected from
customers, then the increase could be removed. In the literature they mailed
to me, Telus says nothing about a rate increase for a finite time. It seems
to me that the explanation of a service upgrade is but an excuse to
introduce another permanent fee increase.
Many people in BC live below the poverty line. For many families, telephones
are becoming luxuries because of the cost of $35.00/month equals
$420.00/year. This is a substantial amount of money for many families.
Because such high costs could have a negative impact on families, has Telus
considered/proposed an optional by-in program whereby BC customers would
have the choice of voluntarily helping the company pay for service upgrades
in remote area? If the answer is no, why not?
It seems from my observation that each time a telephone company comes out
with a new technology or technological improvement, customers are forced to
pay. This appears not to be the case in other technology sectors. To
illustrate, in 1987, I paid more than $6,000 for an Apple computer. Since
then, Apple, like ALL other computer companies have increased performance
and capabilities and yet have lowered prices. Rest assured that when
tomorrow's computer line comes with more robust speed and replete with new
techno-functions, customers will not likely pay an added price. On the
contrary, computers continue to drop in price even though they are
constantly being replaced with newer more technologically savvy components
and accessories. Not so with the phone companies. Each technological update
comes complete with its accompanying price tag.
This ought not to be so.
I hope the CRTC will decline to approve Telus' request for a rate increase.
Yours sincerely,
Nicholas Watkins
RR1 F-46
Bowen Island BC V0N 1G0