Citizen Service Agent

Department Name: Department of Human Resources and Social Development
Location: Whitehorse
Classification: PM - 01
Salary: $43,302 to $48,430
Closing Date: November 17, 2006 - 23:59, Pacific Time Useful Information
Reference Number: CSD06J-008455-000052
Selection Process Number: 2006-CSD-EA-BC-SC-624
Employment Tenure: Permanent Full Time
Vacancies: 1

Website: For further information on the department, please visit Department of Human Resources and Social Development

Who Can Apply:

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• Persons residing or employed in Whitehorse, YT and within a 800 kilometer radius of Whitehorse, YT, within Canadian territory, extending to, amongst others, Old Crow, YT, Fort Simpson, NT, Terrace, BC.
  
  The distance between your residence or your employment location and the position location will be determined using data provided by the Natural Resources Canada, Geomatics Canada's website. For information on how to use this website please click here: http://www.jobs-emplois.gc.ca/menu/radius_e.htm

Citizenship

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Preference will be given to Canadian citizens. Please indicate in your application the reason for which you are entitled to work in Canada: Canadian citizenship, permanent resident status or work permit.

Language Proficiency

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Applicants must demonstrate in their application that they meet the following merit criteria to be retained for further consideration.

Bilingual Imperative

Education

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Successful completion of secondary school education or an acceptable combination of education, training and/or experience.

Experience

Experience, with good results in:
- Delivering services to the general public involving obtaining and providing information requiring explanation and/or clarification.
- Use of computer technology including electronic mail and navigating the Internet.

Other Merit Criteria and Conditions of Employment

• Enhanced Reliability Check

Statement of Merit Criteria

Applicants who meet the above criteria will also be assessed against the Statement of Merit Criteria for this position.

Challenge

Responds to questions from various client groups on a broad range of Service Canada service offerings and provides advice and guidance on program and service requirements, procedures and processes to clients.

Conducts fact-finding with clients, assesses and decides on which service offerings and/or information to provide, including other federal, provincial, municipal governments and other community organization services/benefits. Determines the need for more in-depth interventions by program/service specialists.

Performs outreach activities in isolated/remote communities to ensure access to and provide a wide range of service offerings.

Provides guidance on the use of Service Canada navigation and self-service tools; responds to common questions on the capability of electronic service channels; provides assistance with electronic exchanges; and promotes and encourages citizens to access and use these electronic service channels.

Identifies, verifies and resolves problems associated with service offerings.

Verifies and authenticates client identity and/or supporting documentation; receives and processes fees for service and other payments; and processes and generates certificates, permits and similar documents for other service offerings within established guidelines.

Receives requests from clients to change information; clarifies discrepancies; and amends the database(s) or refers information to partners accordingly.

Receives, screens and forwards applications and supporting documentation on behalf of Service Canada and its partners; and explains where and how the client can follow-up on the status of their requests.

Information to be provided:

When you apply, you must provide the following information or your application will be rejected:

• Your resumé.
• You must ensure that you select at least one employment type when submitting your application: Employment Tenure

Important Messages

Your resume must clearly demonstrate how you meet the requirements.

We thank all those who apply. Only those selected for further consideration will be contacted.

Questions regarding travel and relocation.

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.