ATTENTION: All information must be provided on-line. Do not fax or mail in hard copy documents as these will not be accepted.

Citizen Service Agent

Department Name: Department of Human Resources and Social Development
Location: St. Stephen, N.B.
Classification: PM - 01
Salary: $43,302 to $48,430
Closing Date: November 16, 2006 - 23:59, Pacific Time Useful Information
Reference Number: CSD06J-006305-000338
Selection Process Number: 2006-CSD-EE-NB-CCS-STS-175
Employment Tenure: Indeterminate and/or Specified Period
Vacancies: Number to be determined

Website: For further information on the department, please visit Department of Human Resources and Social Development

Who Can Apply:

Useful Information

• Aboriginals and visible minorities residing or employed in St. Stephen, NB and within a 200 kilometer radius of St. Stephen, NB, extending to, amongst others, Waterside, NB, Upper Blackville, NB, Gillespie Settlement, NB, Wedgeport, NS, Caledonia (Queens), NS, Harbourville, NS, Apple River, NS.
• The distance between your residence or your employment location and the position location will be determined using data provided by the Natural Resources Canada, Geomatics Canada's website. For information on how to use this website please click here: http://www.jobs-emplois.gc.ca/menu/radius_e.htm

Citizenship

Useful Information

Preference will be given to Canadian citizens. Please indicate in your application the reason for which you are entitled to work in Canada: Canadian citizenship, permanent resident status or work permit.

Language Proficiency

Useful Information

Applicants must demonstrate in their application that they meet the following merit criteria to be retained for further consideration.

English essential

Education

Useful Information

• Graduation with a degree from a recognized university and/or successful completion of two (2) years of a post-secondary program (i.e. Community College or CÉGEP) from a recognized academic institution.

Experience

At least one year experience in delivering services to the general public involving obtaining and providing information requiring explanation and/or clarification.

Other Merit Criteria and Conditions of Employment

• The following merit criteria may be required for this position. Applicants should indicate in their application if they meet the merit criteria.
  • Experience in Consulting.
• The following merit criteria may be required for this position. Applicants should indicate in their application if they meet the merit criteria.
  • Experience in coaching in a working environment.
• The following merit criteria may be required for this position. Applicants should indicate in their application if they meet the merit criteria.
  • Experience and/or training related to the position being staffed.
• The following merit criteria may be required for this position. Applicants should indicate in their application if they meet the merit criteria.
  • Experience in facilitating and/or delivering training and/or information sessions.
• Condition of Employment:
  Enhanced Reliability Check (will include a credit check).
  
  For some positions a willingness to work variable hours, including working weekends and/or shift work and/or overtime and/or part-time based on operational requirements.
  
  Willingness and ability to commute regularly using different means of transportation (must have a valid driver's license or personal mobility to the extent normally associated with the possession of a valid driver's license).

Experience Questionnaire

Service to the general public

You will be required to complete an online experience questionnaire when you apply. View the experience statements.

Statement of Merit Criteria

Applicants who meet the above criteria will also be assessed against the Statement of Merit Criteria for this position.

Additional Requirements / Comments

• A pool of qualified candidates may be established and may be used to staff indeterminate and/or term positions and also for similar and/or equivalent and/or lower level positions.
• All information must be provided on-line. Do not fax or mail in hard copy documents as these will not be accepted.
• If you have a disability that prevents you from applying on-line, please contact us at (902) 426-4698 or toll free at 1-800-645-5605.

Information to be provided:

When you apply, you must provide the following information or your application will be rejected:

• Your resumé.
• You must ensure that you select at least one employment type when submitting your application: Employment Tenure

Important Messages

Your resume must clearly demonstrate how you meet the requirements.

We thank all those who apply. Only those selected for further consideration will be contacted.

Questions regarding travel and relocation.

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.