Citizen Service Agent

ATTENTION: All information must be provided on-line. Do not fax or mail in hard copy documents as these will not be accepted.

Department Name: Department of Human Resources and Social Development
Locations: Baie-Comeau, Forestville and Sept-Iles, QC
Classification: PM - 01
Salary: $43,302 to $48,430
Closing Date: November 17, 2006 - 23:59, Pacific Time Useful Information
Reference Number: CSD06J-001475-000173
Selection Process Number: 2006-CSD-EA-QUE-SC-2824-007
Employment Tenure: This process will serve to create a pool of qualified candidates for temporary (term) and permanent (indeterminate) appointments, on a full-time, part-time and on-call basis. This pool may also be used to fill similar positions.
Vacancies: Number to be determined

Website: For further information on the department, please visit Department of Human Resources and Social Development

Who Can Apply:

Useful Information

Persons residing or employed in the administrative region of Côte-Nord can apply.

Citizenship

Useful Information

Preference will be given to Canadian citizens. Please indicate in your application the reason for which you are entitled to work in Canada: Canadian citizenship, permanent resident status or work permit.

Language Proficiency

Useful Information

Applicants must demonstrate in their application that they meet the following merit criteria to be retained for further consideration.

Various language requirements and/or profiles

Some positions are French essential and others bilingual imperative BBB/BBB.

Education

Useful Information

Graduation with a degree from a recognized university and/or successful completion of two (2) years of a post-secondary program (i.e. Community College or CEGEP) from a recognized academic institution.

If you have completed your studies outside of Québec, you may consult the following web site to obtain all the information on how to obtain a comparative evaluation.

http://www.immigration-quebec.gouv.qc.ca/anglais/education/educational-report.html

Experience

Experience in delivering services to the general public including obtaining and providing information requiring explanation and/or clarification.

Other Merit Criteria and Conditions of Employment

• Organizational Needs which may apply for this position.
  • Selection may be limited to members of the following Employment Equity groups: Aboriginal persons, Persons in a visible minority group
• Operational Requirements which may apply for this position.
  • Variable work schedule according to unit needs.
• Organizational Needs which may apply for this position.
  • Please clearly indicate for which pools you wish to be considered for.
• CONDITIONS OF EMPLOYMENT:
  - Reliability status.
  - Available to travel and work outside the office.
  - Able to move around constantly within service areas.
  - Holds a driver’s license or be able to travel as required for work related activities.

Statement of Merit Criteria

Applicants who meet the above criteria will also be assessed against the Statement of Merit Criteria for this position.

Information to be provided:

When you apply, you must provide the following information or your application will be rejected:

• Your resumé.
• A covering letter in 300 words (maximum) "Please clearly demonstrate that you meet the screening criteria (education and experience)."
• You must ensure that you select at least one employment type when submitting your application: Employment Tenure

Important Messages

ATTENTION: All information must be provided on-line. Do not fax or mail in hard copy documents as these will not be accepted.

Your resume must clearly demonstrate how you meet the requirements.

We thank all those who apply. Only those selected for further consideration will be contacted.

Questions regarding travel and relocation.

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.