Complaint Taker/Dispatcher

Department Name: Royal Canadian Mounted Police (Civilian Staff)
Location: Winnipeg
Salary: $20.70 per hour
Closing Date: December 31, 2006 - 23:59, Pacific Time Useful Information
Reference Number: RCM06J-004805-000092
Selection Process Number: D530-29
Employment Tenure: Temporary Shift Work Position (Full-time employment may be offered as vacancies become available.)
Vacancies: Number to be determined

Website: For further information on the department, please visit Royal Canadian Mounted Police (Civilian Staff)

Who Can Apply:

Useful Information

• Persons residing or employed in Winnipeg, MB, and within a 100 kilometer radius of Winnipeg, MB, extending to, amongst others, Gimli, Hadashville, Emerson, Portage La Prairie, MB.
  
  The distance between your residence or your employment location and the position location will be determined using data provided by the Natural Resources Canada, Geomatics Canada's website. For information on how to use this website please click here: http://www.jobs-emplois.gc.ca/menu/radius_e.htm

Citizenship

Useful Information

Must be a Canadian Citizen.

Language Proficiency

Useful Information

Applicants must demonstrate in their application that they meet the following merit criteria to be retained for further consideration.

English essential

Education

Useful Information

High school graduation or GED - Candidates must submit proof of education with application.

Experience

1. Some experience in the telecommunications environment, e.g. sending and receiving classified and non classified messages on the appropriate communications network.
OR

2. Some experience as a communicator in another police department or emergency service agency, e.g. 911 or fire department.

Other Merit Criteria and Conditions of Employment

• Must work shift work.
• Must meet the RCMP medical profile standards established for the position.

Qualified candidates will be required to complete the RCMP typing test. Those reaching 40 wpm will proceed to write an aptitude examination. Based on the results of the exam, candidates may be interviewed by a Structured Interview Board. An in depth screening including psychological assessment, security interview, audio test and security clearance are also required. Successful candidates will be provided with eight weeks of classroom and on-the-job training, after which a term contract of 20 to 40 hours per week may be offered. Full-time employment may be offered as vacancies become available.

For all inquiries, please contact Cst. Arnie Kliewer at (204) 983-5439, at the Royal Canadian Mounted Police.

Statement of Merit Criteria

Applicants who meet the above criteria will also be assessed against the Statement of Merit Criteria for this position.

Challenge

A complaint-taker/dispatcher receives calls from the public and dispatches police to emergency and non-emergency requests for service in a fast-paced, high stress, team environment, working 10 or 12 hour shifts, on a 24/7 basis. Required to work weekends.

Information to be provided:

When you apply, you must provide the following information or your application will be rejected:

• Your resumé.
• You must ensure that you select at least one employment type when submitting your application: Employment Tenure

High School Diploma or GED

Important Messages

Candidates with bilingual French/English or aboriginal/English skills are encouraged to apply.

Reference No.: D530-29

Submit current resume to:

R.C.M.P.
Attn: Recruiting
P.O. Box 5650
Winnipeg MB R3C 3K2
Fax: 204-983-4003

NOTES:
The R.C.M.P. is an equity employer.
The R.C.M.P. will only respond to those candidates who have included the requested documents.
We thank you for your interest in employment with the R.C.M.P.

Your resume must clearly demonstrate how you meet the requirements.

We thank all those who apply. Only those selected for further consideration will be contacted.

Questions regarding travel and relocation.

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.