Client Satisfaction Survey
Our Pledge of Service to our Clients
What our Clients are Saying About Us
The Public Service Commission (PSC) wants to keep on improving the services it provides you. Please take a few minutes to answer the following questions about the services we offered you
today.
1.
If you have used our services more than once, how often do you use them? Every...
Year
Month
week or less
2.
What is your preferred method of service access?
Telephone
In Person
Internet
You reached the PSC Web site to
obtain information on federal Public Service job openings.
How satisfied were you with the following aspects of our service?
3.
Easy to find our Web site.
Very Dissatisfied
Dissatisfied
Neutral
Satisfied
Very Satisfied
4.
Web pages load quickly.
Very Dissatisfied
Dissatisfied
Neutral
Satisfied
Very Satisfied
5.
Images and graphics are visually appealing.
Very Dissatisfied
Dissatisfied
Neutral
Satisfied
Very Satisfied
6.
The information was easy to locate.
Very Dissatisfied
Dissatisfied
Neutral
Satisfied
Very Satisfied
7.
The site has the information I need.
Very Dissatisfied
Dissatisfied
Neutral
Satisfied
Very Satisfied
8.
Documents and other information were easy to understand
Very Dissatisfied
Dissatisfied
Neutral
Satisfied
Very Satisfied
9.
It is clear what to do if I have a problem.
Very Dissatisfied
Dissatisfied
Neutral
Satisfied
Very Satisfied
Non Applicable
10.
It is easy to print pages or application forms.
Very Dissatisfied
Dissatisfied
Neutral
Satisfied
Very Satisfied
Non Applicable
11.
The waiting time to obtain an answer from e-mail is short.
Very Dissatisfied
Dissatisfied
Neutral
Satisfied
Very Satisfied
Non Applicable
12.
Our e-mail notification service, Job Alert.
Very Dissatisfied
Dissatisfied
Neutral
Satisfied
Very Satisfied
Non Applicable
13.
Did you get what you needed from our organization?
Yes
No
In part
14.
Overall, how satisfied were you with the service we provide?
Very Dissatisfied
Dissatisfied
Neutral
Satisfied
Very Satisfied
If we could improve three aspects of our service, which three should we improve?
Indicate your first, second and third most important aspects for improvement from the following list, using only one "1", only one "2" and only one "3".
15.
Ease of use of the site
1
2
3
16.
Visual appeal of the site
1
2
3
17.
Speed of the site
1
2
3
18.
Clarity of the information on the site
1
2
3
19.
Accuracy of the information on the site
1
2
3
20.
Information on the hiring process in the federal Public Service
1
2
3
21.
Information on the total length of time for a hiring process in the federal Public Service
1
2
3
22.
Other
1
2
3
23.
If other, please be concise
Should you have questions or comments on this survey, do not hesitate to contact the
Public Service Commission
.Thank you for providing us guidelines to improve and meet your expectations.