Service Nova Scotia and Municipal Relations
Serving You Better

 Vision
 Mission
 Strategic Goals
 Core Business Areas  
 Full Text 2006-2007 Departmental Business Plan (158k PDF)

Vision

Service Nova Scotia and Municipal Relations is a recognized and modeled service organization - our pro-active stance and value-added contributions are well understood both within the provincial government and externally by citizens and businesses across Nova Scotia. Our quality and cost performance set us apart from comparable providers. Citizens can obtain any non-social service at one of our accessible centers and our on-line presence is proven and comparable to peer agencies anywhere. We've been a catalyst in fostering seamless access to all levels of government and in migrating from paper to electronic services.

The public interest is core to our legislative mandate. Clients are confident that public records are safe, reliable and easy to access, and municipalities are pleased with our client-focused relationship. Staff recognize their Department as an employer of choice because we have a proven track record for developing people and providing the technology and other tools that support their ability to deliver quality service. Service is our business.

Mission

To provide Nova Scotians with seamless, easy access to numerous government services in a cost effective manner while maintaining the interests of the public and municipalities.

Strategic Goals

1. Partner with municipalities to promote effective local government and healthy and vibrant communities.
2. Improve accessibility and quality of government services in a cost-effective manner, while maintaining security, integrity and accuracy of records/data.
3. Modernise Departmental programs and infrastructure to support citizen-centred service models and to address emerging issues.
4. Provide a motivating work environment and develop staff to meet current and future Departmental needs.

Core Business Areas

Currently the Department is in the process of re-organizing into four divisions:

• Program Management and Corporate Services
• Service Nova Scotia
• Municipal Services
• Assessment.

These divisions are discussed in more detail in the Departmental Business Plan (158k PDF) under the Core Business Areas section.

 Full Text 2006-2007 Departmental Business Plan (158k PDF)

 Full Text 2005-2006 Departmental Business Plan (224k PDF)

 Full Text 2004-2005 Departmental Business Plan (108k PDF)

 Full Text 2003-2004 Departmental Business Plan (199k PDF)

 Full Text 2002-2003 Departmental Business Plan (221k PDF)

 Full Text 2001-2002 Departmental Business Plan (230k PDF)