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the OEB |
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Contact the Ontario
Energy Board
Business hours: Monday - Friday,
8:30 a.m. to 5:00 p.m.
By Mail
Ontario
Energy Board
P.O. Box 2319
2300 Yonge Street
Toronto, Ontario, Canada
M4P 1E4
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By
E-mail
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General
Inquiries: info@oeb.gov.on.ca
- gas and
electricity inquiries, how the markets work, role
of the OEB, energy efficiency, etc.
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Complaints: complaints@oeb.gov.on.ca
- complaints about a market participant, eg:
- metering/billing/rates complaints about a utility
- contract complaints about an electricity retailer/gas marketer, etc
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Regulatory Information: boardsec@oeb.gov.on.ca
- inquiries
about OEB proceedings, regulatory and case filings,
submissions for proceedings, etc.
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Compliance and other
Regulatory Inquiries: market.operations@oeb.gov.on.ca
- to
report a compliance issue
- licensees who have
inquiries about regulatory requirements.
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Technical Inquiries: webmaster@oeb.gov.on.ca
- technical inquiries
or feedback about this Web site
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By Phone
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Main
switchboard
Toll-free: 1-888-632-6273
Local:
416-481-1967
Fax: 416-440-7656
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OEB Consumer
Relations Centre
For general inquiries or
to file a complaint against a gas marketer, electricity
retailer or other market participant, contact
the OEB Consumer Relations Centre between 8:30
a.m. and 5:00 p.m. at: 1-877-632-2727
(toll-free) or 416-314-2455
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OEB Market Operations
Hotline
For inquiries by
energy sector licensees about regulatory requirements,
or to report a compliance concern to the Board,
call the market operations hotline. A member
of the Market Operations staff will contact
you within two business days to discuss the
matter further. You can reach the Hotline by
calling: 416-440-7604
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OEB Phone Directory
In addition to the above
contact numbers, we also offer a full directory
should you wish to reach a particular staff member
directly.
- Directory (PDF) (last updated Novemer 16, 2006)
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In Person
The
OEB is located at 2300 Yonge Street on the northwest
corner of Yonge & Eglinton (reception - 27th
floor). The office is easily accessible from the
subway, at the Eglinton TTC station.
The OEB has a number of facilities
available to the public, including the Information
Resource Centre and Public Records Room. Two hearing
rooms are also open to the public when a hearing is
in progress. Please phone ahead to ensure the facility
and information that will best suit your needs is
available. |
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