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Our Clients
We provide pensions for disability or death, economic support in the form of allowances, health care benefits and services to:
- members of the Canadian Forces and Merchant Navy veterans who served in the First World War, the Second World War or the Korean War
- certain civilians who are entitled to benefits because of their wartime service
- former members of the Canadian Forces (including those who served in Special Duty Areas) and the Royal Canadian Mounted Police
- survivors and dependents of military and civilian personnel.
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Client Centred Service Approach
VAC's philosophy of Client Service is based on a client-centred approach where our staff identify and respond appropriately to the needs of the individual client. Our services include screening, referral, information, assessment and monitoring. You are eligible for some of these services both while you are awaiting a decision on your disability pension and after you are in receipt of a disability pension.
Our Commitment to you as a Client
As a client, you will:
- be respected as an individual;
- receive services based on need;
- be part of the decision making process;
- be encouraged to remain independent;
- have your families and communities considered as integral aspects of your life;
- be treated fairly and courteously;
- receive high quality services in a timely manner; and
- be encouraged to provide feedback to VAC as to the effectiveness of our service to you.
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