Inquire on the status of your on-line application(s) for disability benefits

This service provides Veterans Affairs Canada's (VAC) clients with the opportunity to inquire on-line about the status of their on-line application(s) for disability benefits. You may use this service if you have previously applied on-line for disability benefits from VAC.

The service is not available for clients of the Veterans Review and Appeal Board (VRAB). For VRAB information, please click here.

What you need to know..... before you login!

What is involved to begin an on-line status inquiry?

Users must register for an epass from epass Canada to access VAC's on-line services. As part of this on-line process, you will automatically be redirected to epass Canada. After you have completed the epass registration process, you will be returned to this site to enroll with VAC and continue the on-line status inquiry.

Clients using an existing epass Canada Username and Password who have already enrolled with VAC, will automatically be redirected to epass Canada to login then returned to the VAC site to continue the on-line status inquiry.

There are specific computer requirements in order to obtain an epass. Please review these requirements. For more information see About epass Canada and epass Security.

The first time you access VAC's on-line services, you will be asked to provide some identity-proving information. You will not need to identity prove again, as long as you use the same epass.

First-time users will need to identify themselves to Veterans Affairs Canada by providing the following information before proceeding with the on-line process:

First Name
Last Name
VAC Head Office (H.O.) File Number OR VAC Health Identification Card Client Number
Date of Birth
Service Number

First-time users will need to identify themselves to Veterans Affairs Canada by providing the following information before proceeding with the on-line process:

First Name
Last Name
VAC Head Office (H.O.) File Number OR VAC Health Identification Card Client Number
Date of Birth
Service Number

For ease of use, the screens will allow you to increase or decrease text size. You may cancel the session at any time by closing your browser.

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What should I do once I have completed my on-line inquiry?

For security purposes, all users should exit the "On-line Status Inquiry" by using the "Log Out" button or closing their browsers.

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Who do I contact if I need help?

If you have difficulty accessing the on-line status inquiry, please contact VAC at 1-866-522-2122 between the hours of 8:30 a.m. to 4:30 p.m. (your local time).

If you live outside Canada, please call the appropriate number below:

United States	1-888-996-2242 (toll free)
United Kingdom, Germany, France & Belgium	00-800-996-22421 (toll free)
All other countries	1-613-996-2242 (collect)

Before you call any of the numbers listed above, please note any error messages that may have appeared on your screen.

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Is my personal information secure?

Yes. VAC takes the protection of your information seriously. We have implemented several industry-standard technologies including digital signatures, encryption of data and identity-proving.

For security reasons, this on-line system automatically terminates your secure session through a timed log out after 20 minutes of inactivity. Should a log out occur, the epass login screen will appear and you will be required to log into the system again using your epass username and password. You will be automatically returned to the status inquiry screen.

This Web site uses "session cookies" to track how our visitors use this site. These cookies reside on the Web browser and expire as soon as the visitor closes the Web browser. The cookies ensure you are sent the correct information during your on-line session; these cookies do not allow us to identify individuals. At this point in time, VAC has no alternate session management method for users who prefer not to accept browser cookies. If you don't accept cookies, you won't be able to use this on-line service.

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Updated: 2006-2-7

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Important Notices