Coordinated Services Unit
With a Manitoba-wide perspective, the Coordinated Services Unit
(CSU) oversees, guides,
facilitates, and focuses the Government of Manitoba's innovations
in technology and service delivery. It performs a key leadership
and policy role in influencing direction on government-wide technology
and innovation, service improvement, and transformation efforts,
and in establishing their priorities.
The CSU is guided by three of the five services imperatives outlined
in our Strategic Priorities;
Service Transformation, Community Economic Development and Strategic
Development and Use of Government ICT Infrastructure.
The CSU delivers this government- wide mandate by assisting the
development and execution of a comprehensive eStrategy for the
province that builds on the strengths of Manitoba's buiness, labour,
education, government communities by providing new opportunities
for these sectors to grow and prosper.
Ensuring a Manitoba-wide perspective is upheld, the Coordinated
Services Unit works with the Coordinated Services Committee, which
is a committee comprised of Deputy Ministers, to guide the Government
of Manitoba's use of eGovernment to advance integrated service
delivery with a focus on citizen-centred service delivery.
The Coordinated Services Unit is a full time working organization
that works cross Departmentally and cross-jurisdictionally with
the Departments, Programs and other interests. The CSU reports
directly to the Deputy Minister of Science, Technology, Energy and Mines,
and is also accountable to take direction from the Minister of
Science, Technology, Energy and Mines, the Premier's Economic Advisory
Council and the Coordinated Services Committee.
Key Areas of Focus include:
eGovernment
Which is the transformation of public sector internal and external
relationships through the use of information and communications
technologies to optimize government service delivery, constituency
participation and internal government processes.
Citizen-Centered Service Delivery (CCSD)
Which is the development and delivery of services where the interests
and opinions of citizens are instrumental in defining expectations,
setting priorities and delivery of service with a high quality.
Integrated Service Delivery (ISD)
Which is the development and delivery of public services that cross
traditional departmental and jurisdictional boundaries with the
objectives of providing service through a single window.
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