ICT Relationship Managers consult with government departments to determine their need for ICT products and services, and develop effective service relationships to ensure that those needs are fulfilled within standards and corporate priorities.

Relationship Managers serve as the primary contact point between ICT Services Manitoba and designated customers, and concentrate on improving ICT services quality to ensure a high level of customer satisfaction.

The Project Management Office is responsible for the development, implementation, and continuous improvement of project management standards for ICT projects.

ICT Customer Services provides a full range of customer support functions, including help desk support, service level management, and service process quality assurance.