Veterans Affairs Canada (VAC) offers a wide range of services and benefits to:
qualified Veterans;
Canadian Forces (CF) members;
serving and discharged members of the RCMP;
certain civilians; and
their families.
These services and benefits honour their sacrifices and achievements, and are designed to meet their changing needs.
To deliver these services and benefits, our Department has follows a philosophy of client service based on a Client-Centred Service Approach.
This approach to client service is very important because it allows our Department to:
screen clients at all points of entry. This means that if we contact clients, or clients call, write or visit us for any reason at all, we can talk with them about other problems or changes in their life that might otherwise be overlooked;
do a needs assessment when required. This helps us to learn if the client has needs that are not being met. If so, we can work together to develop a case plan that links the client's needs with programs and services available through our Department or elsewhere;
provide clients with information about on our services and benefits, who qualifies for them, and how to apply for them, as well as information about health and safety matters that may be important to them;
provide case management and coordination services when required to help clients be as independent as they would like to be, help them maximize their choices and learn how to access community resources. This results in a better quality of life for clients and their families; and
provide free legal help to clients who are not satisfied with a departmental decision about their pension or disability award.
