With a Manitoba-wide perspective, the Coordinated Services Unit (CSU) oversees, guides, facilitates, and focuses the Government of Manitoba's innovations in technology and service delivery. It performs a key leadership and policy role in influencing direction on government-wide technology and innovation, service improvement, and transformation efforts, and in establishing their priorities.

The CSU is guided by three of the five services imperatives outlined in our Strategic Priorities; Service Transformation, Community Economic Development and Strategic Development and Use of Government ICT Infrastructure.

The CSU delivers this government- wide mandate by assisting the development and execution of a comprehensive eStrategy for the province that builds on the strengths of Manitoba's buiness, labour, education, government communities by providing new opportunities for these sectors to grow and prosper.

Ensuring a Manitoba-wide perspective is upheld, the Coordinated Services Unit works with the Coordinated Services Committee, which is a committee comprised of Deputy Ministers, to guide the Government of Manitoba's use of eGovernment to advance integrated service delivery with a focus on citizen-centred service delivery.

The Coordinated Services Unit is a full time working organization that works cross Departmentally and cross-jurisdictionally with the Departments, Programs and other interests. The CSU reports directly to the Deputy Minister of Science, Technology, Energy and Mines, and is also accountable to take direction from the Minister of Science, Technology, Energy and Mines, the Premier's Economic Advisory Council and the Coordinated Services Committee.

Key Areas of Focus include:

eGovernment
Which is the transformation of public sector internal and external relationships through the use of information and communications technologies to optimize government service delivery, constituency participation and internal government processes.

Citizen-Centered Service Delivery (CCSD)
Which is the development and delivery of services where the interests and opinions of citizens are instrumental in defining expectations, setting priorities and delivery of service with a high quality.

Integrated Service Delivery (ISD)
Which is the development and delivery of public services that cross traditional departmental and jurisdictional boundaries with the objectives of providing service through a single window.