Consumer and Corporate Affairs
   A Division of Manitoba Finance

The Claimant Adviser Office

What is the Claimant Adviser Office?

The Claimant Adviser Office is an advocacy office completely independent from the Manitoba Public Insurance Corporation and the Automobile Injury Compensation Appeal Commission (the Appeal Commission). This office has been created to help people who want to appeal Manitoba Public Insurance decisions about bodily injury claims to the Appeal Commission.

The assistance of the Claimant Adviser Office is only available after a bodily injury claim decision has been issued in writing by the Manitoba Public Insurance Corporation’s Internal Review Office.

How you can reach us...

Claimant Adviser Office
#200 – 330 Portage Ave.
Winnipeg, Manitoba R3C 0C4

Appealing a bodily injury claim decision...

If you are not satisfied with the Case Manager’s decision you have 60 days to apply in writing for an internal review of the decision.

If you disagree with the Internal Review Office’s written decision, you have 90 days to file a Notice of Appeal with the Appeal Commission. The Claimant Advisor Office can help you do this.

What services does the Claimant Adviser Office offer?

A Claimant Adviser can:

• explain how the Manitoba Public Insurance Act and regulations apply to your bodily injury claim
• help you appeal to the Appeal Commission
• advise about the details of the appeal process and evidence needed
• carry out investigations and inspections
• obtain expert opinions
• represent you during your appeal hearing

The Claimant Adviser Office:

• is fully accessible to people with disabilities
• keeps your personal information strictly confidential

Is there a fee for service?

Claimant Adviser Office Services are free of charge.

Clients may need to pay for additional medical reports required for an appeal, if the charges exceed limits payable by Manitoba Public Insurance.