A recent client survey conducted by VAC indicates that 85% of respondents are 'satisfied' or 'very satisfied' with the overall services provided by the department. About 22% of the 1,204 clients polled said the quality of service has improved over the past year. Waiting time to receive a written decision and ease in finding information on programs and services were the areas that received the lowest satisfaction ratings. Project teams have already been put in place to address these concerns.