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Guidelines & Resources
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Documents of Note
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Guidelines and Resources
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New User's Guide
Explains the Commission's work and processes, and how to get involved in
Commission proceedings.
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The Public Hearing Process
Summary of the structure and elements of public hearings, including why we hold
hearings and how to participate.
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Guidelines
Regulatory guidelines for utilities, intervenors and customers.
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Utility Customer Complaint Process
Information about complaint handling procedures regarding such items as utility
practices, customer billings, and service disconnections.
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Return on Equity
Information about the Commission's approval of the Return on Equity (ROE) for a
low-risk benchmark utility.
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Other Resources and Documents
Provides links to the Utilities Commission Act, Energy Supply rules and other
resources.
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Copyright © BCUC, 2004 - 2008.
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