Emergencies

The Operations Centre of Foreign Affairs and International Trade Canada operates 24 hours a day, seven days a week. An experienced officer is always available to respond to emergency calls from anywhere in the world.

Emergency Contact Info

	Canadian citizens outside Canada can call collect to (613) 996-8885 (where available).

	For calls originating in Canada, call 1 800 267-6788 or (613) 944-6788.

	In a number of countries, you can also call the 24/7 Operations Centre toll-free.

	You can also communicate with us via TTY by dialling 1 800 394-3472 (in Canada and the U.S.) or (613) 944-1310

	Contact us directly via our online e-mail form

	You can also reach the Operations Centre by e-mail at: sos@international.gc.ca

	Fax: (613) 943-1054

The Operations Centre receives approximately 300,000 calls a year, and is busiest in the early evening, Eastern Time. The Centre uses a modern Automatic Call Distribution system. Your call will be automatically sequenced and will be answered as quickly as possible in the order in which it entered the call-waiting queue. It may be necessary, due to a large number of incoming calls, to request that you leave a message. Please do so by listening carefully to the instructions on the voice-mail system and ensure you provide the area code and telephone number where you can be reached. An Operations Officer will return your call within 15 minutes.

SOS Online Form

Canadians who require emergency assistance regarding travel outside Canada can contact the 24/7 Operations Centre directly via this on-line form. Please note that if your message is a question about Canadian immigration or how to obtain a Canadian visa or the status of your visa application, please address your queries to Citizenship and Immigration Canada. Foreign Affairs and International Trade Canada does not deal with Canadian immigration issues.

NAME OF PERSON AFFECTED

First Name: *

Surname: *

Date of Birth:

Day: Month: Year:

Passport Number:

Country:

Telephone:

Fax:

E-mail:

Postal Address:

10.

Nature of Problem: *

NAME OF PERSON FORWARDING REQUEST FOR ASSISTANCE

11.

Name: *

12.

Relationship to person affected: *

13.

Telephone: *

14.

Fax:

15.

Email: *

16.

Postal Address: