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The Complaint Process
Complaints can be made in writing, by
telephone, fax or by visiting the office.
Complaints filed with the Ombudsman are
confidential. The details of the complaint will be discussed only with
the complainant and the government body involved. There is no fee for
the services of the Office of the Ombudsman.
The complainant is encouraged to try
and resolve the complaint by contacting the government body involved.
If there are internal avenues of appeal, the complainant is encouraged
to use them before the complaint is reviewed.
Who Can Make a Complaint?
Any person, group, society or company
with a complaint against a provincial or municipal government department,
agency, board or commission can contact the Office of the Ombudsman.
The Ombudsman investigates complaints
from anyone who feels they have been treated unfairly by those who provide
provincial or municipal government services.
What
are the Roles in the Complaint Process?
The complainant's role
The complainant's role is to provide
the Office of the Ombudsman with details about the complaint. This should
include any relevant documentation and the names of anyone who may have
information about the matter.
The department's role
The department's role is to respond to
a complaint in a thorough and timely manner and to seek clarification
of any issues that are not clearly understood.
The role of Office of the Ombudsman
The role of the Office of the Ombudsman
is to ensure complaints are addressed in an unbiased and objective manner.
This is done by ensuring that both the complainant and the government
body are given the opportunity to provide the office with information
and feedback concerning the complaint.
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