Service Nova Scotia and Municipal Relations promotes fairness in the marketplace and champions consumer protection through education, regulation and complaint resolution.

Knowing your rights as a consumer protects you in the marketplace. By being a savvy shopper, you can walk away when a deal doesn't feel right, or when you know you're not being offered value for your money. How do you know when a deal is actually a scam? How can you tell when your rights are being ignored? These are lessons you don't want to learn first-hand.

Your rights are protected in several key marketplace areas (menu on the left), but, you must do your part. Learn what rights you have, and what you can do if you're being treated unfairly.

This site also contains links and information on consumer rights that exist through federal laws. This includes information on chartered banks, charities and advertising.

Fraud Prevention.
Recognize it. Report it. Stop it.

28% of Canadians report being the victim of telemarketing fraud.

20% of Canadians say they have been the victim of identity theft.

44% of Canadians do not know how to respond to fraud.

What can you do to stay safe?

How to recognize fraud

Tips to reduce identity theft

Check your consumer report

Special Features

Online Lien Check (en français) - Before purchasing a previously owned item, use the Lien Check service to help ensure there are no outstanding loans against it.

Consumer Alert: Check vehicles for flood damage before you buy
Tips for Reducing the Risk of Identity Theft 
[French version -- la version française] 

Stolen & Wrecked Vehicles  - How consumers are protected.

Consumer Information for Young Adults:

• Dealing with Credit - 3.95 MB
• Le crédit - 3.95 MB

• You and your Money - 3.96 MB
• L'argent et vous - 11.9 MB

• A Roof over your Head - 12.2 MB
• Se Loger - 12.4 MB

• In the Driver's Seat - 9.77 MB
• Volant sans se faire voler - 10.5 MB

• Shopping for Satisfaction - 12.7 MB
• Magasiner en toute quiétude - 13.1 MB

 

- Consumer information from federal, provincial and territorial governments.