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Important Notices
My Government Account Privacy Notice
The Government of Canada and Service Canada are committed to respecting the personal privacy of individuals who visit our Web sites. This page summarizes the privacy policy and practices of Service Canada Web sites, as they apply to My Government Account.
The Government of Canada does not automatically gather any personal information from you, such as your name, phone number, e-mail or street address during your visit to its Web sites. This information is only obtained if you supply it voluntarily, usually through contacting us via e-mail, or registering in a secure portion of a site.
There are two situations in which you may submit your e-mail address:
- If you choose to subscribe to our E-mail Notification Service, in order to
automatically inform you of changes to your personalized My Government Account
information.
- In order for us to be able to respond to questions and comments submitted to us by you.
All personal information created, held or collected by Service Canada Web sites (My Government Account) is protected under the federal Privacy Act. This means that at any point of collection you will be asked for consent to collect your information or advised of the authority for such collection. You will be informed of the purpose for which it is being collected and how to exercise your right of access to that information.
Service Canada employs software programs to monitor network traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage. This software receives and records the Internet Protocol (IP) address of the computer accessing our Web site, the date and time of the visit and the pages visited. No attempt is made to link these IP addresses with the identity of individuals visiting our site unless an attempt to damage the site has been detected.
Service Canada does not normally use "cookies" to track how visitors use this site or to determine if you are a returning visitor.
Non-persistent, or per-session, cookies are used on some portions of My Government Account to store information within an active browser session. If you have the cookies notification option activated on your browser, the system will notify you. These cookies do not allow for identification of individuals and expire once you close your browser session. (A "cookie" is a computer (text) file that is sent to a visitor's Web browser, by a Web server, in order to recall certain pieces of information.)
Visitor information is not disclosed to anyone except authorized Government of Canada personnel who need the information to carry out the responsibilities of their job or to ensure the security of this system. We do not use the information to create individual profiles, nor do we disclose this information to anyone outside the federal government. Any further disclosure of the personal information you give us will be in accordance with the Privacy Act.
Service Canada is a participant in the Government of Canada Public Key Infrastructure (PKI), which gives you an opportunity to communicate with the Department in a confidential manner.
Questions or Comments
Questions or comments regarding this policy, or the administration of the Privacy Act in Service Canada, may be directed to:
Access to Information and Privacy, Privacy Policy and Human Rights Division
Service Canada
85 de la Savane, 3rd Floor, Mailstop #42
Gatineau, QC K1A 0J9
Telephone: (819) 934-8903
E-mail Address: nc-atip-aiprp-gat-gd@servicecanada.gc.ca
If you are not satisfied with the response to your privacy concern or if you would like more information on the Privacy Act, you may contact the Office of the Privacy Commissioner by e-mail at: info@privcom.gc.ca, by telephone at 1-800-282-1376 or visit their Web site at: http://www.privcom.gc.ca/index_e.asp.
My Government Account Copyright / Permission to Reproduce
Materials on this Web site were produced and/or compiled by Public Works and Government Services Canada for the purpose of providing Canadians with direct access to information about the programs and services offered by the Government of Canada.
The material on this site is covered by the provisions of the Copyright Act, by Canadian laws, policies, regulations and international agreements. Such provisions serve to identify the information source and, in specific instances, to prohibit reproduction of materials without written permission.
Non-commercial Reproduction
Information on this site has been posted with the intent that it be readily available for personal and public non-commercial use and may be reproduced, in part or in whole and by any means, without charge or further permission from Public Works and Government Services Canada. We ask only that:
- Users exercise due diligence in ensuring the accuracy of the materials
reproduced;
- Service Canada be identified as the source department; and,
- The reproduction is not represented as an official version of the materials reproduced, nor has it been made in affiliation with the endorsement of Service Canada.
Commercial Reproduction
Reproduction of multiple copies of materials on this site, in whole or in part, for the purposes of commercial redistribution is prohibited except with written permission from the Government of Canada's copyright administrator, Public Works and Government Services Canada. Through the permission-granting process, Public Works and Government Services Canada helps to ensure that individuals/organizations wishing to reproduce Government of Canada materials for commercial purposes have access to the most accurate, up-to-date versions. To obtain permission to reproduce materials on this site for commercial purposes, please go to Public Works and Government Services Canada's, Applying for Copyright Clearance on Government of Canada Works page. To obtain permission to reproduce materials on this site for commercial purposes please contact:
Public Works and Government Services Canada
Publishing and Depository Services
350 Albert Street, 5th Floor
Ottawa, Ontario
Canada
K1A 0S5
or Copyright.Droitdauteur@pwgsc.gc.ca
Third Party Materials
Some of the materials and graphical elements found on Government of Canada Web sites are subject to copyrights held by other organizations. This is particularly true of sites that are jointly operated by a Government of Canada institution and an external organization as part of a collaborative arrangement. In such cases, some restrictions on the reproduction of materials or graphical elements may apply and it may be necessary to seek permission from the rights holder prior to reproducing the material.
Copyright Ownership and Reproduction of Information available on the Canada Site
To obtain more information concerning copyright ownership and restrictions on reproduction of information found on the Canada Site, please contact:
Public Works and Government Services Canada
Publishing and Depository Services
350 Albert Street, 5th Floor
Ottawa, Ontario
Canada
K1A 0S5
or Copyright.Droitdauteur@pwgsc.gc.ca
External Service Providers
In order to effectively operate its Web sites, Service Canada occasionally uses service providers external to the Department. Such service providers are bound by a contract with Public Works and Government Services Canada to treat any personal information they receive in a manner consistent with the provisions of the Privacy Act.
My Government Account Official Languages Notice
Service Canada respects the Official Languages Act and is committed to ensuring all information and services available on this site are in both English and French. However, users should be aware that some information from external sources that are not subject to the Official Languages Act is only provided as a convenience and is available only in the language in which it is provided.
My Government Account Hyperlinking Notices
Links to Web sites not under the control of the Government of Canada (GoC) are provided solely for the convenience of users. The GoC is not responsible for the accuracy, currency or the reliability of the content. The GoC does not offer any guarantee in that regard and is not responsible for the information found through these links, nor does it endorse the sites and their contents.
Users should be aware that information offered by non-GoC sites that are not subject to the Official Languages Act and to which Service Canada links, may be available only in the language(s) used by the sites in question.
