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Frequently Asked QuestionsBusiness Information
CompensationCopyright
Employment Opportunities
Error Messages
General Information
Official LanguagesPublications
Research
SecuritySuperannuation
Where Can I Find?
Business InformationQ: What is Contracts Canada?A: Contracts Canada is an interdepartmental initiative with the objective of improving supplier and buyer awareness and simplifying access to Government of Canada purchasing. The key areas are:
Q: How does my company get listed on the Standing Offer Program?A: Complete details on Standing Offers are available on the Contracts Canada Web site. If you need further information or details, please contact: Contracts Canada Information Centre Q: How can I register my company with the Government of Canada to bid on contracts?A: Visit the Contracts Canada site, a comprehensive on-line resource for federal government purchasing information of interest to businesses and government buyers. Register on-line and find out more about how to do business with the Government of Canada. If you have any other questions visit the Contracts Canada site or call (819) 956-3440 or 1 800 811-1148. CompensationQ: Where can I find forms and information kits regarding compensation?A: Finance, Accounting, Banking and Compensation Serivces, PWGSC has made compensation forms and information kits available on-line. CopyrightQ: Where can I find an application for Crown Copyright clearance?A: Crown Copyright clearance is managed by Government Information Services, PWGSC. The application for crown copyright clearance is on the Canadian Government Publications Web site. Q: Can I reproduce a document I've downloaded from the PWGSC Internet site?A: Documents may be reproduced from the PWGSC Web site as long as they are reproduced accurately, attribution is provided to the department and there is no commercial/resale intent. In the case of non-PWGSC material, we cannot grant permission to copy material where we do not hold the copyright. In these cases, you must seek permission from the copyright holder before copying any material. Q: Can I make a copy of a photo from a publication which was published by the Minister of Public Works and Government Services or by Her Majesty the Queen in the Right of Canada?A: All photos in Government of Canada publications are copyrighted. You should contact the authors directly for clarification on individual photos. For more information contact: Canadian Government Publishing — Crown Copyright Q: Where can I obtain authorization for the reproduction of government materials?A: The Crown owns the copyright on all Government of Canada work, published in any format. Each department is responsible for the accuracy and validity of the information contained in their work. However, Canadian Government Publishing has the mandate to protect and to administer Government of Canada materials on behalf of client departments. Employment OpportunitiesQ: How can I apply for a job with Public Works and Government Services Canada?A: To apply for a job with the department, you must go through the Public Service Commission (PSC). The PSC is the agency responsible for most of the recruitment from outside the federal public service. Q: Where can I find electronic job offers?A: The main electronic source for Government of Canada job offers is the Public Service Commission Job Bank. Error Messages"Error 403"This message is generated when a browser tries to navigate to a page with restricted access rights. Please contact the PWGSC Webmaster to verify if this message was generated in error, or if indeed, it is a page with restricted access. "404 Object Not Found"This message is generated when an incorrect URL is typed into the browser's location field. Please verify and correct any mistakes in the URL and try again. It could also mean that the document you have requested has moved or does not exist any more. If you received this error message by clicking on a link within the PWGSC Internet site, please contact the PWGSC Webmaster so that the link can be updated as soon as possible. "Error 500"This means that the Internet server was unable to send the page to the Web navigator because of an error on the Internet server. Please try to reload the page after clearing your browser's cache memory. If the problem persists, contact the PWGSC Webmaster so that they can immediately test the external connection through a dial-up environment. "Document contains no data"This means that the site you've accessed is the right one, but there are no Web page documents on it. You may have stumbled upon this site just as updated versions are being uploaded. Try the URL again, carefully. If that doesn't help, try again in an hour. If this is still a problem, please contact the PWGSC Webmaster. "Invalid or unrecognized response"This error message is generated by the host server when it receives a request from a browser that it does not understand. This means the request is incomplete, malformed or has timed out. This problem has occurred only with the Microsoft Internet Explorer 4 browser. Upgrading Internet Explorer 4 or downloading Netscape should solve this problem. "Netscape Unable to Locate Server - The server does not have a DNS entry"This message is generated when Netscape tries to access an invalid or mistyped URL. Verify or correct any mistakes in the URL and try again. The problem might also originate with your Internet Service Provider (ISP). The ISP may have two different Internet Protocol (IP) addresses associated to its server. If this is the problem, a request should be made to your ISP or Local Area Network (LAN) manager to solve the problem by ensuring that both IPs match. "Unable to open requested document... Please report this document's absence to the PWGSC Webmaster"This message is usually generated when a browser tries to access a broken or missing link. If you received this error message by clicking on a link within the PWGSC Internet site, please contact the PWGSC Webmaster so that the link can be updated as soon as possible. General InformationQ: Where can I send my request for a Canadian flag?A: Written requests for Canadian flags can be sent to: Public Works and Government Services Canada Q: Where can I find Government of Canada promotional materials such as plastic bags with the Canada wordmark, written material or promotional videos?A: Canadian promotional materials can be obtained from Government Information Services at PWGSC. Please contact: Strategic Communication Coordination Directorate Q: How can I access the Publiservice site?A: Managed by PWGSC, Publiservice is the Government of Canada's employee portal providing on-line information sources and essential work-tools for all government employees. Site offerings include:
The Publiservice site is limited to government employees through the Government Enterprise Network (GENet). Government departments and agencies have registered with GENet ensuring that employees have access to the wide variety of cost efficient work-tools and information required to carry out their duties. Q: Does PWGSC own all Government of Canada properties?A: PWGSC is just one of several major Government of Canada property custodians or "owners". Other departments/agencies with extensive real estate holding include National Defence, Transport Canada, and the National Capital Commission. PWGSC is primarily responsible for the Government of Canada office space inventory, both Crown-owned and leased. The department's role is to ensure that public servants are provided safe, healthy and productive work environments. In certain instances, where no federally-owned property is available, PWGSC leases space from private companies on behalf of other government departments. Q: On A Treasure to Explore, what is used to create Parliament Hill's Web camera image?A: We are currently using a Canon ES600 Video Camera attached to a PC with Windows 95 using a hardware product called Snappy, available at most camera stores. This is linked to another software product called SnapCap, that captures the image and connects it to the production Internet server and then broadcasts it over the Internet. Official LanguagesQ: Why does the French language button appear first followed by the English on the PWGSC Internet welcome page?A: All materials posted on the federal government's Internet sites are subject to requirements of the Official Languages Act. The primary obligation is to serve the public in both official languages. Specifically, the layout of a page depends on the geographical location of a department. The headquarters of Public Works and Government Services Canada is located in Gatineau, Quebec. Therefore, in our case, French takes precedence. Where an office is located anywhere outside of Quebec, English will be the primary language. PublicationsQ: Where can I get a copy of a publication that has the Public Works and Government Services Canada (PWGSC) corporate signature on the inside cover?A: The fastest way to obtain a GC printed document is to call the Canadian Government Publishing Centre managed by Government Information Services at (819) 956-4800 or 1-800-635-7943 and give them the ISBN number or title of the publication in question. They do charge for publications, so it may be wise to search to see if the publication is available on-line. If the document is not for sale, it usually means it is available, free of charge, from the "host" government department. Q: Where can I look for GC publications available on-line?A: Visit the Publications Web site for information on over 100,000 free and priced publications available from the Government of Canada. Q: Where can I find the Canada Gazette?A: The Canada Gazette is produced by Government Information Services, PWGSC. Issues of the Canada Gazette parts I, II and III are available on-line. ResearchQ: Where can I find copies of old Public Works and Government Services Canada (PWGSC) research documents?A: Research material, not currently in use by the department, is stored in the National Archives of Canada. To access this information, you should contact the archives directly. If the information is available within the department, you should submit an Access to Information request form. Q: Where can I find historical information about the Government of Canada and its employees, buildings, political figures, etc. nonspecific to PWGSC?A: Please refer to on-line encyclopedias or check your local library to find historical Government of Canada information. PWGSC is not responsible for researching, writing or storing this kind of information. SecurityQ: How do I obtain security clearance to do work for the Government of Canada?A: The Canadian and International Industrial Security Division of PWGSC may initiate a Designated Organization Screening (DOS) or a Facility Security Clearance (FSC) for potential suppliers, for contract opportunities which contain security requirements. A written request from the responsible Procurement Officer or Project Manager will be required. Once an organization/consultant is "sponsored" to participate in the Industrial Security Program, the department will provide the personnel security screening forms required to conduct the necessary verifications. If there is a contract solicitation with security requirements that you are interested in bidding on, contact the responsible procurement officer to inquire if they would sponsor your organization for the required level of security clearance. If you have any questions, please visit our Web site or Contact Us at: (819) 956-3696. SuperannuationQ: Where can I find information about the Canada Pension Plan and Old Age Security?A: Canada Pension Plan and Old Age Security are managed by the Human Resources and Development Canada. Visit the Old Age Security and Canada Pension Plan site or call 1-800-277-9914. Q: Where can I find information about the Public Service Superannuation Plan?A: The PWGSC Superannuation Directorate is the primary office responsible for the administration of the pension plan for federal public service employees. You can reach the Superannuation Directorate by calling toll-free at 1-800 561-7930 (English) or 1-800 561-7935 (French) or by fax at 1-506-533-5989. Or, visit the Superannuation site to find out more. Q: Where can I find information about the Canadian Forces pension plan?A: The Canadian Forces Pension Plan is managed by PWGSC. For questions about Canadian Forces pension payments or to change address and banking information, please call the Specialized Services Division at 1-800-267-0350 or call (613) 952-9933 in the National Capital Area. For questions about the administration of the Canadian Forces Superannuation Act, call the Department of National Defence at 1-800-267-0325 or call (613) 996-7980 in the National Capital Area. Q: Where can I find information about the RCMP pension plan?A: All inquiries related to the RCMP pension plan can be directed to PWGSC at 1-800-661-7595. In the National Capital Area, call (613) 993-9071. Where Can I Find?Q: Where can I find a complete list of Government of Canada departments and agencies?A: Go to the Federal Institutions directory on the Canada Site. Q: Where can I find Crown Assets Distribution Centres across Canada?A: Crown Assets Distribution Centres (CADC) dispose of all movable Government of Canada surplus items and equipment through eight regional Crown Assets Distribution Centres (CADCs) across Canada by various means, including: tender, public, vehicle and cash and carry sales, auction, and, in some cases, destruction. Find out more by accessing their Web site. Q: Where can I find information on getting a new birth certificate and/or a social insurance card?A: Information on acquiring birth certificates and social insurance cards can be found in the Lost Wallet section of the Canada Site. |
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