My Employment Insurance (EI) Information on-line

Basic computer requirements
What is My EI Information on-line?
What services are available in My EI Information on-line?
How do I access My EI Information on-line?
What are the service times?
Is my personal information secure?
How can I provide feedback on My EI information on-line?

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Basic Computer Requirements

To ensure that your electronic transactions with us are secure and protected, we verify if your browser is compatible with My EI Information on-line.

Please use one of the following browsers, as a minimum, to access this service:

• Internet Explorer 5 and above, JavaScript Enabled, 128-bit Encryption. Get the latest version now… 
• Netscape 6.22 and above, JavaScript Enabled, 128-bit Encryption. Get the latest version now… 
• Macintosh (Mac OS X), Safari 1.2 and above, JavaScript Enables, 128-bit Encryption. Get the latest version now… 

What is My EI Information on-line? 

My EI Information on-line is a service that gives you the convenience and flexibility of accessing your EI information in one place via a secure web site. It is fast, easy, convenient and secure. My EI information on-line is intended for use by the person to whom the Social Insurance Number and Access code belong.

What services are available in My EI Information on-line? 

If you have a current or previous claim for EI benefits, you can:

• View and update your personal information including your mailing address, telephone number and banking information for direct deposit.
• View your current EI claim information.
• View payment information on your current claim including deduction details.
• View your previous claims for EI benefits.

You will also find an on-line help function, a list of frequently asked questions and links to related on-line services such as the on-line application for EI benefits, the Internet Reporting Service and Job Bank.

How do I access My EI Information on-line?

In order to access My EI Information on-line you will need the following information:

• Your Social Insurance Number (SIN)
• Your date of birth
• Your access code – Mailed to you after you apply for benefits and can be found at the bottom of the Benefit Statement in the shaded area
• Your Province or Territory of residence.

What are the service times?

Viewing your EI claim information: You can view your EI claim information on-line 24 hours a day, 7 days a week, except during times when we must do system maintenance. 

Changing your personal information: Updates to your mailing address, telephone number and direct deposit information can only be accepted during the service times for your province or territory of residence, as indicated below:

• Atlantic Canada: from 6:00 am to 9:00 pm Atlantic Standard Time (AST) Monday to Friday and from 6:00 am to 5:00 pm AST Saturday and Sunday.
• Quebec: from 6:00 am to 10:00 pm Eastern Standard Time (EST) Monday to Friday and from 6:00 am to 4:30 pm EST Saturday and Sunday.
• Ontario: from 6:00 am to 10:30 pm Eastern Standard Time (EST) Monday to Friday, from 6:00 am to 4:00 pm EST Saturday and from 7:00 am to 5:00 pm Sunday.
• Western Canada: from 7:00 am to 10:00 pm Central Time (CT) Monday to Friday and from 7:00 am to 7:00 pm (CT) Saturday and Sunday.  

Is my personal information secure?

Human Resources and Skills Development Canada (HRSDC) has taken measures to ensure that your electronic transactions with us are secure and that your privacy is protected.

To ensure that others do not use your information, keep all of your personal information such as your SIN, Access Code and banking information confidential and log out of My EI Information on-line when your session is completed. The log out option is available on the top menu bar within My EI Information on-line.

How can I provide feedback on My EI Information on-line?

After you have visited My EI Information on-line, please take the time to complete a short survey. Tell us about your experience and how we can make this service better for you.

Login to My EI Information on-line