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Border Information Service

     Using BIS...
(Service in English)

Calls within Canada
(Toll-free service)
1 800 461-9999

Calls outside of Canada
(Long distance charges apply)
(204) 983-3500
(506) 636-5064

The Border Information Service (BIS) is a computerized, 24-hour telephone service that automatically answers all incoming calls and provides general border services information. Find information on CBSA programs, services and initiatives divided into the following categories:

  • Personal traveller
  • Business importation/exportation
  • Currency Exchange rates
  • Coming to Canada

Should you require more in-depth information related to a topic, you can speak directly to an agent during regular business hours, Monday to Friday (08:00 - 16:00 local time / except holidays).

Note:

  • Rotary-dial phone users cannot make selections from the recorded menus, however by calling during regular business hours, calls are transferred to an agent.

  • Due to the volume of calls received by CBSA agents you will be put into a queue until an agent is available to answer your questions.

  • We encourage you to listen to the recorded messages, or use BIS Online to review the text versions of the recorded information before transferring to an agent.

Special Touch-Tone Features

The following shortcuts can be used by touch-tone phone users at any time during the recorded message:

  • Press "*" to return to the previous menu;
  • Press "#" to repeat the message.
  • Press "0" to speak to an agent.

Exchange rates

  • BIS provides seven currency exchange rates for a 60-day period.
  • Information on other currency exchange rates can be obtained from an agent
Last updated: 2006-05-10 Top of page
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