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2005–2006 Government On-Line Report1.0 Government of Canada Government On-Line Initiative 2.0 Gateways and Clusters at CIC 3.0 Government of Canada Service Transformation Vision 4.0 CIC Government On-Line Services
6.0 Conclusion 7.0 Past Government On-Line Reports
1.0 Government of Canada Government On-Line InitiativeGovernment On-Line (GOL) is a Canadian government initiative intended to provide Canadians and non-Canadians with greater access to on-line information and services that focus on client needs, are user-friendly, and available anytime and anywhere around the world. GOL is changing the way the government does business to meet the needs of its clients. The GOL initiative allows federal departments and other levels of government to work together to give clients access to a wide variety of services from many sources, all conveniently presented through a single window organized by topic rather than organization. GOL identifies client needs by conducting ongoing public opinion research, surveys and focus groups. This information allows departments to create and improve their GOL services to meet changing client needs on an ongoing basis. GOL complements traditional methods of service delivery by providing clients with an alternative for easily obtaining information at the time and location of their choice. What follows is an overview of the type of citizenship and immigration information that is available on-line as a result of the GOL program and where it can be found. 2.0 Gateways and Clusters at CICGateways are Web sites that provide access to an organized body of information intended for a broad audience. Clusters are Web sites that organize information by topic rather than organization, and they are targeted to specific audiences (e.g., youths, seniors, Canadians abroad). The Government of Canada site is divided into three gateways: Canadians and residents, non-Canadians, and Canadian businesses. Each gateway provides clients with access to relevant clusters. Since 2001, CIC has led the development of the Going to Canada (GTC) cluster. CIC has worked with other federal government departments, provinces, territories and non-governmental organizations to improve access to on-line information and services for non-Canadians and newcomers to Canada. This improved access enhances Canada's visibility for people who are considering coming to live and work in or visit Canada. GTC provides information on a wide range of topics and services for non-Canadians and newcomers to Canada to help them prepare for and adapt to Canadian life. It includes immigration and settlement information for those considering coming to live and work in Canada, as well as information for newcomers and service providers. Foreign students interested in studying in Canada can find out about university, college, language and professional training programs. Visitors can find helpful information on planning a trip to Canada. The GTC site can be accessed from the Government of Canada site and through the Canada International site. For more information, please refer to the following related links:
3.0 Government of Canada Service Transformation VisionThe government has established and strengthened relationships and partnerships with several federal departments, provinces and territories, municipalities, non-governmental organizations and others to improve the quality and relevance of services and information provided to the public. The Government of Canada service transformation vision is that government information and services will be integrated across programs, departments and jurisdictions, and clients will experience consistent, high quality service across all methods of service delivery (i.e., on-line, in person, by telephone, mail or fax). Two examples of this larger vision include the Live, Learn and Succeed project and the Going to Canada Immigration Portal initiative. They are discussed in more detail below. 3.1 Live, Learn and Succeed projectThe Live, Learn and Succeed project resulted in a comprehensive, on-line source of information intended to attract highly qualified foreign students to study and potentially live permanently in Canada. The project was co-led by Foreign Affairs Canada, International Trade Canada and Citizenship and Immigration Canada. CIC worked with federal partners, provinces and territories, non-governmental organizations and community partners in Canada and abroad. As part of this project, CIC developed a tool that allows foreign students who are considering studying in Canada to determine what documents (e.g., study permit, temporary resident visa) they will require based on their answers to a few basic questions. This tool may be accessed via the Study in Canada Web site at https://www.livelearnandsucceed.gc.ca/LLSHome.aspx. 3.2 Going toCanadaImmigration Portal initiativeThe 2005 federal budget provided funding for the development of a comprehensive, national immigration portal. A portal is a Web site that provides access to a broad array of information and services from multiple sources. The Going to Canada Immigration Portal will be a one-stop, on-line resource for those considering coming to Canada as well as newcomers to Canada. The portal will mature to provide on-line information and services from a variety of government and non-governmental sources to help those considering coming to Canada make informed decisions and to better prepare them, before their arrival, for integration into the Canadian work force and society. The portal will also continue to help them adapt to Canadian life after they arrive in Canada. CIC will continue working with federal partners, provinces and territories, non-governmental organizations and community partners to further develop the national immigration portal.4.0 CIC Government On-Line Services4.1 Integration of newcomers into Canadian societyAbout this service The Department helps newcomers to settle and adapt to life in Canada through programs delivered by organizations with which CIC has agreements. These programs provide tips to newcomers about daily life in Canada and effective job-searching techniques. In addition to providing these programs, CIC facilitates the full participation of permanent residents in Canadian society by granting Canadian citizenship to those who are eligible. This service improves the ability of clients to make informed decisions and provides information leading to increased education, skills and professional development opportunities, thereby facilitating the successful social and economic integration of newcomers into Canadian society. Clients are able to access on-line information regarding services for newcomers and citizenship programs and download related application forms. The Integration of Newcomers into Canadian Society service includes the delivery of the following programs.
Future service improvements The future vision for the Integration of Newcomers into Canadian Society service will allow clients to do the following on-line.
Related links For more information regarding the Integration of Newcomers into Canadian Society service, please refer to the following related links.
4.2 Protection of refugees and others in need of resettlementAbout this service CIC protects refugees and others in need of resettlement by developing policies and designing programs to help resettle refugees from abroad. Policies and programs for the refugee determination system are also developed, including policies on the role of the Immigration and Refugee Board, Justice Canada and the federal courts. The protection and resettlement of refugees in Canada support its humanitarian tradition and international obligations. Clients are able to access on-line information regarding Canada’s refugee protection system and download related application forms. Providing this information on-line helps refugees to become knowledgeable and aware of employment opportunities within Canada as well as social assistance programs and entitlements. The Protection of Refugees and Others in Need of Resettlement service includes the delivery of the following programs.
For more resettlement information, visit www.cic.gc.ca/english/refugees/resettle-menu. html. Future service improvements The vast majority of clients for the Protection of Refugees and Others in Need of Resettlement service make in-person refugee claims in Canada and at ports of entry. CIC will continue to ensure that accurate information regarding Canada's refugee system is available to clients on-line through the CIC Web site. Related links For more information regarding the Protection of Refugees and Others in Need of Resettlement service, please refer to the following related links.
4.3 Selection of immigrants and admission of visitors to CanadaAbout this service This service includes the selection of immigrants, including skilled workers and business class immigrants who bring their skills to Canada and who are able to integrate more easily in the Canadian work force. The service also includes the family reunification of immigrants with Canadian sponsors and allowing temporary workers to come to Canada to fill shortages in the work force. The admission of visitors and foreign students is also very important as their presence in Canada stimulates the demand for goods and services. By establishing immigration levels, managing selection programs and issuing work and study permits, CIC admits immigrants and visitors who contribute to Canada’s social and economic growth. The Selection of Immigrants and Admission of Visitors to Canada service includes the delivery of the following programs and on-line services.
Future service improvements The future vision for the Selection of Immigrants and Admission
In addition, CIC will continue to improve the e-CAS service by providing better messages and including additional client groups (e.g., temporary residents). Related links For more information regarding the Selection of Immigrants and Admission of Visitors to Canada service, please refer to the following related links.
5.0 Client SatisfactionMeasuring client satisfaction with CIC’s on-line services is a key driver for service improvements. Recent research has indicated that clients were satisfied with the overall content and usability of on-line services such as the Going to Canada cluster1. Improvements to the overall usability and value of such services to clients are driven by the results of client research on an ongoing basis.
6.0 ConclusionCIC has fully supported the Government of Canada GOL initiative by implementing the services highlighted in this report. The GOL initiative ends in March 2006. This is, therefore, the last year that CIC will report on its GOL services. CIC will continue to build on its GOL achievements and conduct client research on an ongoing basis to ensure its on-line services meet evolving client needs and expectations. 7.0 Past Government On-Line Reports |
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| Last Updated: 2006-03-20 |  |
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