PREFACE
INTRODUCTION
RE-ENGINEERING: WHAT IS IT AND WHERE IS IT GOING?
MAPPING THE JOURNEY: MANDATE FOR CHANGE
FROM VISION TO REALITY - THE PEOPLE SIDE
PROFILING THE EXISTING ORGANIZATION
PROFILING THE FUTURE (RE-ENGINEERED) ORGANIZATION
ANALYZING THE GAP
MANAGING THE TRANSITION
EVALUATION & MONITORING
LESSONS LEARNED
APPENDIX A
APPENDIX B
END NOTES AND REFERENCES
