Table of Contents
Message from the President of the
Treasury Board
Speaker of the Senate
Speaker of the House of Commons
Summary
I. Introduction
II. From Rules to Values-The
Evolution of the Official Languages Program
III. Governance of Official
Languages
IV. Pillars of the Program-
Institutional Bilingualism
V. Overview of Program Delivery
VI. Toward an Exemplary Public
Service
VII. Performance Measurement and
Accountability
VIII. Analysis and Interpretation
of Statistical Data
IX. From Commitment to Results
X. Statistical Appendix
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