Internal and External Service Transformation Strategies
The government has made a clear commitment to designing and delivering
citizen-centred services and to ensuring the internal administrative operations
of government are as efficient and effective as possible.
The
wide range of services offered by the Government of Canada touches virtually
all Canadians-whether as individuals, businesses, or citizens abroad-as well as
international clients. Service delivery expectations and capabilities, however,
continue to grow.
As a
result, fundamental change is required as to how services are designed and
delivered. Put simply, to meet public expectations and deliver quality services
in an efficient manner into the future, the government must rethink services
and their delivery by re-engineering business processes, consolidating services
across delivery channels, rationalizing and integrating its service delivery infrastructure,
and eliminating duplication.
To
achieve these objectives, the Secretariat will work with its service delivery
partners across government to lead an integrated approach to internal and
external service transformation for the Government of Canada.
The key goals of service transformation will be to establish:
- integrated
government services that are accessible through a variety of efficient,
single-window service options, based on citizens' needs and preferences;
and
- shared administrative systems that are streamlined and better support government
operations and decision making.
To meet these
objectives, the Secretariat will lead the development and implementation of two
interrelated, government-wide strategies to:
| Internal Service Transformation |
External Service Transformation |
|
|
|
|
