Public Service Human Resources Management Agency of Canada


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Can you get 110% on your bilingual service checklist?

Are you required to provide services in both English and French because you are in a bilingual position? Why not take a minute to see how you are doing?

Not to worry, only you need know your score!

If any item below does not apply to you, you will get the points anyway or else the figures cannot add up to 110%. Are we on your side or what?

Doing this quiz shows your professionalism, so you get 5% from the get go!
5% from the get go!
If you serve the public in person, are there prominent signs indicating the availability of service in English and French and are the displays bilingual?
Yes, you get 10%
No
Does not apply
Do you greet the public, whether over the phone or in person, in both English and French?
Yes, you are awarded 20%
No
Does not apply
In your initial greeting, do you first use the official language of the majority of the province or territory where your office is located and then that of the official language minority?
Yes, you get 5%
No
Does not apply
Are your voice-mail greeting and message wholly in both official languages?
Yes, you get another 10%
No
Does not apply
Do you take your cue from the language chosen by members of the public to know which language to serve them in and do you follow up in that language?
Yes, you get another 30%
No
Does not apply

Wow! Already 80% down, only 30% to go!
Does the language in which you provide documentation to members of the public match the language they choose to be served in?
Yes, you get another 10%
No
Does not apply
When you refer a member of the public to a colleague, do you select someone who can respect the person's preferred official language?
Yes, you get another 10%
No
Does not apply
When you refer a member of the public to a colleague, do you inform the colleague of the person's preferred official language?
Yes, you get a final 10%
No
Does not apply