1. Which one of the following answers is NOT an objective of
the Official Languages Program?
to ensure respect for English and French as the official languages of
Canada , including their equal status and the rights and privileges of their use
in all federal institutions
to respect the rights of Canadians to be served in their official
language of choice and the rights of public servants in bilingual regions to
work in their language of choice
to support the development of English and French linguistic minority
communities and generally advance the equality of status and use of the English
and French languages in Canadian society to contribute towards building bilingualism in the federal public
service by increasing the numbers of public service positions designated as
bilingual c and d
2. What factors determine whether a federal
office must provide services in both official languages?
head or central offices and offices in the National Capital Region
certain offices with a special nature (e.g., public health or
security) or which provide special services (e.g., air traffic control)
offices which have a significant demand for services in both official
languages a and c a, b and c
3. Which are the designated bilingual regions for language of
work purposes?
the National Capital Region; the Montreal area; and parts of New
Brunswick
the National Capital Region; Eastern Ontario; the Montreal area; and
parts of New Brunswick
the National Capital Region; parts of Eastern and Northern Ontario;
the Montreal area; parts of Quebec; and New Brunswick the National Capital Region; parts of Eastern and Northern Ontario; the
Montreal area; parts of Quebec; New Brunswick; and parts of Manitoba the National Capital Region; parts of Eastern and Northern Ontario; the
Montreal area; parts of Quebec; New Brunswick; parts of Manitoba; and parts of
Saskatchewan
4. What major changes in Official Languages policies went into effect
on April 1, 2004?
elimination of non-imperative staffing
imperative staffing becomes norm for bilingual positions and language
training is integrated into career development
all positions become bilingual within 5 years b and c a, b and c
5. When can non-imperative staffing be used?
for all positions open to the public at all levels with appropriate
approvals
EX-1 positions and below with appropriate approvals
Assistant Deputy Minister positions in unilingual regions a and b a, b, and c
6. How can non-imperative staffing be approved?
written justification by the Director General of Human Resources and
approval by the Assistant Deputy Minister
written justification and approval by the Deputy Minister for all
executive positions or by the Assistant Deputy Minister for other positions
approval by the Deputy Minister for all positions approval by the President of the Public Service Human Resources
Management Agency of Canada c and d
BONUS 1) Of the 11,800 offices and service points across Canada, how
many are required to provide service in both official languages?
3,800
5,700
7,200 9,900 11,800
BONUS 2) As of March 31, 2003, what percentage of federal public
service positions were designated as bilingual?
83.4%
69.7%
45.3% 37.9% 22.5%
BONUS 3) As of March 31, 2003, what percentage of EX positions were
designated bilingual?
100%
about 90%
about 80% about 75% about 70%
7. I have to make an appointment for a new position in Montreal. The position is at the EX-01 level and includes supervisory functions of employees occupying bilingual positions. Should this position be bilingual?
yes, because the position is located in a bilingual region
yes, because this is a position at the management level
yes, because the position includes supervisory functions of employees occupying bilingual positions no, and the new policies change nothing to this effect a, b and c
8. Do the revised official languages policies affect unilingual
employees?
the new policies do not affect employees in their current positions
unilingual employees wishing to have access to bilingual or executive
positions in the future should discuss their career plans with their managers so
that they can acquire second language skills as part of their professional
development
unilingual employees can have access to bilingual positions when
staffing non-imperatively unilingual employees continue to have access to many positions in the
public service, including executive level positions all of the above
9. What is the current policy on language training?
language training is available to unilingual persons appointed
non-imperatively to bilingual positions
language training is available to unilingual persons in unilingual
positions
language training hour limits have been increased b and c a, b and c
10. What are the responsibilities of managers with respect to
language training for their employees?
managers are to encourage language training to respond to the career
objectives of their employees, while taking into account available resources
managers are to offer language training to unilingual employees who
request it
managers are to provide conditions conducive to learning, monitor
employee's progress, and provide support to an employee who is having
difficulties a and c a, b and c
11. Following a non-imperative staffing action, training hour limits
been increased from 1000 to 1,210 hours for level A; from 1300 to 1,710 hours
for level B; from 1860 to 2,270 hours for level C. To whom do these limits
apply?
all employees
all employees except EX employees and CAP participants, who are
exempt from training hour limits
only those employees whose training is undertaken to meet the
institution's needs; training hour limits remain at the lower level for those
employees taking language training for career development unilingual employees appointed non-imperatively to bilingual positions;
training hour limits for all other employees remain at the lower level EX employees and CAP participants. Training hour limits for all other
employees remain at the lower level
12. Language retention is an important issue for employees who have
taken language training at the government's expense. Who is responsible?
the employee
employees, but departments and agencies must ensure that working
conditions are conducive to the use of employees' second language proficiency
departments and agencies departments and agencies have primary responsibility for ensuring second
language proficiency is maintained, but employees must make all reasonable
efforts towards language retention departments and agencies, in cooperation with Language Training Canada
(now at the Canada School of Public Service), have primary responsibility for
ensuring second language proficiency is maintained, and employees must make all
reasonable efforts towards language retention
13. According to Treasury Board's official languages policies on
service to the public:
it is the client's responsibility to request service in the official
language of that person's choice
the employee is responsible for giving clients the choice of services
available in English or French
the employee is responsible for greeting clients only in the language
of the majority the employee is responsible
for greeting clients in both official languages b and d
14. According to government policies on language of work:
the supervisor determines the language of work to be used in a work
unit
the deputy minister determines the language of work to be used in a
work unit
the region where the office is located determines the language of
work to be used in a work unit the clients determine the
language of work to be used in a work unit
15. In which of the following circumstances could non-imperative
staffing be used?
restricted applicant pool
to promote participation of under-represented official languages
communities
to accommodate management a and b
