Competency Profile (AS-02) 1. Client Service Orientation - understand, interpret and respond to client needs and expectations (clients include employees/their representatives, managers and human resource practitioners - Clarifies client service requirements then keeps client informed, provides updates and reasons for any delays/problems
- Provides personalized advice and individual counselling to clients regarding compensation entitlements, options and implications in order to facilitate informed decisions
- Present different options and possible benefits
- Advises and counsels Managers, HR Practitioners and Employees/Representatives regarding compensation and benefit choices
- Assesses the financial impact of proposed compensation or benefit programs for employees to propose scenarios
2. Communication - Precise and effective communication through written and oral means - Asks open questions, paraphrases to verify understanding and tries to understand the situation from the client's perspective
- Translates complex and technical information into lay-person terminology
- Writes clearly and succinctly, using correct grammar, spelling and style
- Adjusts communication style to audience
- Provides training for new employees and colleagues at informal and formal information sessions
3. Interpersonal Relations - positive interaction with others; evidence of open mind in order to take advantage of diversity; establishment of harmonious professional relations - Provides a decisive response to a claim or inquiry, after considering the facts and then clearly presents the facts, reason and logic behind the decision thus ensuring the client understands
- Provides feedback/information in a respectful manner and builds mutual trust
- Remains flexible, open-minded, non-judgmental and maintains composure and professionalism in sensitive or possibly hostile circumstances
- Focuses on the compensation/benefits particulars/problems rather than the individual's state or emotions yet is able to demonstrate empathy
- Uses tact to diffuse a difficult situation
4. Analytical Thinking - analysis and judgement required to ensure the right decisions are made and actions processed accurately - Maintains data integrity in a variety of files
- Analyzes and interprets information from various documents
- Demonstrates mathematical strength when handling a multitude of transactions which may involve a wide range of complexities including; various compensation and benefit programs, retroactivity, hours of work, employment status
- Applies a variety of formulas and calculations and verifies numbers
- Evaluates situations, breaks problems into parts and differentiates the key elements then determines options, costs and implications
- Researches, clarifies and applies changes in legislation, collective agreements
- Thinks clearly under tight time constraints to respond to any applicable changes
- Researches information from various sources and clarifies meaning, options and potential costs
- Understands workflow processes and points of intervention
- Ability to overview a situation in a systematic manner
5. Teamwork - actively participating and fostering an environment that sustains a collaborative approach to working with others - Contributes to the skill development of other HR professionals
- Collaborates and interacts effectively as a team member on various Departmental and inter-departmental working groups and openly shares expertise
- Encourages others to speak and tolerates opinions/ideas that differ from own
- Gives and receives feedback openly and in a constructive manner
6. Results Achievement - delivering quality products and services in a timely,
effective and efficient manner - Makes decisions in a timely manner
- Interprets policies, directives, instructions, procedures and takes action
- Integrates new information and simultaneously considers different operations to resolve problems
- Strives for balance between perfect solutions and timely, effective delivery of results
- Adapts to new and changing situations, technologies, policies and priorities
- Takes responsibility and be accountable for actions processed and understands that they have a financial/human impact
7. Self-Management - demonstrating personal attributes that improve performance - Approaches work in an ethical, professional and discretionary manner
- Adjusts to changes and seeks advice regarding resetting goals and priorities
- Is a self-starter - takes action beyond specific requests
- Confidently expresses own ideas and opinions
- Identifies gaps in own knowledge and seeks ways to fill gaps
- Remains current on all emerging changes, trends - summarizes information obtained through reading, meetings and discussion
- Able to work under pressure and still stay focussed on the objectives
8. Technological Agility - Use of software, evaluation of new technological tools,
technological integration - Uses software and computer systems designed for compensation services
- Adapts his or her method of working to a computerized environment
- Integrates new technologies with compensation activities in order to deliver a more effective and efficient service
- Establishes links between compensation software and the human resource systems.
9. Organizational knowledge - Understands the roles of compensation group as an important component of the Human resources community - Understands H.R.'s vision/mandate and direction
- Is able to recognize the impact of compensation on the organization's objectives
- Understands the role of central agencies responsible for policies and systems development
- Makes recommendations on issues that affect the effective management of the work unit
10. Job Specific knowledge - Knowledge of different acts, regulations, collective agreements, terms and conditions of employment, departmental policies and procedures relevant to compensation - Knowledge of legislative compensation documents
- Knowledge of administrative procedures
11. Technical Knowledge - Knowledge of formulas, calculations techniques and
practices - Knowledge of on-line compensation leave system, CDFS (Finance, System Calculation techniques), and various other software packages
- Knowledge of formula, calculation, techniques and practices
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