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FAQs - Frequently Asked Questions

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115 FAQ(s) found.

Accessibility

84	Are pull down menus accessible and if they are can they be applied to GoC Internet Web sites?
113	Are the CLF mandatory elements of content pages required on every page of a document?
104	Are there better colour combinations for background and text that make your pages visually more accessible?
75	Can Access keys be implemented on GoC Web sites?
278	Can frames be used on a government of Canada site?
79	Can pop-up menus be implemented on GoC Internet Web sites?
83	How can we get an evaluation if we are not based in the National Capital Region?
77	How do I implement text equivalents for all non-text elements such as graphics?
276	I have some text spelling out an acronym. Would I have to make that text an image in order to have ALT text?
78	I understand that HTML "strict" is not backward compatible to support older browsers such as Microsoft IE 3 and Netscape 3. Is this correct?
277	Is it possible to put an alt attribute on a text link?
76	We are including an audio and video stream on our site. How do we ensure that it is accessible for all?
106	We want to make the mandatory elements of the common menu bar, language buttons and the institutional menu bar scalable for ease of use by the visually impaired. Can we do it and if so, how?

Assessment

249	Are PIAs made public?
248	Are PIAs new?
83	How can we get an evaluation if we are not based in the National Capital Region?
246	How will departments apply the PIA Policy?
247	How will the PIA Policy be enforced?
245	Under what circumstances must a PIA be developed?
250	Was any consultation done for this Policy?
243	What is the PIA Policy, and why was it developed?
244	What legislation supports the PIA policy?

Business Case

146	What resources are available to help me prepare a business case?

Collaborative Arrangements

85	The department is getting involved in a collaborative arrangement with other federal government departments, how does it visually represent everyone's contribution?
86	The department is getting involved in a collaborative arrangement with other levels of government, how does it visually represent everyone's contribution?
87	The department is getting involved in a collaborative arrangement with the private sector, how does it visually represent everyone's contribution?

Common Look and Feel

84	Are pull down menus accessible and if they are can they be applied to GoC Internet Web sites?
113	Are the CLF mandatory elements of content pages required on every page of a document?
104	Are there better colour combinations for background and text that make your pages visually more accessible?
94	Are there e-mail templates for signature blocks?
95	Are there government-wide service standards for responding to e-mail received from the public?
75	Can Access keys be implemented on GoC Web sites?
278	Can frames be used on a government of Canada site?
114	Can graphics of text be inserted between the Common and Institutional Menu Bars?
79	Can pop-up menus be implemented on GoC Internet Web sites?
89	Can the institution use the .com, .net, .org, .ca domain names on its Web site and in its promotional material?
112	Can the page width extend to the right of the common and institutional menu bars?
109	Can the top and side menu bars be frames?
124	Can we link to sites that do not provide information in both official languages, if we are an office that must provide services in both official languages?
97	Do we have to put our institutional signature and "Canada" wordmark on e-mail being sent within the department or interdepartmentally?
105	Do we need to include text links at the bottom of the Welcome or Content pages?
222	How can we determine whether unilingual Internet content, provided by regions, is actually targeted for a unilingual audience? Do we require documented proof?
83	How can we get an evaluation if we are not based in the National Capital Region?
115	How do I design a Welcome page according to the CLF Standards of GoC Internet Web sites to be properly aligned? Vertically, centered on the page, or centered at the top margin of the page?
77	How do I implement text equivalents for all non-text elements such as graphics?
111	How do search engines handle metatags?
120	How do we post bilingual side-by-side documents and bilingual official forms to the Internet? Do they have to be re-created and split into two separate documents to ensure the language selected is presented first?
88	How many names can an institution register?
276	I have some text spelling out an acronym. Would I have to make that text an image in order to have ALT text?
78	I understand that HTML "strict" is not backward compatible to support older browsers such as Microsoft IE 3 and Netscape 3. Is this correct?
123	If my domain name is hyphenated, in what order must the hyphenated names / acronyms appear on the Welcome / Splash pages and the Content pages?
116	If web pages within a web site are dynamically generated, e.g. Active Server Pages (ASP), does the resulting URL, e.g. http://www.goc-gdc.gc.ca/govscripts/docs/wn-qn_f.asp?who-qui=/abc-cba/forum/, have to comply with CLF Standard 7.1?
277	Is it possible to put an alt attribute on a text link?
119	Is providing an abstract / summary and point of contact acceptable as an alternate format for highly scientific research documents?
107	Is there a corporate typeface for the GoC?
91	Our institution does not have a Web presence yet, therefore should we be concerned with registering domain names?
122	Should Discussion Forum's topics and messages be posted in both official languages? These topics and messages are for group discussion and possibly e-consultation. If so, what is an acceptable approach for posting the alternate language?
98	Should our Privacy Notice address the use of cookies?
90	Since the private sector manages our Web site, do we need to protect our institutional names against cybersquatting?
85	The department is getting involved in a collaborative arrangement with other federal government departments, how does it visually represent everyone's contribution?
86	The department is getting involved in a collaborative arrangement with other levels of government, how does it visually represent everyone's contribution?
87	The department is getting involved in a collaborative arrangement with the private sector, how does it visually represent everyone's contribution?
96	Use of the "Canada" wordmark with the institutional signature on all e-mail sent to the public will mean attaching a graphic to all outgoing e-mail messages. Recipients with slow modems, limited disk space and older e-mail software will find this difficult to deal with. In addition, use of the wordmark will place a significant burden on departmental e-mail systems, and slow down mail across government. What do we do?
76	We are including an audio and video stream on our site. How do we ensure that it is accessible for all?
125	We have a special program coming on stream and the Minister wants to have an eye-catching URL to attract attention, can we register names such as these in a unilingual format?
106	We want to make the mandatory elements of the common menu bar, language buttons and the institutional menu bar scalable for ease of use by the visually impaired. Can we do it and if so, how?
126	What are the rules for posting information on a bilingual GoC site provided by a third party that is not subject to the OLA?
102	What colour must the common menu bar buttons be?
103	What colour must the language buttons be on the Welcome Page?
101	What colours must be used for the flag and text of the institutional signature?
110	What is the recommended background colour for GoC Web sites?
92	Where can I find a list of all registered .com, .net and .org domain names?
93	Where can I find a list of all registered gc.ca domain names?
108	Where can I find the translation for common error messages? Can server error messages be displayed in both official languages?
99	Why does there need to be an Important Notices link on every page?
100	Why doesn't the Important Notices link to a central site such as TBS, rather than have each department maintain separate identical copies?
121	Will there be a recommendation made by the Treasury Board to all Deputy Ministers to re-integrate editing and translation services within each Department? This to be consistent between departments that still offer these services and others like INAC that abolished these services a few years back.

Communications

95	Are there government-wide service standards for responding to e-mail received from the public?

Cybersquatting

89	Can the institution use the .com, .net, .org, .ca domain names on its Web site and in its promotional material?
88	How many names can an institution register?
91	Our institution does not have a Web presence yet, therefore should we be concerned with registering domain names?
90	Since the private sector manages our Web site, do we need to protect our institutional names against cybersquatting?
92	Where can I find a list of all registered .com, .net and .org domain names?
93	Where can I find a list of all registered gc.ca domain names?

Design

84	Are pull down menus accessible and if they are can they be applied to GoC Internet Web sites?
113	Are the CLF mandatory elements of content pages required on every page of a document?
104	Are there better colour combinations for background and text that make your pages visually more accessible?
75	Can Access keys be implemented on GoC Web sites?
114	Can graphics of text be inserted between the Common and Institutional Menu Bars?
79	Can pop-up menus be implemented on GoC Internet Web sites?
112	Can the page width extend to the right of the common and institutional menu bars?
109	Can the top and side menu bars be frames?
105	Do we need to include text links at the bottom of the Welcome or Content pages?
83	How can we get an evaluation if we are not based in the National Capital Region?
115	How do I design a Welcome page according to the CLF Standards of GoC Internet Web sites to be properly aligned? Vertically, centered on the page, or centered at the top margin of the page?
107	Is there a corporate typeface for the GoC?
85	The department is getting involved in a collaborative arrangement with other federal government departments, how does it visually represent everyone's contribution?
86	The department is getting involved in a collaborative arrangement with other levels of government, how does it visually represent everyone's contribution?
87	The department is getting involved in a collaborative arrangement with the private sector, how does it visually represent everyone's contribution?
106	We want to make the mandatory elements of the common menu bar, language buttons and the institutional menu bar scalable for ease of use by the visually impaired. Can we do it and if so, how?
102	What colour must the common menu bar buttons be?
103	What colour must the language buttons be on the Welcome Page?
101	What colours must be used for the flag and text of the institutional signature?
110	What is the recommended background colour for GoC Web sites?
108	Where can I find the translation for common error messages? Can server error messages be displayed in both official languages?

Development

64	How do I activate a Frequently Asked Question to put "Live" on my site?

Electronic Mail

94	Are there e-mail templates for signature blocks?
95	Are there government-wide service standards for responding to e-mail received from the public?
144	Do I need to keep my e-mails?
97	Do we have to put our institutional signature and "Canada" wordmark on e-mail being sent within the department or interdepartmentally?
96	Use of the "Canada" wordmark with the institutional signature on all e-mail sent to the public will mean attaching a graphic to all outgoing e-mail messages. Recipients with slow modems, limited disk space and older e-mail software will find this difficult to deal with. In addition, use of the wordmark will place a significant burden on departmental e-mail systems, and slow down mail across government. What do we do?

Electronic Service Delivery

245	Under what circumstances must a PIA be developed?

Government On-Line

232	Are other governments doing anything like BTEP?
249	Are PIAs made public?
248	Are PIAs new?
259	How can departments and agencies participate in BTEP?
231	How is BTEP rolling out the methodology?
246	How will departments apply the PIA Policy?
247	How will the PIA Policy be enforced?
226	Planning and design takes time - are the benefits worth it?
245	Under what circumstances must a PIA be developed?
250	Was any consultation done for this Policy?
229	What are the main elements of the BTEP methodology? (Part 1 / 2)
275	What are the main elements of the BTEP methodology? (Part 2 / 2)
251	What is the Business Transformation Enablement Program (BTEP)?
244	What legislation supports the PIA policy?
225	What will the BTEP methodology do?
255	Who will use the BTEP methodology?
224	Why do we need a standardized approach for planning and designing business transformation?
230	Why is the Chief Information Officer Branch (CIOB) coordinating BTEP?

Government Services

232	Are other governments doing anything like BTEP?
259	How can departments and agencies participate in BTEP?
231	How is BTEP rolling out the methodology?
226	Planning and design takes time - are the benefits worth it?
229	What are the main elements of the BTEP methodology? (Part 1 / 2)
275	What are the main elements of the BTEP methodology? (Part 2 / 2)
225	What will the BTEP methodology do?
255	Who will use the BTEP methodology?
224	Why do we need a standardized approach for planning and designing business transformation?
230	Why is the Chief Information Officer Branch (CIOB) coordinating BTEP?

Important Notices

98	Should our Privacy Notice address the use of cookies?
99	Why does there need to be an Important Notices link on every page?
100	Why doesn't the Important Notices link to a central site such as TBS, rather than have each department maintain separate identical copies?

Information Management

145	Do all federal government web pages have to be tagged with the mandatory elements?
144	Do I need to keep my e-mails?
111	How do search engines handle metatags?
140	I have been asked to teach my colleagues how to apply metadata to our departmental web pages. Are there any resources available to help me?
137	What is a Record?
149	What is Dublin Core?
142	What is IM Day?
136	What is Information Management?
150	What is Management of Information?
147	What is the FMI?
139	What is the relationship between Dublin Core and the GoC Metadata?
135	What metadata elements are mandatory in the Government of Canada?
138	What metadata elements are optional in the GoC?
146	What resources are available to help me prepare a business case?
141	When was the GOL Metadata Working Group established?
143	Where can I find a copy of the Policy on the Management of Government Information (MGI)?
148	Where can I find a description of all the legislation and policies that affect information management in the GoC?

Information Systems

259	How can departments and agencies participate in BTEP?

Information Technology

259	How can departments and agencies participate in BTEP?

Internet

84	Are pull down menus accessible and if they are can they be applied to GoC Internet Web sites?
113	Are the CLF mandatory elements of content pages required on every page of a document?
104	Are there better colour combinations for background and text that make your pages visually more accessible?
94	Are there e-mail templates for signature blocks?
95	Are there government-wide service standards for responding to e-mail received from the public?
75	Can Access keys be implemented on GoC Web sites?
278	Can frames be used on a government of Canada site?
114	Can graphics of text be inserted between the Common and Institutional Menu Bars?
79	Can pop-up menus be implemented on GoC Internet Web sites?
89	Can the institution use the .com, .net, .org, .ca domain names on its Web site and in its promotional material?
112	Can the page width extend to the right of the common and institutional menu bars?
109	Can the top and side menu bars be frames?
124	Can we link to sites that do not provide information in both official languages, if we are an office that must provide services in both official languages?
97	Do we have to put our institutional signature and "Canada" wordmark on e-mail being sent within the department or interdepartmentally?
105	Do we need to include text links at the bottom of the Welcome or Content pages?
222	How can we determine whether unilingual Internet content, provided by regions, is actually targeted for a unilingual audience? Do we require documented proof?
83	How can we get an evaluation if we are not based in the National Capital Region?
115	How do I design a Welcome page according to the CLF Standards of GoC Internet Web sites to be properly aligned? Vertically, centered on the page, or centered at the top margin of the page?
77	How do I implement text equivalents for all non-text elements such as graphics?
111	How do search engines handle metatags?
120	How do we post bilingual side-by-side documents and bilingual official forms to the Internet? Do they have to be re-created and split into two separate documents to ensure the language selected is presented first?
88	How many names can an institution register?
276	I have some text spelling out an acronym. Would I have to make that text an image in order to have ALT text?
78	I understand that HTML "strict" is not backward compatible to support older browsers such as Microsoft IE 3 and Netscape 3. Is this correct?
123	If my domain name is hyphenated, in what order must the hyphenated names / acronyms appear on the Welcome / Splash pages and the Content pages?
116	If web pages within a web site are dynamically generated, e.g. Active Server Pages (ASP), does the resulting URL, e.g. http://www.goc-gdc.gc.ca/govscripts/docs/wn-qn_f.asp?who-qui=/abc-cba/forum/, have to comply with CLF Standard 7.1?
277	Is it possible to put an alt attribute on a text link?
119	Is providing an abstract / summary and point of contact acceptable as an alternate format for highly scientific research documents?
107	Is there a corporate typeface for the GoC?
91	Our institution does not have a Web presence yet, therefore should we be concerned with registering domain names?
122	Should Discussion Forum's topics and messages be posted in both official languages? These topics and messages are for group discussion and possibly e-consultation. If so, what is an acceptable approach for posting the alternate language?
98	Should our Privacy Notice address the use of cookies?
90	Since the private sector manages our Web site, do we need to protect our institutional names against cybersquatting?
85	The department is getting involved in a collaborative arrangement with other federal government departments, how does it visually represent everyone's contribution?
86	The department is getting involved in a collaborative arrangement with other levels of government, how does it visually represent everyone's contribution?
87	The department is getting involved in a collaborative arrangement with the private sector, how does it visually represent everyone's contribution?
76	We are including an audio and video stream on our site. How do we ensure that it is accessible for all?
125	We have a special program coming on stream and the Minister wants to have an eye-catching URL to attract attention, can we register names such as these in a unilingual format?
106	We want to make the mandatory elements of the common menu bar, language buttons and the institutional menu bar scalable for ease of use by the visually impaired. Can we do it and if so, how?
126	What are the rules for posting information on a bilingual GoC site provided by a third party that is not subject to the OLA?
102	What colour must the common menu bar buttons be?
103	What colour must the language buttons be on the Welcome Page?
101	What colours must be used for the flag and text of the institutional signature?
110	What is the recommended background colour for GoC Web sites?
92	Where can I find a list of all registered .com, .net and .org domain names?
93	Where can I find a list of all registered gc.ca domain names?
108	Where can I find the translation for common error messages? Can server error messages be displayed in both official languages?
99	Why does there need to be an Important Notices link on every page?
100	Why doesn't the Important Notices link to a central site such as TBS, rather than have each department maintain separate identical copies?
121	Will there be a recommendation made by the Treasury Board to all Deputy Ministers to re-integrate editing and translation services within each Department? This to be consistent between departments that still offer these services and others like INAC that abolished these services a few years back.

Metadata

145	Do all federal government web pages have to be tagged with the mandatory elements?
111	How do search engines handle metatags?
140	I have been asked to teach my colleagues how to apply metadata to our departmental web pages. Are there any resources available to help me?
149	What is Dublin Core?
139	What is the relationship between Dublin Core and the GoC Metadata?
135	What metadata elements are mandatory in the Government of Canada?
138	What metadata elements are optional in the GoC?
141	When was the GOL Metadata Working Group established?

Methodology

251	What is the Business Transformation Enablement Program (BTEP)?
255	Who will use the BTEP methodology?

Navigation and Format

113	Are the CLF mandatory elements of content pages required on every page of a document?
104	Are there better colour combinations for background and text that make your pages visually more accessible?
75	Can Access keys be implemented on GoC Web sites?
114	Can graphics of text be inserted between the Common and Institutional Menu Bars?
79	Can pop-up menus be implemented on GoC Internet Web sites?
112	Can the page width extend to the right of the common and institutional menu bars?
109	Can the top and side menu bars be frames?
124	Can we link to sites that do not provide information in both official languages, if we are an office that must provide services in both official languages?
105	Do we need to include text links at the bottom of the Welcome or Content pages?
115	How do I design a Welcome page according to the CLF Standards of GoC Internet Web sites to be properly aligned? Vertically, centered on the page, or centered at the top margin of the page?
111	How do search engines handle metatags?
107	Is there a corporate typeface for the GoC?
106	We want to make the mandatory elements of the common menu bar, language buttons and the institutional menu bar scalable for ease of use by the visually impaired. Can we do it and if so, how?
102	What colour must the common menu bar buttons be?
103	What colour must the language buttons be on the Welcome Page?
101	What colours must be used for the flag and text of the institutional signature?
110	What is the recommended background colour for GoC Web sites?
108	Where can I find the translation for common error messages? Can server error messages be displayed in both official languages?

Official Languages

124	Can we link to sites that do not provide information in both official languages, if we are an office that must provide services in both official languages?
222	How can we determine whether unilingual Internet content, provided by regions, is actually targeted for a unilingual audience? Do we require documented proof?
120	How do we post bilingual side-by-side documents and bilingual official forms to the Internet? Do they have to be re-created and split into two separate documents to ensure the language selected is presented first?
123	If my domain name is hyphenated, in what order must the hyphenated names / acronyms appear on the Welcome / Splash pages and the Content pages?
116	If web pages within a web site are dynamically generated, e.g. Active Server Pages (ASP), does the resulting URL, e.g. http://www.goc-gdc.gc.ca/govscripts/docs/wn-qn_f.asp?who-qui=/abc-cba/forum/, have to comply with CLF Standard 7.1?
119	Is providing an abstract / summary and point of contact acceptable as an alternate format for highly scientific research documents?
122	Should Discussion Forum's topics and messages be posted in both official languages? These topics and messages are for group discussion and possibly e-consultation. If so, what is an acceptable approach for posting the alternate language?
125	We have a special program coming on stream and the Minister wants to have an eye-catching URL to attract attention, can we register names such as these in a unilingual format?
126	What are the rules for posting information on a bilingual GoC site provided by a third party that is not subject to the OLA?
108	Where can I find the translation for common error messages? Can server error messages be displayed in both official languages?
121	Will there be a recommendation made by the Treasury Board to all Deputy Ministers to re-integrate editing and translation services within each Department? This to be consistent between departments that still offer these services and others like INAC that abolished these services a few years back.

Policy

249	Are PIAs made public?
248	Are PIAs new?
246	How will departments apply the PIA Policy?
247	How will the PIA Policy be enforced?
245	Under what circumstances must a PIA be developed?
250	Was any consultation done for this Policy?
243	What is the PIA Policy, and why was it developed?
244	What legislation supports the PIA policy?

Privacy

249	Are PIAs made public?
248	Are PIAs new?
246	How will departments apply the PIA Policy?
247	How will the PIA Policy be enforced?
98	Should our Privacy Notice address the use of cookies?
245	Under what circumstances must a PIA be developed?
250	Was any consultation done for this Policy?
243	What is the PIA Policy, and why was it developed?
244	What legislation supports the PIA policy?

Professional Development

71	What are the mission and principles here in the CIOB (Chief Information Officer Branch)?

Program Management

125	We have a special program coming on stream and the Minister wants to have an eye-catching URL to attract attention, can we register names such as these in a unilingual format?

Records Management

137	What is a Record?

Resource Discovery

145	Do all federal government web pages have to be tagged with the mandatory elements?
140	I have been asked to teach my colleagues how to apply metadata to our departmental web pages. Are there any resources available to help me?
139	What is the relationship between Dublin Core and the GoC Metadata?
135	What metadata elements are mandatory in the Government of Canada?
138	What metadata elements are optional in the GoC?
141	When was the GOL Metadata Working Group established?

Service Improvement

203	Are there certain aspects of service that all departments and agencies will be required to measure?
193	By which entities was the initiative approved?
214	Can meetings be arranged with Service Improvement implementation team representatives to discuss the approach to be used in a department or agency and to validate strategic directions?
200	Could a department or agency be exempt from participating in the Service Improvement Initiative?
209	Does the TBS intend to provide training and information sessions on the SII to departmental and agency managers and staff?
195	How does the SII apply in the context of regulatory services and functions?
212	How important is staff involvement in the context of this initiative?
206	How is the Service Improvement Initiative to be reflected in Departmental and Agency Reports on Plans and Priorities and in Departmental Performance Reports?
211	How should departments and agencies prioritize the services, programs and activities that are covered in the short and medium terms by the Service Improvement initiative?
194	How will this initiative affect existing activities and mechanisms to ensure service improvement within departments and agencies such as ISO, NQI, Process Management and TQM?
202	Is the Common Measurements Tool required in the design of tools for measuring client satisfaction with service quality?
210	Is there any financial assistance available to departments and agencies for implementing and carrying out the Service Improvement Initiative?
191	On what basis was the minimum 10% increase in level of satisfaction chosen?
205	Should client satisfaction improvement targets be communicated to the public?
198	To which departments and agencies does the Service Improvement Initiative (SII) apply?
197	What do you mean by "citizen-centred" and what is its significance in the context of Service Improvement?
80	What is the implementation schedule for the Service Improvement initiative?
190	What is the main objective of the Service Improvement Initiative?
201	What is the rationale behind implementing the SII in organizations concerned with safeguarding citizens' rights and protecting the larger public good rather than delivering services to clients and users? (Correctional services, customs services, inspection services, etc.)
207	What methods and tools will be provided to departments and agencies in the context of this initiative?
208	What support will theTreasury Board Secretariat provide?
192	What was the consultation process leading up to this initiative?
215	What will be done to ensure co-ordination and consultation throughout the initiative?
213	Where can I find out about available tools, implementation schedules, and information and training activities?
199	Which are the leading Departments and Agencies following the Service Improvement Initiative?
63	Which will be the lead departments and agencies for Service Improvement?
196	Why promote benchmarking within the Public Service?

Service Transformation

232	Are other governments doing anything like BTEP?
259	How can departments and agencies participate in BTEP?
231	How is BTEP rolling out the methodology?
226	Planning and design takes time - are the benefits worth it?
229	What are the main elements of the BTEP methodology? (Part 1 / 2)
275	What are the main elements of the BTEP methodology? (Part 2 / 2)
251	What is the Business Transformation Enablement Program (BTEP)?
225	What will the BTEP methodology do?
255	Who will use the BTEP methodology?
224	Why do we need a standardized approach for planning and designing business transformation?
230	Why is the Chief Information Officer Branch (CIOB) coordinating BTEP?

Tools

202	Is the Common Measurements Tool required in the design of tools for measuring client satisfaction with service quality?
213	Where can I find out about available tools, implementation schedules, and information and training activities?

Date published:	2003-11-03
Last updated:	2003-07-02
Date reviewed:	2003-07-02

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Important Notices