Final Version January 31, 2005
Acknowledgements
Executive Summary
E.1 Background and Context
E.2 Review Objectives and Approach
E.3 Findings and Recommendations
E.4 Options Identification and Analysis
E.5 Risks and Mitigation Strategies
E.6 Recommended Next Steps
1. Introduction
1.1 IT as a Strategic Enabler of Service Transformation
1.2 Drivers & Objectives
1.3 Consultations
1.4 Terminology - Common Versus Shared Services
2. Measurement and Data Findings
2.1 CISD Findings
2.2 Data Analysis and Verification
2.3 Gartner Findings
2.4 ERC Data Survey Findings
2.5 Other Findings
3. Strategies for Improving IT and Its Management
3.1 Governance
3.2 Enterprise Architecture
3.3 Common IT Service Delivery
3.4 Common IT Procurement
3.5 IT Community Development
3.6 Outcome Assurance
4. Risk Analysis
4.1 Lack of Sustained Commitment
4.2 Inadequate Investment
4.3 Fragmentation
4.4 Over-emphasis on Quick Wins
4.5 Management Capacity
4.6 Disruption to Program Activities
4.7 PWGSC Credibility
4.8 Loss of Key Personnel and Corporate Memory
4.9 Meeting the Needs of Small Departments/Agencies
5. Recommended Next Steps
5.1 Treasury Board Authority
5.2 Recommended Strategies
5.3 Steps to Implement Strategies
Appendix A - Glossary
Appendix B - Acknowledgements
Appendix C - References
