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The Government of Canada is undertaking
a number of transformative initiatives to improve services to Canadians and
enhance the efficiency and value for money of government investments. Treasury
Board Secretariat (TBS) is providing leadership in employing the power of
information and communication technologies to realize these goals.
Our work is driven by the needs and expectations of Canadians.
Canadians want more than the opportunity to access high quality services
on-line. Citizens and businesses are looking for convenient single-window,
multi-channel access to government services, seamlessly integrated across
programs, departments and jurisdictions.
To meet Canadians' needs and expectations, we are
taking a "whole-of-government" approach to achieve
progress across the entire government. This pamphlet highlights a few
of the current initiatives and supporting tools
that are Enabling Government
Transformation.
Expenditure Management Information System (EMIS)
A responsive, cost-effective government requires enabling
technology and information systems that improve transparency, accountability and
informed decision-making on the allocation of resources. The information system
also enables the alignment of Government Priorities with Plans, Actuals and
Results, within departments as well as horizontally across departments,
providing faster and more accurate methods of continual reallocation of spending
from lower to higher priorities.
The Expenditure Management Information System (EMIS) initiative
will provide these capabilities. In order to create a framework and standards
that will integrate information from multiple sources, EMIS
will align priorities and spending in a flexible format. EMIS supports a
whole-of-government approach to management. Interdepartmental cooperation, the
capacity for collective planning and resource allocation, and a shift of focus
to priority-based outcomes are all expected benchmarks of EMIS' contribution
to enabling government transformation.
Business Transformation Enablement Program (BTEP)
Improving services to Canadians and enhancing the
efficiency and value for money of government investments means achieving
operational efficiency gains, better outcomes for
citizens, and clear accountabilities through strategic management and
alignment, and business transformation.
The Business Transformation Enablement Program
(BTEP) is
specifically designed for governments to achieve these goals. BTEP recognizes
the unique guardianship role of government including the requirement for
transparency and accountability. The BTEP toolkit uses the same language
commonly used in the public service and assembles a collection of inter-related
"reference models" designed to facilitate both vertical and horizontal
analysis. The common language and collaborative tools facilitate consensus
building in multiple stakeholder and inter-jurisdictional engagements. BTEP
recognizes the inherent complexity of public-sector organizations and their
business processes, and seeks transformation solutions that respect the
fundamental nature of the business.
Transforming Information Technology and Corporate and Administrative
Services
A key component of improving services to Canadians and enabling
good government lies in the stewardship of
information technology (IT) / information management (IM) expenditures and
services in government operations.
Two reviews currently in process will result in recommendations
to transform internal service delivery in the Government of Canada. Both the IT
Services review and the Corporate and
Administrative Services review are scrutinizing government-wide expenditure and
management practices with the aim of identifying
possible savings and providing strategies to improve their delivery.
These two reviews will conclude with the development of
proposals that will define the future of internal service delivery in government
by enabling more common services, agility for program delivery, value for money
and results for Canadians.
Citizen Focused Service Delivery: Key Performance Indicators
Government is improving service delivery by taking new
approaches to managing relationships with citizens, international visitors, and
businesses. In 2003, TBS issued the Management Accountability Framework
(MAF),
an umbrella policy aimed at strengthening all aspects of public-sector
management. Performance indicators are used to reinforce accountability and
citizen-focused service, among other elements of the framework.
The service strategy initiative is developing key
performance indicators that align directly with the MAF. These
indicators will provide a dashboard to assess how services are meeting citizen
and business needs in an efficient and cost-effective manner. The data will be
used to foster a common understanding of the government's service
capabilities, focus management on strategic issues, and help public
servants become more systematic in improving service delivery.
Accessibility: Building a Human Empowering Infrastructure
For most people accessible, human-centric, service
make things easier. For many persons with disabilities, they make things
possible. The Accessibility Framework
Architecture brings IM/IT expertise to the challenge of delivering this
"one-at-a-time" quality of service to all Canadians in a
cost-effective way. This provides at least two benefits:
- Service Transformation through the "Accessibility
Dividend"
Harvesting and applying elegant innovations and superior
solutions originally designed to empower persons with disabilities to improve
simpler, but more numerous, mainstream services for
everyone, and
- Cost Effectiveness through "Universal Design"
Lowering the cost of providing special accommodation and equal access to the
diversity of Canadians - regardless of the
type, severity or complexity of the
disability that they may happen to have.
Information Management and Service Transformation: Making the Connection
Information management plays a
significant role in transforming and improving delivery of programs and services
for Canadians. TBS is leading several initiatives to
help departments and agencies link effective IM practices
with GoC objectives for enterprise-wide service delivery.
These initiatives will equip IM specialists, program managers
and employees with the resources to effectively manage information. Departments
and agencies will be enabled to achieve priorities for service enhancement, cost
reduction and accountability.
TBS is mapping the way forward with the following
core initiatives:
- Government of Canada Information Management Program Development Strategy
- IM Portal
- Framework for the Management of Information
- Management of Government Information Policy Implementation
- Metadata and Content Management Strategy
For more about these and other strategies, visit the
new IM Portal at: www.informationmanagement.gc.ca
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