SUPERVISOR - Effective Behaviours

VALUES AND ETHICS — Serving through integrity and respect

• Demonstrates Values and Ethics, including the Code, in personal behaviour
• Integrates Values and Ethics, including the Code, into staff work practices
• Reflects a commitment to citizens and clients in own and staff activities
• Fosters a climate of transparency, trust, and respect among staff and in partnerships
• Incorporates equitable practices into HR management
• Encourages bilingualism and diversity, based on OL and EE policies
• Builds and promotes a safe and healthy, respectful workplace
• Is alert to and deals quickly with harassment and discrimination
• Manages work activities and transactions with transparency and fairness

• Develops project work plans with a thorough understanding of the functional area
• Seeks clarification and direction from the manager, as required
• Links information across individual work to form a comprehensive perspective
• Tracks changing unit priorities and analyzes impact on staff activities
• Analyzes setbacks and seeks honest feedback to learn from mistakes

• Translates unit direction into concrete project activities
• Develops solutions to recurring problems
• Encourages and incorporates creativity and learning
• Redesigns staff work activities to meet changing project needs
• Makes effective recommendations to the Manager
• Teaches and learns from others

ENGAGEMENT — Mobilizing people, organizations, partners

• Shares information broadly with staff and peers
• Promotes collaboration among staff
• Encourages open, constructive discussion of diverse perspectives
• Manages interpersonal relationships among staff
• Relates effectively to people with disabilities or with different values, personalities, or cultural backgrounds
• Provides effective forums for staff to express ideas, views, and concerns
• Uses meetings as an opportunity to generate collegiality and unity
• Listens to and acts on staff concerns
• Solicits input from and listens to staff, partners, and stakeholders
• Communicates work plans with clarity and commitment
• Establishes regular and comprehensive exchanges of ideas with individuals and the team
• Models and elicits trust

MANAGEMENT EXCELLENCE — Delivering through Action Management, People Management, Financial Management

Action Management — Design and Execution

• Coordinates people’s work activities
• Delegates tasks to staff appropriately
• Instructs staff on tasks, goals, processes, and performance standards
• Monitors activities to ensure they are carried out effectively and efficiently
• Ensures work is congruent with formal procedures and regulations
• Adapts regular procedures flexibly to best meet objectives
• Maintains a positive outlook in the face of setbacks
• Shifts priorities and adapts work plans to reflect changes
• Manages activities on a daily basis
• Heeds early warning signals and advises the Manager and others, as needed
• Follows through on project plans from planning, implementing, monitoring, and evaluating to reporting
• Integrates Comptrollership, MAF, federal legislation, regulations, and policies into work practices
• Manages own and others’ work-life balance
• Models successful coping with stressful situations

People Management — Individuals and Workforce

• Evaluates individual performance fairly, taking account of diversity
• Identifies opportunities that challenge and encourage the development of people
• Resolves interpersonal or personal problems that are affecting performance
• Reduces stress factors in the workplace as much as possible
• Addresses harassment or discrimination quickly
• Works one-on-one with staff
• Deals with ineffective performance
• Provides regular feedback, acknowledges success and the need for improvement
• Manages labour relations problems
• Secures mediation, if required
• Balances the needs of employees and the organization
• Monitors and addresses workplace well-being
• Develops and supports career plans and learning opportunities
• Manages workload
• Implements rigorous HR practices

Financial Management — Budgets and Assets

• Allocates and manages project resources transparently
• Implements strategies to achieve operational efficiencies and value for money
• Applies and monitors rigorous systems for Financial Information Management, internal audit, and evaluation
• Fulfils obligations for project finance and assets management
• Acts on audit, evaluation, and other objective project team performance information