DIRECTOR - Effective Behaviours

VALUES AND ETHICS — Serving through integrity and respect

• Demonstrates Values and Ethics, including the Code, in personal behaviour
• Integrates Values and Ethics, including the Code, into division practices
• Reflects a commitment to citizens and clients in own and division activities
• Fosters a climate of transparency, trust, and respect within the division and in partnerships
• Incorporates equitable practices into HR planning
• Creates opportunities for and encourages bilingualism and diversity in the division, based on OL and EE policies
• Builds and promotes a safe and healthy, respectful division, free of harassment and discrimination
• Practices transparency and fairness in all transactions, including staffing, contracting, and day-to-day activities

• Frames division direction with a thorough understanding of the directorate’s priorities
• Seeks clarification and direction from the DG, as required
• Integrates information from multiple sources to form a comprehensive perspective
• Identifies interdependencies in cross-functional projects
• Analyzes setbacks and seeks honest feedback to learn from mistakes

• Translates vision and policy into concrete work activities
• Develops division strategies, based on the departmental vision and the DG’s direction
• Designs initiatives to enhance operational efficiency
• Encourages and incorporates diverse initiatives and perspectives
• Redesigns the division’s work activities to meet changing departmental needs
• Makes effective recommendations to the DG
• Teaches and learns from others

ENGAGEMENT — Mobilizing people, organizations, partners

• Shares information vertically and horizontally
• Promotes collaboration among managers
• Uses persuasion to gain support for initiatives
• Negotiates compromises
• Adapts communications to suit audience and forum
• Communicates regularly and openly with unions and other stakeholders
• Demonstrates understanding of and respect for stakeholders’ views
• Follows through on commitments
• Solicits input from and listens to staff, partners, and stakeholders
• Communicates vision and division plans with clarity and commitment
• Establishes regular and comprehensive exchanges of ideas
• Promotes and funds team building

MANAGEMENT EXCELLENCE — Delivering through Action Management, People Management, Financial Management

Action Management — Design and Execution

• Designs division work plans based on the big picture
• Guides division projects and resources to avoid obstacles
• Delegates appropriately to managers
• Manages resources to maximize output
• Sets realistic timelines and clear accountabilities for managers
• Provides structure and momentum for division work activities
• Sets challenging but realistic goals
• Identifies division limits and resource requirements for workload
• Manages the division’s workload through prudent resource planning and prioritizing
• Shifts priorities and adapts division work plans, as required
• Heeds early warning signals and advises the DG and others, as needed
• Follows through on the division’s business plan from planning, implementing, monitoring, and evaluating to reporting
• Integrates Comptrollership, MAF, federal legislation, regulations, and policies into division practices
• Manages own and others’ work-life balance
• Responds decisively and quickly to emerging opportunities or risks
• Maintains composure in adverse situations to alleviate pressure and maintain momentum

People Management — Individuals and Workforce

• Works one-on-one with managers
• Deals with ineffective performance
• Provides regular feedback, acknowledges success and the need for improvement
• Coaches, challenges, and provides opportunities for growth
• Resolves labour relations problems
• Secures mediation, if required
• Balances the needs of employees and the organization
• Monitors and addresses workplace well-being
• Develops and supports career plans and learning opportunities
• Develops an HR strategy for division succession planning
• Secures funding for OL and other training
• Manages workload
• Implements rigorous HR practices and fulfils obligations of HRM accountabilities

Financial Management — Budgets and Assets

• Allocates and manages division resources transparently
• Implements strategies to achieve operational efficiencies and value for money
• Applies and monitors rigorous systems for Financial Information Management, internal audit, and evaluation
• Fulfils obligations of accountabilities for division finance and assets management
• Acts on audit, evaluation, and other objective division performance information