Demonstrates Values and Ethics, including the Code, in personal behaviour
Integrates Values and Ethics, including the Code, into unit practices
Reflects a commitment to citizens and clients in own and unit activities
Fosters a climate of transparency, trust, and respect within the unit and in partnerships
Incorporates equitable practices into HR planning
Supports opportunities for and encourages bilingualism and diversity in the unit, based on OL and EE policies
Builds and promotes a safe and healthy, respectful unit, free of harassment and discrimination
Acts with transparency and fairness in all transactions, including staffing, contracting, and day-to-day activities

STRATEGIC THINKING — Innovating through Analysis and Ideas

Analysis

Develops unit direction, based on a thorough understanding of the functional area
Tracks changing division priorities and analyzes impact on unit work plans
Seeks clarification and direction from the Director, as required
Coordinates information from multiple projects to form a comprehensive perspective
Identifies interdependencies across unit projects
Analyzes setbacks and seeks honest feedback to learn from mistakes

Ideas

ENGAGEMENT — Mobilizing people, organizations, partners

Shares information vertically and horizontally
Promotes collaboration among supervisors on related projects
Encourages open constructive discussion of diverse perspectives
Recognizes opportunities to enhance outcomes through partnerships
Manages group dynamics in a diverse workforce within the unit and across projects
Gives credit for the contributions of partners
Accurately represents the concerns, ideas, and views of staff to upper management
Mediates and facilitates relationships between supervisors
Follows through on commitments
Solicits input from and listens to staff, partners, and stakeholders
Communicates with clarity and commitment
Establishes regular and comprehensive exchanges of ideas

MANAGEMENT EXCELLENCE — Delivering through Action Management, People Management, Financial Management

Action Management — Design and Execution

Establishes unit targets for quality and productivity
Identifies financial and human resources requirements
Assigns and reallocates resources, as required, and to capitalize on diversity
Delegates appropriately to supervisors
Sets realistic timelines and clear accountabilities for supervisors
Provides structure and momentum for unit projects
Sets challenging but realistic goals
Identifies unit limits and resource requirements for workload
Manages unit workload through negotiating timelines, prudent resource planning and prioritizing
Maintains composure in demanding or stressful situations
Shifts priorities and adapts unit work plans, as required
Manages activities on an ongoing basis
Heeds early warning signals and advises the Director and others, as needed
Follows through on the unit’s business plan from planning, implementing, monitoring, and evaluating to reporting
Integrates Comptrollership, MAF, federal legislation, regulations, and policies into unit practices
Manages own and others’ work-life balance
Responds decisively and quickly to emerging opportunities or risks
Maintains composure in adverse situations to alleviate pressure and maintain momentum

People Management — Individuals and Workforce

Works one-on-one with supervisors
Optimizes diversity among team members to build strong teams with complementary strengths
Supports and defends the interests of staff, as necessary and appropriate
Deals with ineffective performance
Provides regular feedback, acknowledges success and the need for improvement
Coaches, challenges, and provides opportunities for growth
Resolves labour relations problems
Secures mediation, if required
Balances the needs of employees and the organization
Monitors and addresses workplace well-being
Develops and supports career plans and learning opportunities
Develops HR strategy for unit succession planning
Secures funding for OL and other training
Implements rigorous HR practices and fulfils obligations of HRM accountabilities

Financial Management — Budgets and Assets

Allocates and manages unit resources transparently
Implements strategies to achieve operational efficiencies and value for money
Applies and monitors rigorous systems for Financial Information Management, internal audit, and evaluation
Fulfils obligations of accountabilities for unit finance and assets management
Acts on audit, evaluation, and other objective unit performance information