| 5. Value Chain Management |
General
- Are clients, partners and suppliers aware of, and willing to support, e-government
applications?
- Does the organization have mechanisms to optimize the benefits of these linkages?
|
| CRITERIA
|
GENERAL QUESTIONS |
PROBES |
| 1. Partner Relationships |
- What are the mechanisms in place in the organization to establish and maintain
partnerships in the delivery of services?
|
- Does the organization use service contracts with its partners? Are there cost and
revenue sharing arrangements in place?
- Are the contributions of each partner defined, and performance goals and measures
established?
- Are the impacts of e-government on existing partnering relationships well understood?
- Is there a well-developed framework to establish future partnerships and to cooperate in
developing e-government applications and sharing of knowledge, resources and risks?
|
| 2. Value Chain Integration |
- To what extent is there integration with clients, suppliers and business partners on key
business processes?
|
- Is there a continuous flow of information between the organization and its clients,
suppliers and business partners? How is this achieved?
- To what extent are clients' online expectations being met on an integrated basis?
- Is a significant part of the organization's business conducted over the Internet?
- Is the Internet business supported by appropriate areas within the organization to
maximize the benefits of using the Internet?
|
| 3. Public Readiness Assessment |
- To what extent does the client community have access to appropriate technology and are
they interested in the e-government applications?
|
- To what extent have clients been surveyed to assess whether they have the
appropriate technology and convenient access to it?
- Do clients have the appropriate knowledge level to benefit from the applications?
- Have clients been consulted in prioritizing on-line service offerings?
- How active are clients in requesting on-line services and influencing organizational
decisions about on-line service delivery?
|
