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Architecture

DESIRE Information Gateways Handbook
Institute for Learning and Research Technology
University of Bristol, United Kingdom
Information gateways and other quality-controlled portals help users discover high quality information on the Internet in a quick and effective way. They select, classify and catalogue information in ways similar to those that librarians have used for many years. The DESIRE Handbook has been designed and written with the specific aim of highlighting best practices and the latest technologies behind information gateways.
See also Organization: United Kingdom

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Case Studies
Enterprise Information Portals
Correctional Service Canada 
Tristan Rawlings, Jake Pedrosa
Presentation at IM Day 2003
September 11, 2003
This presentation provides an overview of the advantages and functionality that can be provided through enterprise information portals based on the model developed for the Regional Psychiatric Centre (Prairies). Topics include user management, security, content customization (push and pull methodologies), metadata and content management, searching techniques and customizable data delivery using XML and XML data islands. 
See also Organization: Correctional Service Canada
See also IMRC - Information Management Day

International Benchmarking Report:
Case Studies of e-government services: Portals

Office of the e-Envoy, United Kingdom
The purpose of this report is to compare the UK Government's progress against G7 and other leading nations in the development of electronic government and to identify key learning lessons, which will help to feed into the development of current and future electronic services in the UK.
See also Organization: United Kingdom

The Business Start-up Assistant - An Approach to a Jurisdictionally Integrated Site
Industry Canada
Fay Turner
Presentation at IM Day 2002
September 13, 2002
The Business Start-up Assistant (BSA) (bsa.cbsc.org) is a flagship product of the Canada Business Service Centres and one of the most popular clusters on the BusinessGateway site (http://canadabusiness.gc.ca/gol/cbec/site.nsf). As a one-stop site to useful and authoritative information for launching a business in Canada, the Business Start-up Assistant (BSA) combines start-up information from the federal, provincial and territorial governments, the community, and private sector.  The BSA organizes information using a taxonomy of over 30 topics and has been recently relaunched with an new look and improved navigation.  The site has been recognized with the Agatha Bystram Award for Leadership in Information Management and a GTEC Distinction Award for improving service delivery to business.
See also Organization: Industry Canada
See also IMRC - Information Management Day

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Content Management

Information Management in a Portal Environment: An approach to Simplified Portal Content Management
Shane Brunas. Statistics Canada
Presentation at IM Day 2001. September 7, 2001
This document discusses a common approach to simplified portal content administration, including content submission, metadata requirements, information management practices, and duplication.
See also Organization: Statistics Canada

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Correctional Service Canada
Enterprise Information Portals
Tristan Rawlings, Jake Pedrosa
Information Management Day 2003
September 11, 2003
This presentation provides an overview of the advantages and functionality that can be provided through enterprise information portals based on the model developed for the Regional Psychiatric Centre (Prairies). Topics include user management, security, content customization (push and pull methodologies), metadata and content management, searching techniques and customizable data delivery using XML and XML data islands.
See also Organization: Correctional Service Canada
See also IMRC - Web Portals and Clusters

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Federated Search
Federated Search Issues Group
Library of Congress
The Library of Congress Portals Applications Issues Group (LCPAIG) began its work in mid-2002 and developed this Web site to organize information about federated search portals and OpenURL resolver products and share this information with LC staff and the library community. This site also includes documents and information produced by members of LCPAIG.
See also Organization: United States

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Focus Studies and Public Opinion Research
E-Cluster Blueprint Validation Study  
Treasury Board Secretariat. March 21, 2002
The purpose of this public opinion study was to review the existing Cluster Blueprint, review the relationships between existing gateways, and evaluate organizational preferences.
See also Organization: Treasury Board Secretariat

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Guidelines
Web Guidelines 
Office of the e-Envoy, United Kingdom
This page provides a list of Web guidelines related publications.
See also Organization: United Kingdom

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Portal Examples
Cluster Blueprint Examples
Aboriginal Canada Portal
Government of Canada
The Aboriginal Canada Portal provides a single window to Canadian Aboriginal on-line resources, contacts, information, and government programs and services.
See also Organization: Government of Canada

Canada Site
Government of Canada
This site provides service gateways to information for Canadian citizens and businesses as well as areas for non-Canadians.
See also Organization: Government of Canada

Canadian Consumer Gateway
Industry Canada
The Canadian Consumer Information Gateway is a Government Online initiative that includes over 35 federal government departments and agencies that have an interest in consumer issues. The gateway will grow to involve provincial and territorial governments, as well as selected non-governmental organizations (NGOs).
See also Organization: Industry Canada

Other Canadian Portal Examples
Canadian Health Network (CHN)
Health Canada
The Canadian Health Network (CHN) is a multi-layered collaboration between major health organizations across Canada and Health Canada to provide an electronic gateway to credible, practical health information on health promotion and disease prevention.
See also Organization: Health Canada

Culture Portal
Travel through Canada's rich history; experience the creativity of Canadian culture; tune in to Canada's media; tour uniquely Canadian landscapes; train with our athletes; and, visit the homes of our peoples. You can also view opinions on Canadian culture and search thousands of quality cultural resources.
See also Organization: Government of Canada

MyHR.gc.ca
Government of Canada
The mandate of myHR.gc.ca is to consolidate, rationalize, and co-ordinate the delivery of common public service human resources information and services through a single web-enabled window in a way that is relevant to users' needs.
See also Organization: Government of Canada

Virtual Museum Canada
You are about to discover many of the stories and treasures held in trust by Canada's museums. Select a gateway and journey into our rich and diverse heritage.
See also Organization: Government of Canada

International Portal Examples
eCitizen Portal (Singapore)
The eCitizen Portal is positioned as the first-stop for government services on the web, allowing users to search for and access a variety of information from government agencies and to conduct a wide range of online transactions.
See also Organization: Singapore

FedWorld (United States)
National Technical Information Service (NTIS)
FedWorld was established by NTIS, an agency of the U S Department of Commerce, to serve as the online locator service for a comprehensive inventory of information disseminated by the Federal Government. This service assists agencies and the public in electronically locating Federal Government information, both information housed within the NTIS repository and outside of NTIS.
See also Organization: United States

FirstGov (United States)
FirstGov is the information portal for the U.S. Government, and includes gateways for citizens, businesses, and governments.
See also Organization: United States

Govt.NZ (New Zealand)
The New Zealand Government's bilingual portal includes links to both central and local government services.
See also Organization: New Zealand

Information on the Irish State (Ireland)
This site connects users to Irish government organisations and information by providing links, indices of recent publications and a search engine that searches all government sites.
See also Organization: Ireland

Service-Public (France)
Service-Public is the French Government's official civil service information site, with guides classified by theme, a civil service directory and a public web sites directory.
See also Organization: France

UK Online (United Kingdom)
This site is a key part of the UK Online initiative, designed to ensure universal access to the Internet by 2005, and to get all Government services online by that date.
See also Organization: United Kingdom


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Service Descriptions
Describing Services For A Metadata-Driven Portal
John Roberts, Archives New Zealand. August 2002.
This paper describes New Zealand E-government activities supporting the discovery of services through the use of Dublin Core-based New Zealand Government Locator Service (NZGLS) metadata. It notes the issues faced in collecting service metadata from agencies to populate a new whole-of-government portal. The paper then considers the adequacy of the metadata schema for service description, and identifies a difficulty in applying definitions that refer to the content of the resource to a process-like resource such as a service.
See also Organization: New Zealand; IMRC - Metadata

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Strategies and Implementation
Customer Focussed Portals Framework (Australia)
National Office for the Information Economy (NOIE)
The customer focused portals framework builds upon the Australian Government's existing web presence by adding a related set of Web sites that present collections of government information and services in ways that are designed around customer groupings and subject matter areas, rather than merely reflecting administrative structures.
See also Organization: Australia

E-Government Portal Project (New Zealand)
This site describes the New Zealand Government Portal Strategy for govt.nz, the official portal for central and local government services.
See also Organization: New Zealand

Government On-Line Strategy and Statistics Canada
Statistics Canada
To ensure more seamless access to federal services and to provide the public with greater ease of use, the Government of Canada has structured its site according to broad client groups, known as portals or clusters, rather than along departmental lines. And, because Statistics Canada has information and statistics on many subjects, it has been called upon to participate in most of these clusters. The Agency's challenge is to structure our information according to the design of these portals and to arrange the necessary interfaces to our data holdings.
See also Organization: Statistics Canada

REACH - Information Society (Ireland)
The purpose of REACH is to develop and implement an integrated set of processes, systems and procedures to provide a standard means of access to public services.
See also Organization: Ireland


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